FICO

Implementation Specialist

• Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.
• Lead the highest-complexity, highest-ambiguity engagements end-to-end — spanning architecture, operating model design, and commercial outcomes.
• Build deep relationships with VP and executive-level stakeholders, driving consensus across organizational and geographic boundaries.
• Serve as the senior cross-functional leader aligning Sales, Product, Engineering, Solution Support, Professional Services, and Partners around unified, long-term customer outcomes.
• Influence the roadmap of FICO platforms by shaping investment themes, product direction, and key trade-offs across decisioning, fraud, analytics, and Intelligent Decisions.
• Establish yourself as a widely recognized authority both internally and in the broader market, representing FICO at industry forums, customer summits, and executive briefings.

Senior Director, Customer Engineering

Affiliate Manager

• Strategic Leadership: Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn.
• Solution Innovation: Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies.
• Complex Deal Structuring: Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Client Advocacy: Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Business Growth: Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Market Leadership: Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Associate Partner

Manager

• Oversee and drive end-to-end product delivery management lifecycle and release management operations for the Product organization.
• Works in a senior leadership role to lead highly technical product delivery, aligning scope and release planning with strategic business objectives.
• Takes ownership and drives teams to quality and on-time delivery using agile methodologies, company-defined delivery standards, and best practices.
• Identifies potential risks and obstacles that could impact product roadmap and release timelines.
• Proactively identifies and develops dependency and risk mitigation strategies.
• Establish and monitor KPIs to measure product delivery effectiveness, quality, and overall success.
• Facilitate culture of continuous learning by regularly conducting product retrospectives and improving established product delivery standards.

Senior Technical Software Delivery Manager

AI Engineer

• Lead, develop, and coach a high-performing engineering team by fostering a culture of aligned autonomy, clear communication, and continuous learning — while actively recruiting top talent and setting clear direction for hiring strategies.
• Partner with stakeholders and product managers to understand business priorities and translate them into actionable engineering roadmaps that harness advanced AI capabilities for meaningful outcomes.
• Drive the design and implementation of AI solutions — including LLM-powered decision automation, fraud detection, and process optimization — to strengthen FICO's position as a market leader.
• Define best practices for model evaluation, governance, and monitoring to ensure AI systems remain accurate, reliable, secure, and compliant at scale.
• Build and maintain systems for continuous model monitoring, A/B testing, backtesting, and drift detection to keep deployed models performing at their best over time.
• Collaborate closely with UX designers, product teams, and engineering leaders to align AI capabilities across the platform and deliver a cohesive user experience.

Senior Director – AI Engineering

Vice President

• Partner across Product, Engineering, Sales, Operations, Services, Scores, Marketing, Analytics, and Finance to define, launch, and drive pricing and packaging strategies that move the business forward — for both our platform and Scores offerings.
• Build and align pricing frameworks across direct and indirect sales channels, ensuring coherence and commercial effectiveness at every point of customer engagement.
• Design flexible, scalable pricing structures for the Platform that expand revenue opportunity and drive meaningful margin improvement.
• Generate actionable insights through customer segmentation, price discovery, structured experimentation, and rigorous ROI analysis.
• Translate pricing strategy into operational reality — providing clear direction on billing requirements, discounting frameworks, and the systems needed to support them.
• Create automated, scalable mechanisms for measuring pricing performance, grounded in both COGS analysis and customer value metrics.
• Stay ahead of the market — monitoring competitive dynamics and key performance indicators to continuously identify opportunities for pricing evolution.
• Build and champion a set of pricing best practices and repeatable processes that elevate the entire organization's approach to commercial strategy.

Vice President, Strategic Pricing

• Design and build production AI systems — including agents, RAG pipelines, and LLM-powered workflows
• Translate product requirements into technical designs
• Develop robust evaluation frameworks and benchmarks to measure quality, safety, and regression across LLM-based features
• Drive end-to-end delivery of AI features
• Build and operate the application layer around foundation models
• Fine-tune, distill, and adapt open and closed foundation models when warranted
• Optimize inference performance, throughput, and cost across the serving stack
• Apply modern AI engineering practices across heterogeneous infrastructure.

Senior/Lead Engineer – AI Engineering

Customer Success Manager

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs
• As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience
• Showcase new product features from releases and capture client requests for integration into product roadmap development
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development

Director – Sales and Client Success, Mortgage

Backend Engineer

• Refine and evolve the FICO Platform’s technical architecture strategy, defining and maintaining architectural principles, standards, and patterns that guide engineering teams in building scalable, reliable, and high-performance platform solutions.
• Work in close partnership with engineering leaders to drive execution of architectural initiatives throughout the delivery lifecycle, bridging the gap between architectural vision and engineering reality to ensure practical and achievable outcomes.
• Lead platform modernization initiatives including cloud-native transformation, API strategy, and microservices evolution, while identifying and resolving technical debt that impacts platform scalability and performance.
• Establish and maintain architectural governance frameworks, lead architecture review boards, and define KPIs that measure platform health, scalability, and technical alignment across engineering teams.
• Partner cross-functionally with Product Management, Cloud Operations, and Security teams to ensure architectural decisions support product roadmaps, infrastructure capabilities, and compliance requirements.
• Serve as a senior technical thought leader within the engineering organization, staying ahead of industry trends and championing innovative architectural approaches that leverage emerging technologies.
• Mentor and develop architects and senior engineers, building a strong community of practice around technical excellence and elevating architectural thinking across the organization.

