FICO

Customer Success Manager

• Serve as a trusted advisor to strategic capital markets clients, including RMBS investors, mortgage REITs, asset managers, and insurance companies
• Cultivate relationships with capital markets stakeholders, including CIOs, CROs, portfolio managers, credit risk leaders, and secondary market trading desks
• Translate credit risk and scoring terminology into investment and capital markets business terms
• Lead client sessions, internal meetings, and industry events focused on mortgage-backed securities and secondary market performance
• Understand portfolio risk, pricing, and investment issues and position FICO® Scores as a standard for credit risk assessment
• Work with internal teams from solution conceptualization through closure, including contract review and due diligence support
• Create deal-specific competitive analyses and conduct solution overviews and detailed planning
• Support development, testing, and implementation of client solutions based on FICO products
• Develop industry strategy and targets by client and product/solution offering
• Support thought leadership white papers, executive briefings, and industry symposium presentations

Senior Director, Sales and Client Success – Mortgage and Capital Markets

Chief Marketing Officer

• Engage Stakeholders: Build strong working relationships with Sales & Marketing leaders, SMEs, HR partners, and Partner ecosystem stakeholders, serving as a trusted point of contact for learning and enablement needs tied to transformation priorities.
• Support Alignment: Align education programs to Sales & Marketing priorities, transformation initiatives, operating rhythms, and performance goals as set by Sales & Marketing and Education Consulting leadership.
• Drive Desired Outcomes: Manage the Sales & Marketing education consulting program portfolio, balancing stakeholder demand, team capacity, and timing to deliver solutions within the opportunity window required to influence business outcomes.
• Manage Change: Identify moments that matter in Sales & Marketing workflows and execute against sources of influence — including leaders, managers, SMEs, communications, sales plays, launch moments, and reinforcement mechanisms — to improve adoption and maximize the value of education investments.
• Measure Improvement: Track and report ROI, KPIs, productivity measures, and learning impact indicators, connecting education delivery to Sales & Marketing performance outcomes.

Director, Education Consulting – Sales and Marketing

Sales Development Rep

• Identify and research potential customers in financial services
• Use AI tools for prospecting and outreach
• Qualify inbound leads for sales opportunities
• Build and maintain a strong sales pipeline
• Develop understanding of FICO Scores and their applications
• Position FICO's value proposition with prospects
• Collaborate with Sales and Client Success teams

Sales Development Representative, FICO Scores

Account Executive

• GSI Solution Sales Executives (SSE’s) combine industry knowledge, senior relationship building skills, and a solutions-based, consultative-selling approach to grow FICO’s relationship with Accenture within North America
• The role includes collaborating with Accenture and FICO teams to research, shape, and drive solution engagements from identification to close
• By combining these competencies with strong thought leadership, this role defines and executes an effective business plan involving the sale of complex software solutions within a channel distribution environment
• Serves as the senior relationship executive for the Alliance managing both Accenture and FICO teams including sales, pre-sales, technology, and PS delivery groups to execute on the joint Business Plan
• Actively engages in and pursues the creation of joint value propositions with Accenture to result in the sale of FICO solutions and Accenture services to end customers
• Generates, qualifies and converts new leads through networking and prospecting and executing sales campaigns
• Works with Product Management to productize some portion of custom work that is repeatable and has IP that may be packaged in the form of a product
• Simultaneously manages the end-to-end delivery of multiple sales engagements from pipeline development through contract negotiations
• Initiates and oversees co-marketing and co-sales campaigns with Accenture to drive adoption and revenue growth
• Acts as a representative of FICO at Accenture conferences, industry conferences and association meetings
• Maintains in-depth knowledge of FICO solutions & product offerings
• Build relationships with senior client stakeholders in Business and Technology to gain insights into their most urgent decision management related problems while articulating FICO’s platform capabilities

Solution Sales Executive – GSI Partner

Manager

• Global Alliance Managers (GAMs) combine industry knowledge, senior relationship building skills and a solutions-based, consultative-selling approach to grow FICO’s relationships with Global Solution Integrators (GSIs).
• The primary objective is to establish a Center of Excellence (CoE) and grow software annual recurring revenue (ARR) through the creation of joint value propositions leveraging FICO’s industry leading decisioning technology.
• The role includes collaborating with GSI and FICO teams to research, shape, and drive solution engagements from identification to close.
• By combining these competencies with strong thought leadership, this role defines and executes an effective business plan involving the sale of complex software solutions within a channel distribution environment.

Global Alliances Manager

Content Marketing Manager

• Design and produce high-quality presentations that demonstrate strong creative thinking and an innovative approach.
• Become highly fluent in our brand guidelines and visual standards, ensuring all presentations maintain accuracy, strong brand voice, and exceptional attention to detail.
• Manage and prioritize a high volume of presentation requests ranging from basic updates to full creative concepting and execution.
• Collaborate with key internal partners including Marketing and Sales to develop presentations for board meetings, client conversations, and other strategic moments.
• Translate ideas into compelling visual narratives with minimal instruction while working efficiently under tight deadlines.
• Elevate the quality and consistency of presentations across events, sales and marketing materials, trainings, product launches, internal communications, and executive meetings.
• Prepare, refine, and manage presentations primarily in PowerPoint; experience with motion graphics, Adobe Creative Cloud, or print design is a plus.
• Strategically organize and communicate information to enhance clarity and impact.
• Research and curate imagery that enhances storytelling and strengthens design.
• Adhere to production schedules to deliver accurate, on-brand, and on-time work.
• Maintain organized project files and support smooth workflow management.

