Ferguson

Customer Support

• Handle inbound call volume, with expectations of taking about 30-35 post-sales calls/chats per day.
• Provide single call resolution on all calls and handling escalations to the best of your ability.
• Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
• Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow.
• Work with a team of 5-10 Customer Experience representatives.
• Success will be measured through call quality, calls per hour, adherence to schedule and de-escalation metrics every month.
• Demonstrate strong verbal communication skills with the ability to engage customers.
• Attend all scheduled small group trainings.
• Complete all Brand Sales Trainings each month.

Customer Experience Representative

• Identifies global, federal and state tax planning opportunities
• Leads planning initiatives including transfer pricing analyses, management cost allocation studies, merger and acquisition activities, restructuring and other projects
• Provides leadership and guidance to Tax Manager and Tax Analysts
• Plays a leadership role in significant income tax audits
• Engages periodically in supporting indirect tax audits
• Interacts with tax authorities on behalf of the company
• Proactively engages with Ferguson’s business partners
• Ensures reporting and compliance impacts of planning initiatives are well communicated
• Leads tax special projects and supports tax aspects of corporate wide initiatives

Senior Manager – Tax Planning, Controversy

Sales

• Develops and maintains relationships with key vendors and suppliers
• Assigns, monitors, and sets objectives for key accounts and sales representatives
• Accompanies sales representatives on existing key accounts and potential customer calls
• Provides leadership for pricing proposals and strategic plans
• Monitors sales trends, market dynamics, and product performance results
• Collaborate with sales teams to understand customer requirements
• Lead, direct, evaluate, and develop a sales team
• Effectively monitor and manage individual sales representatives' budget and performance
• Resolve customer complaints regarding sales and service
• Review operational records and reports to project sales and determine profitability

Sales Manager – Waterworks

Project Manager

• Support daily on-site installation, integration, commissioning, and testing activities for automation and material handling systems.
• Coordination of subcontractors, vendors, and owner-furnished equipment in accordance with drawings, specifications, safety standards, and schedules.
• Support on-site communication with general contractors, trade partners, inspectors, and internal team members.
• Coordinate with work sequencing, labor planning, and short-term look-ahead scheduling.
• Verify installations align with manufacturer requirements, engineering standards, and approved submittals under supervision.
• Help manage site logistics including material deliveries, staging areas, and installation readiness.
• Track inspections, deficiencies, punch-list items, and support closeout activities.
• Review and contribute to daily field reports related to progress, productivity, and quality.
• Escalate site risks, safety concerns, and field issues to the Senior Site Manager or RE&F Sr. Project Manager.
• Assist with RFIs, design clarifications, and constructability issue documentation.
• Support schedule recovery efforts and milestone tracking.
• Participate in lessons learned and continuous improvement initiatives.

Site Project Manager – Warehouse Automation

• Support the Mid-Atlantic Inside & Outside Sales team.
• Deliver exceptional customer service while learning the Valve Automation business.
• Size Actuators, Control Valves, Accessories, & build out Valve Automation quotations daily.
• Interact and develop relationships with key vendors to support sales.
• Work with all associates in the district to support our V&A products.
• Be a team player and form solid relationships to establish trust with the entire district.
• Willingness to learn and train continually specific to Valve Automation products.

Valve & Automation Sales Support Representative

Account Executive

• Develop and maintain relationships with vendors and an assigned customer base
• Identify and actively pursue new business opportunities to expand customer base
• Perform various duties including product quotation and problem resolution
• Analyze competition in territory and devise sales strategy
• Continually improve sales skills and product knowledge

Outside Sales Representative – Industrial Food & Beverage

Security Engineer

• Define, measure, and align all Ferguson entities with NIST CSF framework
• Create/publish Information Security Policy & Guiding Standards
• Coordinate security training/awareness and oversee Policy enforcement
• Perform annual NIST CSF risk assessments
• Identify and prioritize maturity gaps in the Program and partner with Architecture, Security Delivery, and Security Operations
• Own and maintain the Enterprise Information Security Policy and related processes
• Manage all aspects of global Security Awareness Program
• Provide ongoing metrics and reporting for security resource consumption

Senior Manager – Information Security Governance, Risk

• Own and grow an assigned territory by building strong, trust-based relationships with residential and light commercial plumbing and HVAC contractors
• Identify and pursue new business opportunities while expanding existing customer relationships
• Serve as a consultative partner by understanding contractor workflows, job requirements, and growth goals, and recommending plumbing and HVAC equipment, systems, and solutions
• Collaborate with branch teams, vendor partners, and internal specialists to ensure accurate quoting, smooth execution, and reliable fulfillment
• Analyze territory performance, market trends, and competitive activity to implement effective sales strategies
• Maintain accurate pipeline and customer activity in CRM tools
• Continue to build product knowledge and stay up to date on technologies, regulatory changes and market trends

