fastshop

Ecommerce

• Act as a leading figure in building and evolving Fast Shop's e-commerce data strategy, consolidating multiple information sources, producing actionable analyses, and supporting business decision-making.
• Consolidate and structure data from various sources (Databricks, databases and SharePoint), creating a single, reliable source of truth.
• Develop and maintain data pipelines and ETL processes to ensure data quality and governance.
• Build dashboards and management reports in Power BI to support monitoring of strategic KPIs.
• Perform performance analyses for sales, inventory, pricing and campaigns, generating business insights.
• Evaluate and integrate new external data sources with the data engineering team.
• Monitor and analyze partner results (media, sellers and new channels), identifying opportunities for improvement.
• Automate routines and analyses using Python to increase operational efficiency.
• Serve as an interface between business areas (planning, commercial, pricing) and data, translating needs into analytical solutions.
• Produce strategic analyses and benchmarking studies to support leadership decisions.

Mid-level Data Analyst – E-commerce

Customer Support

• Serve as a reference for excellence in customer service, delivering agile, empathetic and effective solutions that drive satisfaction, loyalty and brand appreciation.
• Act strategically and decisively across the entire customer journey, performing precise analyses, planning targeted actions, coordinating with internal and external teams, and ensuring outcomes that delight and exceed expectations.
• Receive, analyze and understand customers' needs, identifying issues and proposing prompt, personalized solutions.
• Handle, organize and plan the actions required for resolution, engaging internal and external areas and ensuring customer follow-up within the established deadline (up to 2 days).
• Forward requests to the responsible areas, monitor the response time (12 hours) and perform the necessary follow-ups to ensure the effectiveness of the solution.
• Monitor tickets until full resolution, keeping the customer informed at every stage and escalating to management when necessary.
• Execute processes that prevent repeat contacts, such as re-billing, releasing invoices, handling sales without stock, and processing refunds.
• Manage Reclame Aqui and PROCON (Consumidor.gov), responding to 100% of complaints, tracking outcomes and ensuring solutions that satisfy the customer.
• Support the legal department in handling Small Claims Court (Juizado Especial Cível - JEC) cases, participating in strategy definition and in the execution of judicial decisions.
• Evaluate and approve solutions for basic problems (damages, defects, cancellations, etc.), acting resolutely and with an innovative approach.
• Deliver training and refresher sessions for new employees, acting as management support in disseminating knowledge about processes and systems.

Customer Service Analyst I

Operations

• Garantir a eficiência, disponibilidade e evolução dos serviços de Tecnologia da Informação, assegurando suporte confiável às áreas de negócio e excelência operacional em ambientes com múltiplas unidades.
• Gerenciar as operações de TI, garantindo disponibilidade, estabilidade e continuidade dos serviços.
• Liderar equipes de Service Desk, Field Support, Telecom e Infraestrutura, assegurando alto nível de atendimento e satisfação dos usuários.
• Controlar a gestão de ativos de TI e licenciamento de software, garantindo conformidade e otimização de custos.
• Administrar contratos e fornecedores de tecnologia, acompanhando performance e SLA.
• Gerenciar soluções de telefonia e conectividade (VoIP, links e telecom).
• Definir e acompanhar KPIs e indicadores operacionais, promovendo melhoria contínua.
• Garantir aderência às práticas de ITIL e processos de gestão de serviços.
• Atuar como ponto focal entre TI e áreas de negócio, alinhando demandas e prioridades.
• Apoiar projetos de implantação e transformação tecnológica, garantindo transição para operação.
• Promover evolução dos serviços por meio de automação, melhoria contínua e boas práticas.

