Senior Director, Network Reliability

Five9

Senior Director, Network Reliability at Five9 overseeing network operations and team rebuilding. Focus on driving engineering-driven operating models in cloud contact center software environment.

Posted 5/21/2026full-timeCalifornia • 🇺🇸 United StatesSenior💰 $135,900 - $448,300 per yearWebsite

Tech Stack

Tools & technologies

AnsibleCloudGoogle Cloud PlatformGrafanaKubernetesPythonTerraform

About the role

Key responsibilities & impact

Join Five9 in bringing joy to customer experience as a Senior Director, Network Reliability.
Lead the network function and take ownership of the entire environment.
Stabilize urgent work and begin rebuilding both the team and the operating model against clear and measurable timelines.
This is a player-coach role; maintain connection with the work while ensuring the team is not dependent on one person.

Requirements

What you’ll need

10+ years leading global teams in multi-DC, mission-critical production environments
10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS
Experience in a hybrid cloud environment with special focus on GCP workloads
Proven success building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD
Experience modernizing legacy network environments by introducing config management, drift detection, network observability, and policy-based ops where they didn’t exist before.
In depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain “full pane of glass” for network health.
Experience supporting Kubernetes workloads, AI and GPU workloads
Bachelor's degree in computer science, engineering or related field

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

ATS Keywords

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Hard Skills & Tools

network reliabilitynetwork automationinfrastructure as codeOSPFEVPNVXLANCisco NexusNX-OSGCPKubernetes

Soft Skills

leadershipteam buildingcoachingcommunicationorganizational skills