Presentation Designer, Content Studio

• Serve as the strategic demand generation and field marketing lead for the NorAm banking segment.
• Design and execute well-orchestrated multi-channel marketing campaigns.
• Own marketing-sourced pipeline and booking targets for the region,
• Bring a point of view on leveraging AI for pipeline generation.
• Build and maintain a strong partnership with NorAm Sales leadership and internal stakeholders.
• Identify growth opportunities for FICO within the context of the fiscal sales plan.

Director, Field Marketing – Demand Generation

Program Manager

• Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives.
• Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling, reducing ceremony and modeling the operating principles FICO is embedding across its engineering organization.
• Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security to align direction and resolve blockers requiring SVP-level engagement.
• Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums, translating complexity into clear business impact.
• Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives, providing the portfolio-level view needed to make investment and resourcing decisions.
• Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance, and represent the Global PMO in cross-functional leadership forums to keep technology priorities visible and appropriately resourced.
• Hire, develop, and retain a high-performing team of program and project managers, defining career paths, competency frameworks, and performance standards, while building a culture of accountability, transparency, and continuous improvement that earns the trust of engineering and product teams rather than adding bureaucratic overhead.
• Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting as the trusted source of truth on status, investment tracking, and outcomes.
• Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early, and partner with Finance and HR to manage program budgets, headcount plans, and vendor relationships across the portfolio.

Senior Director, Technology Program Management

Account Manager

• Take ownership of prospecting, qualifying, and advancing automotive finance accounts
• Manage early- to mid-stage opportunities independently
• Build trusted relationships with stakeholders
• Partner with product, delivery, and marketing teams
• Participate in account planning and growth initiatives

Key Account Manager – Auto

DevOps Engineer

• Design, build, and maintain scalable, resilient data and ML pipelines, infrastructure, and workflows using tools such as Terraform, GitHub Actions, ArgoCD, Helm, and others.
• Automate infrastructure provisioning and configuration management using cloud-native services (preferably AWS) with tools like Terraform, CloudFormation.
• Design, containerize, and manage Kubernetes (EKS) clusters and/or ECS environments in AWS.
• Collaborate with development teams to optimize performance, deployment, and cost.
• Partner with DevOps and SRE teams to ensure high availability, observability, scalability, and security of the data and ML infrastructure.
• Work closely with Data Scientists and ML Engineers to operationalize machine learning models, including building CI/CD pipelines for model training, validation, and deployment.
• Implement observability for data pipelines and ML services using tools like Prometheus, Grafana, Datadog, or similar.
• Develop and maintain automated pipelines for model retraining, monitoring drift, and versioning in production.
• Support experimentation and prototyping in areas such as Machine Learning and Generative AI, transitioning successful prototypes into production systems.
• Ensure cloud infrastructure is secure, compliant, and cost-efficient, following best practices in governance, identity, and access management.

Lead ML Ops/DevOps Engineer – AI Engineering

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs
• As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience
• Showcase new product features from releases and capture client requests for integration into product roadmap development
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Sales & Client Success Strategic Account Manager – Mortgage

• Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn.
• Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies.
• Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Key Account Manager

Business Analyst

• Royalty analysis, financial tracking, and management reporting for Global Scores Business
• Work closely with Global Scores Functional teams and FICO Corporate Services
• Perform tasks within our Data Extract, Transform, Load and Analyze (ETLA) processes
• Assist the Scores team with Vendor Management and expense management tasks
• Participate in Scores product operations meetings
• Handle confidential information in a professional and discreet manner
• Perform ad-hoc projects and analysis as requested

Business Operations Lead Analyst

Affiliate Manager

• Develop and execute the partner sales and go-to-market strategy across MSPs.
• This position will be managing payment processors and occasionally reseller, with the ability to navigate at executive level at least on the fraud and risk discussions.
• Establish, negotiate, and close strategic partnership agreements that create mutual value for FICO and its partners.
• Build joint solutions that integrate the FICO Platform and AI capabilities into partner offerings, delivering differentiated intellectual property to the market.
• Own the rhythm of business with your partners, including forecasting channel sales, managing pipeline, and consistently meeting or exceeding revenue targets.
• Serve as the strategic and commercial point of accountability for each partnership across its full lifecycle.
• Coordinate closely with internal strategy and execution teams to align on priorities and deliver against shared goals.
• Represent FICO at customer, partner, and industry events to build visibility and strengthen relationships.
• Partner cross-functionally with product, marketing, legal, and finance to structure mutually beneficial business models and remove barriers to growth.
• Drive the expansion and deepening of foundational partnerships, evolving them into long-term, high-value strategic relationships.

Americas PAM – Partner

• Develop and execute the partner sales and go-to-market strategy across MSPs.
• Establish, negotiate, and close strategic partnership agreements that create mutual value for FICO and its partners.
• Build joint solutions that integrate the FICO Platform and AI capabilities into partner offerings, delivering differentiated intellectual property to the market.
• Own the rhythm of business with your partners, including forecasting channel sales, managing pipeline, and consistently meeting or exceeding revenue targets.
• Serve as the strategic and commercial point of accountability for each partnership across its full lifecycle.
• Coordinate closely with internal strategy and execution teams to align on priorities and deliver against shared goals.
• Represent FICO at customer, partner, and industry events to build visibility and strengthen relationships.
• Drive the expansion and deepening of foundational partnerships, evolving them into long-term, high-value strategic relationships.