Farmers Insurance

Account Executive

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Licensed Inbound Sales Consultant

Data Scientist

• Lead the design, build, and validation of quantitative models (descriptive, predictive, optimization/simulation) for underwriting automation and other business functions.
• Develop and deploy ML solutions that accelerate quote-to-bind processes, automate risk assessment, and enable straight-through processing for standard risks.
• Create sophisticated risk and customer segmentation strategies; build real-time scoring engines to support instant decisioning.
• Pull, clean, and manage datasets; design models using advanced statistical and machine learning concepts (e.g., regression, GLMs, decision trees, ensemble modeling etc.).
• Own business outcomes (OKRs and KPIs) and communicate results and insights to business leaders and stakeholders.
• Perform research and development on new algorithms, modeling concepts, and technical tools; recommend adoption of new approaches into our analytics toolkit.

Senior Data Scientist

Account Manager

• Own and manage executive-level (C-suite) relationships with our national carrier, insurtech, and agency partners.
• Serve as the primary liaison for strategic initiatives, ensuring alignment with business objectives.
• Responsible for premium and new business growth by prospecting and managing large, complex national relationships including those with unique structures and/or high GWP.
• Takes ownership for business development initiatives within existing portfolio to maximize premium, profit and growth objectives while prospecting for new relationships.
• Develops and executes strategies to build business within the Strategic Partnerships portfolio.
• Identify, pursue, and secure new strategic partnerships.
• Drive hunting activities to expand our network and revenue opportunities.
• Analyze partner performance and recommend actionable improvements.
• Develop and implement strategies to enhance profitability and operational efficiency.
• Leverage deep knowledge of personal lines insurance to influence decisions.
• Stay ahead of market trends, regulatory changes, and emerging technologies.

Senior National Accounts Manager – Strategic Partnerships

Customer Success Manager

• Own and govern the technical architecture roadmap for the Service Operations domain, ensuring alignment with business goals and enterprise technology standards.
• Lead the architectural design for key initiatives on the Salesforce and Service Management roadmaps, from concept to implementation.
• Evaluate emerging technologies, patterns, and third-party solutions to modernize our platforms and enhance capabilities.
• Create and maintain reference architectures, reusable patterns, and best practices for Salesforce Service Cloud(CRM) and Service Request Management (SRM) platforms.
• Architect end-to-end solutions that encompass process automation, data integrity, security, and system integrations.
• Lead technical design reviews and governance sessions to ensure solutions are high-quality, performant, and aligned with strategic vision.
• Define the architectural strategy for modernizing and integrating with legacy systems, ensuring a smooth transition and data consistency.
• Serve as the lead technical authority for the Salesforce Service Cloud ecosystem.
• Design scalable solutions for case management, knowledge management, CTI integration, and agent console optimization.
• Define the architectural foundation for our core service management platform, driving improvements in workflow automation, request fulfillment, and reporting.
• Design and oversee the integration architecture connecting Salesforce, SRM and other enterprise systems to create unified data flow and agent experience.
• Partner closely with business stakeholders in Service Operations, product managers, and engineering leads to understanding requirements and translating them into executable architectural designs.
• Serve as a trusted advisor to leadership on technology strategy, opportunities, and potential risks.
• Mentor developers and junior architects, promoting a culture of technical excellence and architectural discipline.

Senior Domain Architect – Service Operations, CRM

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets
• Leads, develops, and executes territory tactical plan and agency management processes to support financial and operational targets, measure results, and pivot as necessary
• Independently builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework
• Acts as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training to support retention and new business development to increase depth and maximize agency revenue
• Creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals
• Collaborates with field distribution partners to plan and align strategic and tactical components with key business strategies such as carrier consolidation (agency book consolidation), agency storefront expansion, and new product or program rollout support
• Drives and ensures quality of new business flow, appropriate mix of business, and overall risk management of both individual agency books and overall assigned territory
• Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory
• Strategically utilizes internal reporting and tools designed to support the Independent Agent channel including all Marketing and Development programs, business development tools and internal production and profitability data and analysis
• Performs other duties as assigned

Senior Field Territory Manager – South Florida

Operations

• Provides operational and analytical support for territory leadership.
• Conducts market research, analyzes data, and provides actionable insights.
• Develops recommendations to improve sales productivity.
• Coordinates product rollouts and sales initiatives.
• Supports leadership on ad-hoc projects.