Gerente de Operações TI – Modelo Híbrido

Account Executive

• Serve and develop our portfolio of reseller clients, focusing on selling products from Fast Shop’s inventory and introducing new categories.
• The professional will be responsible for managing the entire sales cycle, from prospecting to delivery and payment, monitoring issue resolution and tracking product sell-out.
• It is essential to build strong relationships with clients, maintaining a cadence of meetings and in-person visits, providing consultative and personalized service aimed at maximizing sales and ensuring ongoing satisfaction.
• Conduct a detailed analysis of the client’s potential and business model to identify and offer opportunities from Fast Shop’s portfolio.
• Establish continuous dialogue to understand demands and develop new categories with clients.
• Lead in-person and remote sales meetings and present offers and opportunities, highlighting benefits for the client’s business.
• Monitor all stages of the sales cycle, from prospecting to closing, delivery and payment, ensuring each phase is executed efficiently.
• Monitor and manage the client portfolio, ensuring regular and proactive service; analyze sales performance and propose improvement strategies.

Sales Executive – B2B

• Responsible for negotiating and closing consultative sales of Fast Shop portfolio products and Marketplace and intermediation (distributor) catalogs to corporate (B2B) clients.
• Map customer profiles and procurement processes to prepare proposals, lead meetings and presentations, and manage performance and results.
• Provide consultative service to corporate clients: perform a detailed analysis of client needs and offer tailored solutions through products and services.
• Lead meetings and presentations: conduct in-person and remote sales meetings and solution presentations, highlighting benefits relative to the client’s challenges.
• Manage the sales cycle: oversee all stages from prospecting to closing and delivery, ensuring each phase is executed efficiently.
• Account management: monitor and manage a portfolio of clients, ensuring regular and proactive engagement.
• Liaise with support areas: work with business/purchasing teams and supplier partners to seek the best commercial opportunities and terms.
• Maintain open and effective communication with internal teams to ensure all parties are aligned and committed to customer satisfaction.

B2B Sales Consultant

Procurement

• Strategically manage the IT product portfolio (tablets and laptops), leading commercial decisions, supplier negotiations and market analyses, with a focus on maximizing results, driving innovation and aligning with consumer needs.
• Define and execute assortment, pricing and category positioning strategies.
• Manage the product lifecycle (launches, maintenance and discontinuation).
• Lead negotiations with domestic and international suppliers (price, volume, marketing funds and commercial terms).
• Analyze performance indicators (sell-in, sell-out, margin, inventory turnover, stock coverage).
• Monitor market trends and consumer behavior in the technology segment.
• Collaborate with teams such as Marketing, Supply Chain, Commercial and E‑commerce.
• Plan promotional campaigns and seasonal activities.
• Ensure competitiveness relative to the market and key competitors.

Product Manager – Procurement, IT

Analyst

• Work on the analysis and execution of tax routines related to indirect taxes, ensuring the correct calculation of ICMS and IPI, compliance with tax reporting obligations and support for internal areas, ensuring conformity with current legislation.
• Responsibilities: Perform ICMS and IPI calculations for all branches
• Execute and review the delivery of tax reporting obligations, with a focus on SPED Fiscal and GIA-ST
• Prepare accounting support for assessed taxes
• Issue and record provisions for tax payment guides
• Perform fiscal cross-checks to ensure the quality of information
• Monitor tax ledger balances and tax cash flow
• Handle audits, notifications and DTE
• Support external audits
• Assist with tax projects and continuous improvement initiatives

Senior Tax Analyst — Indirect Taxes

• Manage lead times in Transportation and ensure that all freight and delivery options offered by the company are provided as expected (lead time, freight, delivery schedule and dispatch).
• Deadline management is a critical function to ensure that what was agreed at the time of negotiation (freight or lead time) is executed according to the expectations and agreements of all channels and related areas.
• Comply with SLAs agreed with Carriers, Distribution Center (CD), Sales Channels and Management, by setting parameters both in GAN and in Vtex and Mini Shipping.
• Support transportation studies by mapping processes, defining scopes and calculating savings for studies related to the planning, development, analysis and optimization of transport logistics systems.
• Prepare change data bases. Create the necessary Excel files to implement requested adjustments.
• Update parameters. Enter system-level inputs in GAN, Vtex and Mini Shipping, ensuring they match the requested settings.
• Respond to store requests.
• Identify and address incidents that affect lead times.
• Assess causes of recurring delays.