Sales Support Representative

Ferguson

Sales Support Representative assisting customers in sales and service at Ferguson. Collaborating with Sales associates to provide tailored solutions and support customer inquiries.

Posted 6/17/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $30 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.

Requirements

What you’ll need

0-3 years of sales and/or customer service experience is preferred
Experience in plumbing, HVAC, or other trades is a plus
Exhibit strong skills for sales, including the ability to upsell
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments
Highly motivated and customer service oriented mentality with ability to build relationships is a plus
General digital literacy including Microsoft Office
Ability to quickly learn product knowledge and processes.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer service experienceupsellingproduct knowledgedecision making

Soft Skills

customer service orientationrelationship buildingmotivationadaptabilitycommitment follow-through