Vice President – Technical Architecture, Platform Architecture

Product Manager

• Support market research and voice of customer initiatives to identify emerging trends, evolving client needs, and competitive dynamics that inform product direction.
• Synthesize intel from internal stakeholders, desktop research, and internal data sources to generate insights that shape short- and mid-term (1–3 year) product strategy and roadmap priorities, ensuring continued relevance and differentiation of FICO’s B2B Scores credit offerings.
• Work with key data and technology partners to support and enhance product offerings.
• Support external engagements, including industry events, partner/client meetings, and training sessions; responsibilities will include co-developing and delivering training program and supporting the creation of materials for speaking opportunities.
• Collaborate with analytics, software, and cross-functional teams to define and execute the product roadmap and go-to-market (GTM) plans.
• Author business and technical requirements documents, including detailed use cases and user personas, to guide development and ensure alignment with market needs.
• Partner with regulatory and compliance experts to ensure product designs align with applicable regulations; lead established compliance processes and deliver required documentation on schedule.

Senior Product Manager, B2B Scores - Mortgage

Consultant

• Contribute to international FICO Scores projects through client data analysis, model development, model validation, and delivery activities.
• Design, develop, and evaluate state-of-the-art, data-driven exploratory analyses, predictive models, and decision models to solve business problems across the financial services industry.
• Analyze large-scale consumer credit and credit bureau datasets to assess modeling suitability, identify data patterns, develop variables, and support scoring solutions.
• Apply statistical modeling, machine learning, pattern recognition, and performance inference techniques to identify effective modeling approaches and improve model performance.
• Anticipate, investigate, and resolve data, modeling, and analytical issues by identifying root causes and recommending practical solutions.
• Create, review, and deliver formal presentations of analytical work, clearly communicating modeling results, key insights, and recommendations to internal stakeholders and clients.
• Manage assigned analytical work streams across simultaneous projects, adjusting to changing priorities while consistently delivering high-quality work against client and internal deadlines.
• Communicate effectively with project teams and client stakeholders, including sharing progress, raising questions or risks early, and participating in meetings across international time zones.
• Travel may be required occasionally for client meetings or project needs, including domestic or international engagements.

Analytic Consultant

QA Engineer

• Develop and execute test plans and strategies that meet functional requirements, user stories, and user acceptance criteria.
• Participate in release planning and product roll-out.
• Perform hands-on manual and automated testing (both "black" and "grey" box).
• Execute application, usability, functional, regression and performance testing for business applications in a client/server environment.
• Review, author and maintain flexible and maintainable automated test scripts to support back-end QA automation.
• Identify, track, and analyze recurring issues, bugs, and defects across multiple products; develop and implement effective solutions to prevent recurrence.
• Communicate product readiness, generation of quality metrics, level of quality, and results to Quality Assurance Management and the project team.
• Proactively identify gaps in QA and testing processes, develop solutions, and drive continuous improvement.

Senior QA Engineer, C++

DevOps Engineer

• Partner with product managers to translate platform priorities into scalable, forward-looking infrastructure strategies
• Architect and own CI/CD pipelines using ArgoCD, Tekton, or similar tools
• Design and implement enterprise-grade observability solutions for Kubernetes-based applications
• Collaborate with architects and engineers to optimize deployments, performance, and scalability on Kubernetes
• Drive continuous improvement of engineering practices
• Architect and automate infrastructure provisioning and configuration management leveraging AWS services
• Own security and compliance posture across cloud infrastructure

Senior DevOps Engineer – Kubernetes

Business Operations

• Partner closely with regional Sales leadership to support a disciplined, metrics-driven operating cadence.
• Translate complex sales data into executive-level insights, preparing leadership-facing presentations.
• Drive high-impact sales programs including pipeline generation campaigns and regional enablement initiatives.
• Support territory optimization, account planning, and renewal tracking to help the NORAM Sales organization.
• Support pricing, deal structure review, and approval processes in close partnership with the Sales, Finance, Legal, and Product organizations.
• Serve as a project manager for cross-functional business operations initiatives.
• Identify and implement AI-enabled tools and process automation.

Lead Analyst, Business Operations

Solutions Engineer

• Lead development, implementation, maintenance, and testing support of applications
• Assist in integration with client’s IT systems and third party services
• Lead architecture and design of cloud-enabled products
• Empower distributed development teams
• Support development of best practices and patterns
• Troubleshoot critical issues in distributed architecture
• Help drive complex technical projects

Senior Technical Solutions Consultant, Fraud

• Support market research and voice of customer initiatives to identify emerging trends, evolving client needs, and competitive dynamics that inform product direction.
• Synthesize intel from internal stakeholders, desktop research, and internal data sources to generate insights that shape short- and mid-term (1–3 year) product strategy and roadmap priorities, ensuring continued relevance and differentiation of FICO’s B2B Scores offerings.
• Work with key data and technology partners to support and enhance product offerings.
• Support external engagements, including industry events, partner/client meetings, and training sessions; responsibilities will include co-developing and delivering training program and supporting the creation of materials for speaking opportunities.
• Collaborate with analytics, software, and cross-functional teams to define and execute the product roadmap and go-to-market (GTM) plans.
• Author business and technical requirements documents, including detailed use cases and user personas, to guide development and ensure alignment with market needs.
• Partner with regulatory and compliance experts to ensure product designs align with applicable regulations; lead established compliance processes and deliver required documentation on schedule.