FICO

Customer Success Manager

• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
• Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
• Understand consumer lending analytic eco-system within assigned clients.
• Develop strong relationships with client analytic user community across LOB's, including P&L owners, Risk Leadership, and Model Governance teams.
• Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
• Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
• Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
• Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
• Support the SSE in the renewal process as required.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change‑management planning to avoid disruption to client experience during product or operational changes.
• Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
• Capture and communicate client feedback and requests into the Line of Business product roadmap.

Director, Client Success Manager – Analytics, Banking

• Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders, servicers, and investors (GSEs & non-agency).
• Provide expert guidance on mortgage-specific regulatory compliance including QM/ATR, TRID, HMDA, and GSE credit risk transfer requirements.
• Collaborate with mortgage underwriting teams to optimize loan decisioning processes and improve portfolio performance through FICO mortgage scoring solutions.
• Partner with mortgage compliance officers to ensure FICO solutions meet fair lending, ECOA, and mortgage-specific consumer protection requirements
• Develop mortgage risk-focused business cases demonstrating ROI through reduced buyback risk, improved loan quality, and regulatory compliance.
• Provide thought leadership on emerging mortgage risk trends, regulatory changes, and GSE guideline updates through industry forums and publications.
• Support mortgage model risk management including validation of credit scoring models, loss forecasting, and regulatory model documentation.
• Collaborate with internal teams to address mortgage-specific regulatory inquiries, GSE audits, and examination requirements.
• Analyze client mortgage risk appetite and recommend FICO solutions that align with agency guidelines, investor requirements, and risk tolerance.
• Monitor GSE credit score requirements, pricing adjustments, and qualification changes to proactively advise clients on portfolio impacts.
• Facilitate knowledge transfer on mortgage analytics, including credit risk layering, early payment default prevention, and loss mitigation strategies.

Senior Director – Sales and Client Success, Mortgage Risk

Backend Engineer

• Support the design, development, and implementation of IAM solutions for FICO Platform
• Responsible for coding, design, and development of a cloud-native software platform (SaaS)
• Build a modern and secure REST APIs running in a containerized environment together with AWS technologies
• Integrate IAM platforms with various enterprise and cloud-native applications
• Contribute to the adoption of authentication and authorization standards
• Collaborate closely with product, security, infrastructure, and application development teams
• Help maintain and improve IAM policies, procedures, and lifecycle management processes
• Create high-quality, verified implementations with unit tests and automated behaviour-driven tests
• Support troubleshooting and performance tuning across identity services

Software Engineer – Java, Spring Boot, Kubernetes, AWS

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Continuously improve engineering practices for the software platform to support efficiency, reliability, and serviceability goals.
• Assist research, case studies and prototypes on technologies to ensure the software platform remains the leading analytic decisioning platform.
• Coach other software engineers on creating their domain designs while fostering a learning culture.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Senior Software Engineer, Java, Streaming

Sales

• Coach pre-sales consultants on opportunity qualification and deal strategy
• Engage directly on high-value opportunities for solution positioning
• Model and coach the team on conducting thorough discovery sessions
• Oversee the design and delivery of customized product demonstrations
• Lead best practice workshops and contribute to industry conferences
• Serve as a liaison between pre-sales, product, and sales leadership

Senior Director, Technical Pre-Sales

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Software Engineer II, Java, Streaming

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Continuously improve engineering practices for the software platform to support efficiency, reliability, and serviceability goals.
• Coach other software engineers on creating their UI designs.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Lead Software Engineer, Java, Streaming

Client Services Representative

• Lead Capital Markets vertical for the Mortgage and Capital Markets team.
• Serve as primary liaison with modeling and research teams across dealers, rating agencies, and third-party modeling organizations.
• Translate complex analytical concepts into actionable insights for both internal teams and external research partners.
• Present technical findings and research outcomes to both technical and business audiences.
• Collaborate with sales team on technical aspects of score research and analytics.
• Provide technical expertise on score implementation, methodology, and performance characteristics to research stakeholders.
• Monitor and analyze output from FICO's internal research initiatives and coordinate with client research desks on findings.
• Maintain deep expertise in statistical modeling, credit risk analytics, and industry best practices.
• Collaborate with data science teams to enhance score performance and address emerging market needs.

Senior Director – Mortgage Client Services

Cloud Engineer

• Collaborate with service management resources to manage and prioritise project backlog.
• Work with architects to deliver and onboard a future vision (tooling, processes, design, etc.), such that it meets stakeholder requirements.
• Maintain and, where possible, assist in improvement of existing tooling, processes and designs to assist in meeting short term requirements, while aligning with longer term vision.
• Collaborate with stakeholder teams to successfully integrate into business processes and engineering (e.g. CI/CD pipelines) in a supportable and scalable manner.
• Assist in creating standards, policies, self-service automation, and general implementation of agreed designs.
• Mentor and guide team members on best practices, fostering a culture of continuous learning and improvement.
• Stay abreast of emerging technologies in the space, and more generally and ensure these are added to training regimes where applicable.
• Play a role in incident management escalations, utilizing tooling and processes to optimize troubleshooting capabilities, and to ensure continuous improvement.
• Ensure solutions comply with industry standards and security regulations, safeguarding data integrity and privacy.