Outside Sales Representative – Plumbing, HVAC

Auditor

• Reports to the IT Audit Manager and supports the audit team by performing design and operating effectiveness testing for Sarbanes Oxley IT General Controls (ITGC)
• Preparing thorough work-papers with supporting evidence and clearly communicating testing status and findings
• Conducting ITGC walkthroughs with control owners
• Participating in various IT audits including reviews of ITGC on acquisitions, information security, cybersecurity, and system implementations
• Attending key audit meetings
• Drafting and communicating control deficiencies with root cause analysis
• Ensuring all documentation is accurately tracked in AuditBoard
• Supporting special projects and pursuing ongoing learning

IT Auditor

Compliance

• Serve as a committed resource in the assigned territory to support all DOT/Driver Compliance and Driver Safety initiatives for 4,000 company drivers
• Monitor accident reporting processes and build accident files for all DOT reportable accidents in the assigned territory
• Collect and maintain all relevant accident information, including documentation, telematics data, reports, and pictures
• Produce and distribute relevant reports
• Use monthly DOT Citations Report to centralize collection and accountability for DOT Roadside Inspections
• Develop and implement corrective action plans
• Monitor camera-based driver behavior recognition
• Facilitate mentoring and counseling of inappropriate driving behaviors
• Centralize oversight and reporting of driver adherence within the Telematics system
• Review, monitor, and develop corrective action plans for non-compliance
• Actively collaborate with location management on Telematics training; instruct managers on how to effectively operate the Motive system

Driver Compliance Business Partner

Engineer

• Support the Product Assurance team for Product Quality and Compliance
• Work with other engineers and analysts to drive product quality and compliance
• Manage larger projects within Product Assurance requiring cross functional coordination
• Offer customer service for product assurance related issues
• Develop benchmarks, reporting, and analysis for specific product categories
• Ensure vendor onboarding processes are followed to meet product quality targets
• Monitor, document, and report product quality issues and draft advisories
• Provide technical support to downstream customers
• Participate in or lead vendor quality audits
• Research industry compliance regulations and policies

Product Assurance Engineer

Business Development Rep

• research and analyze business opportunities
• advise the planning and preparation of business proposals
• work closely with District Directors to map out opportunities
• partner with local sales representatives and branch management
• lead all aspects of key projects and be accountable for successful closure of business deals
• responsible for overall development, implementation, and progress of strategic business targets
• prepare documents and materials for meetings and negotiations
• forecast assigned brand shipments on a quarterly basis

Business Development Manager – Industrial Fluid Sealing

• Develop and maintain relationships with vendors and assigned customer base
• Identifies and actively pursues new business opportunities
• Perform various duties including product quotation and problem resolution
• Analyze competition in territory, devise sales strategy
• Continually improve sales skills and product knowledge
• Document all sales activity in Customer Relationship Management tool

Outside Sales Representative – Utility Infrastructure

Scrum Master

• Serve as Scrum Master for one or more Own Brand Agile teams.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
• Coach teams, Product Owners, and business customers on Agile and Scrum best practices, fostering self-organization and continuous improvement.
• Partner with Product Owners to promote backlog readiness, prioritization, and delivery alignment.
• Identify, escalate, and remove impediments and blockers impacting team progress.
• Encourage sustainable delivery practices, predictable velocity, and healthy team dynamics.
• Leverage metrics, insights, and retrospectives to improve delivery effectiveness and transparency.
• Lead and facilitate meetings and working sessions to drive focus, alignment, and outcomes.
• Act as a servant leader, empowering teams and modeling Agile values.
• Support release planning, coordination, and production cutover activities in alignment with enterprise change and release processes.
• Assist with defining and managing release readiness, turning points, and success criteria based on business needs.
• Ensure SDLC, configuration, and organizational change procedures are followed across environments.
• Coordinate deployment readiness activities including smoke testing and documentation handoff to Service Delivery.
• Collaborate with the Environment Manager to ensure appropriate software, data, and technical components are available in each environment.
• Maintain insight into changes across environments to minimize conflicts and delivery risk.
• Support configuration and release governance activities, including artifact management and CMDB updates.
• Find opportunities for automation, CI/CD improvements, and ongoing delivery optimization.

Scrum Master – Enterprise Solutions

• Develop and maintain relationships with vendors and an assigned customer base
• Identifies and actively pursues new business opportunities to expand the current customer base
• Perform various duties including product quotation and problem resolution
• Analyzes competition in territory, devise sales strategy, and communicate sales strategy to management
• Continually improve sales skills and product knowledge to promote a professional image in the field
• Documents all sales activity performed in our internal Customer Relationship Management tool (Salesforce)