Principal Solution Consultant

Five9

Principal Solution Consultant at Five9 providing cloud contact center software solutions to optimize partner integrations and solutions. Collaborating with teams and partners to enhance customer experience.

Posted 5/12/2026full-timeSan Ramon • California • 🇺🇸 United StatesLead💰 $126,700 - $294,600 per yearWebsite

About the role

Key responsibilities & impact

Support the existing ISV partners during discovery, integration & the accreditation process.
Support the existing BD product process, including and not limited to long term assignment and support of specific BD partners.
Help identify partners who should be on Five9 paper as Select ISV Partners.
Help with certification, accreditation & documentation of ISV and Select ISV Partners Products.
Support Global System Integrators with all technical topics which can include general questions, vertical demo builds, CRM integrations & the “art of the possible” capabilities.
Review & update ISV documentation for Five9 implementation services for deployments, technical documentations, sales documentation & Select ISV partner preview documentation.
Provide escalation point for ISV partners with their integration with Five9.
Help coordinate updates of SI/ISV/BD partner integrations within the following groups:
Sales
Product Management
Customer Support
Liaison between ISV/Select/BD partner and Product Management on improvements/Feature Requests.
Define Select ISV joint solution demos:
Conduct trainings with the SI/ISV/BD partner SCs to demonstrate the joint solution.
Formalize accreditations
Provide support to Partners on Custom Solutions and escalation points to PS.
Help define which Custom Solutions can be extended to partners and help define GTM strategies of these products.
Supporting partners with API’s and API documentation.
Enabling field SCs with technical enablement of partners.
Define technical swim lanes between existing Five9 product and third-party vendors.
Help standardize technical trainings and certifications of Five9 partners on how to use Five9 APIs.

Requirements

What you’ll need

Candidates should have prior experience as in a Contact Center environment and have deep technical understanding of Contact Center functionality
Years of experience: 10+ Years Technology or Product preferred
Extensive on-site and web-based presentation experience and skills
Outstanding written, pictural, and oral presentation skills
The ability to foster effective relationships
Proven record of successful demonstrations and presentations to close deals
Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
Contact Center Partner industry experience or relevant technology experience
The ability to understand integrating and integrations to third party applications
Ability to Travel (40-50%)

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APICRM integrationstechnical documentationcustom solutionspresentation skillstechnical enablementintegrationaccreditationdocumentationproof of concepts

Soft Skills

relationship buildingself-motivationcommunicationtrainingcollaborationproblem-solvingpresentationescalation managementcoordinationcustomer support