Director, Cloud Engineering – OS & Data Management

• Adopt the ‘FICO Way of Selling’ to drive success in your region and GTM team
• Work with customers to understand their strategic priorities in Lending and Banking across the lifecycle
• Share expertise and thought leadership in Decisioning, Analytics, & Optimization within Financial Services
• Build relationships with senior client stakeholders in Business and Technology
• Research and shape potential solution opportunities through collaborative engagement with the GTM team to formulate and effectively position solution proposals
• Collaborate across wider-internal FICO teams including Global Solution Architecture, Product Development, Finance and Professional Services to shape a cohesive sales effort
• Work with the largest and most advanced Financial Institutions and Partners in your region
• Manage, track and optimise sales quota activity to targets, with significant earnings upside when targets are exceeded.

Platform Sales, New Business Executive

Public Relations

• Research media trends, competitive news, and emerging topics to inform media strategy and uncover story opportunities.
• Provide media relations and pitching support across the FICO Software business, maintaining an always-on approach with journalists.
• Build and maintain media lists; oversee agency media management and ensure alignment on outreach priorities.
• Manage the speakership and conference pipeline, guiding the external agency in evaluating and recommending opportunities.
• Support the editorial calendar and content pipeline, contributing ideas and ensuring alignment with key narratives.
• Staff executive intake calls and develop media pitches; prepare spokespeople for interviews, events, and conferences.
• Handle inbound media inquiries, proactively pitch FICO news, and staff interviews as needed.
• Stay current on technology and industry trends to identify timely angles and position FICO in relevant conversations.

Media Relations Specialist

• Partner with Scores Sales Executives to understand client business objectives, use cases, and decision criteria
• Design and articulate FICO Score solution configurations aligned to client needs
• Lead technical discovery sessions, solution walkthroughs, and value-based discussions
• Support presales activities across new logo, expansion, and renewal motions
• Review and validate client-facing materials for accuracy and relevance
• Maintain deep expertise in FICO Score products, use cases, regulatory considerations, and competitive positioning

Director, Analytics Presales

Communications

• Drive brand, product, and vertical industry storytelling that clearly communicates the value of FICO’s technology and analytics.
• Support thought leadership efforts, including intake calls, media pitch creation, and preparation for events, conferences, and interviews.
• Draft and refine press releases, Q&As, talking points, media strategies, and executive briefing materials to ensure consistent and compelling messaging.
• Build and maintain relationships with key media; manage inbound media inquiries; proactively pitch FICO news; and staff interviews as needed.
• Support content development across owned channels, including blog posts, executive bylines, and narrative frameworks.
• Assist in managing external PR agencies, ensuring clear direction, strong collaboration, and timely delivery of projects and deadlines.
• Coordinate executive interviews, prepare spokespeople, and provide on site support at events and speaking engagements.
• Partner with cross-functional teams—including product, analytics, legal, and marketing—to gather insights and ensure accuracy and alignment in all communications.
• Monitor media coverage, track progress against KPIs, and provide reporting and insights to internal stakeholders.
• Oversee awards programs, including identifying opportunities and drafting award submissions.
• Stay current on technology and industry trends, identifying opportunities to insert FICO into relevant conversations and anticipate emerging topics.

Manager, FICO Software Corporate Communications

• If you’re passionate about translating complex analytics into compelling business value, this role sits at the intersection of sales strategy, solution design, and client impact.
• As a Presales Solutions Consultant within FICO’s B2B Scores business, you will partner closely with Scores Sales Executives (SSEs) and Client Success Managers (CSMs) to support the acquisition, expansion, and renewal of FICO® Score solutions across Consumer Lending clients.
• You will serve as the technical and analytical authority in presales, helping clients understand how FICO Scores solve their business problems, quantifying value, shaping solution design, and supporting commercial motions—while ensuring clean handoff into post‑sale execution.

Senior Manager, Analytics Presales

Product Manager

• Serve as a critical technical bridge between EFS and Falcon fraud solutions and both external and internal stakeholders
• Understand and translate customer technical requirements into actionable product capabilities
• Focus on integration architecture, implementation strategies, and platform interfaces
• Enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know-how
• Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS
• Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns
• Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams
• Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities
• Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations
• Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications
• Oversee demonstration environments and deliver end-to-end product demonstrations
• Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release
• Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests