Principal Product Manager, Google Gemini Enterprise – Customer Experience

Five9

Principal Product Manager leading integration of Google GECX with Five9 contact center. Focusing on AI-driven innovations to enhance customer experience in a global capacity.

Posted 5/8/2026full-timeSan Ramon • California • 🇺🇸 United StatesLead💰 $135,300 - $398,200 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities
Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers
Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents
Define detailed product requirements for the integration with Google GECX effort across Five9’s core apps, UX, data reporting and various digital channels
Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities
Design and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint.
Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed
Partner closely and effectively with Google R&D and GTM teams on this strategic partnership
Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECX
Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes
Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage
Build business cases and ROI models that demonstrate the joint value of Five9 and Google GECX
Mentor product managers and associate product managers, elevating the team's capabilities
Foster a culture of innovation, experimentation, and continuous learning within the product organization
Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design.

Requirements

What you’ll need

8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products
Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus
Proven track record of successfully launching and scaling Applied AI products from conception through growth
Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations
Strong business acumen with experience in product positioning, pricing, and go-to-market strategy
Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences
Experience leading through influence in matrixed, global organizations with distributed teams
Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations.

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaS product managementAI/ML-powered productsproduct positioningpricing strategygo-to-market strategydata-driven decision makingA/B testingproduct requirements definitioncompetitive analysisROI modeling

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinfluenceteam leadershipmentoringinnovationcollaborationcustomer insights gatheringcontinuous learning

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in EngineeringMBAadvanced degree in related field