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About the role
Key responsibilities & impact- Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings.
- Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete.
- Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers.
- Actively engage with customers and design partners to gather feedback, validate assumptions, and refine the product roadmap based on real-world usage and pain points.
- Conduct competitive research and market analysis to identify new opportunities in AI/ML analytics and maintain a competitive edge.
- Demonstrate a builder's instinct with strong opinions, loosely held. Know when to double down and possess a track record of confidently killing features or pivoting strategies that aren't working.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, or a related field.
- MBA or Master’s in Data Science, Analytics, or related degrees is a plus.
- 4+ years of comprehensive professional experience in SaaS Product Management.
- The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.
- A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions.
- Essential background in the Contact Center or Customer Experience (CX) industry coupled with direct experience building and shipping AI-driven products.
- Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics.
- A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures.
- Must be able to articulate and defend strategic decisions effectively and collaboratively.
Benefits
Comp & perks- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product strategymachine learningdata analysisSaaS product managementproduct development lifecycledata collectionmodel traininganalyticsAI-driven productscompetitive research
Soft Skills
adaptabilitycollaborationcritical thinkingcustomer engagementfeedback gatheringdecision makingautonomycommunicationstrategic thinkingbuilder's instinct
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in EngineeringMBAMaster’s in Data ScienceMaster’s in Analytics