Field Operations Analyst

Product Manager

• Manages designated product lines within a business unit to ensure they remain competitive and relevant.
• Supports strategy development and execution and manages lifecycle processes to achieve revenue, profit, and growth targets.
• Evaluates financial performance and implements adjustments to optimize product line results.
• Collaborates cross-functionally to deliver competitive, compliant, and customer-focused insurance products.
• Ensures effective product line management and alignment with state product goals.
• Conducts competitor analysis to inform product strategies.
• Evaluates models, rating variables, and market segments to recommend adjustments that improve competitive positioning.
• Analyzes competitor earning reports, market positioning, and countrywide rating curves to support product development and rate strategies.
• Applies research findings to support product initiatives and pricing decisions.
• Coordinates with cross-functional teams to implement product strategies and operating standards that facilitate profitable growth.
• Uses in-depth business knowledge to contribute to strategic planning for rating approaches, rating variables, and performance metrics.
• Optimizes rating structures by analyzing losses, coverage types, and industry trends.
• Performs trend analyses such as retention analysis and new money trends to support product planning and inform decisions.
• Provides data-driven recommendations for adjustments to product design, rules, rates, or underwriting.
• Coordinates cross-functionally to evaluate and execute countrywide non-rate or underwriting actions.
• Manages processes to assess the impact of changes in policy terms and coverage options, analyzes their effectiveness, and recommends adjustments to enhance outcomes.
• Monitors product performance metrics to identify trends, ensure compliance, and evaluate results.
• Prepares reports for stakeholders and maintains systems to monitor financial results, product outcomes, and post-project performance.

Product Manager – Business Insurance

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Recognize opportunities for process improvement and make recommendations to leadership
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries

Customer Care Representative – Specialty Services

Artificial Intelligence

• Leverage modern technology (including AI and Automation) to re-think of how we do business at Farmers
• Influence the Enterprise technology roadmap
• Identify impactful opportunities, test solutions, and scale successful AI initiatives.
• Stay current on AI trends and implement new technologies.
• Define and track metrics to measure the value and ROI of technology initiatives.
• Serve as a trusted advisor to leadership and educate teams on AI's value.
• Manage relationships with key AI vendors.
• Directs teams to implement and maintain technology and tools that support these functions.
• Identifies and implements tools and processes to optimize operations, meet service level agreements, enhance employee and customer experience, and reduce operating expenses.
• Sets, prioritizes, and leads the execution of near- and long-term strategies and goals for the department relating to AI.
• Collaborates with stakeholders across the organization around structure and process to drive work movement and influence efficiencies.
• Owns relationships with enterprise Centers of Excellence to support various initiatives.
• Builds, manages and maintains positive relationships with external vendors and internal key stakeholders to ensure execution of day-to-day operations and strategic initiatives.
• Leads and implements process design.
• Develops long-term, insightful strategies for innovation to support major business initiatives.
• Drives continuous improvement to support department and broader enterprise strategies.
• Manages the implementation and use of technology, tools, and processes that enable service delivery to customers and agents.
• Leads and directs teams to adopt and implement initiatives and priorities.
• Impacts resource allocation and influences decisions for budget exceeding $10M.
• Hires, coaches and develops technical experts and junior management to execute telephony, knowledge management, data and analytics, and/or workforce management projects.
• Takes ownership of performance management, succession planning and employee engagement of teams.
• Performs other duties as assigned.
• Analyzes external research, benchmarks, industry trends, and competitors to evaluate operational effectiveness.
• Educates executive leadership about gaps and creates plans to remediate shortcomings.
• Identifies key metrics and analyzes internal data to assess operational performance.
• Applies broad industry knowledge and awareness to develop and present proposals or business cases for process, system, and efficiency improvements.

Senior Director, Applied AI, Intelligent Automation

Solutions Engineer

• Demonstrates customer needs by interpreting into viable solutions and leads the system design.
• Effectively breaks down features and writes and refines user stories, including clear and accurate acceptance criteria.
• Executes Test-Driven (TDD) and Behavior-Driven Development (BDD) to build in quality.
• Performs broad and detailed impact assessments relating to people, processes, and/or technology to evaluate work.
• Supports implementation activities, troubleshoots user/system environmental issues, and provides training.
• Supports business in building a Lean Business case and breaking epics into features.
• Identifies and raises issues, risks with functional design, and offers alternative solutions.
• Works with the Product Owner to confirm that the code and acceptance tests reflect the desired functionality.
• Codes instructions for computer programs/objects/components in multiple applications; configures packaged software.
• Provides a high level of expertise in the solution design and functionality of business applications.
• Reviews and validates the application technical design of team members to ensure alignment with business needs and best practice architecture principles.
• Responsible for the conceptual design/architecture of business applications, monitors, and mentors lower-level colleagues to ensure accuracy of program logic and efficient use of computer and storage resources.
• Conducts system studies, analyzes existing computerized and manual processes to improve efficiency.
• Researches and develops techniques for automation.
• Documents and implements programs according to installation standards and conventions.
• Analyzes and makes recommendations on the need for system backup, security, restart/recovery, balancing controls, and recommends approaches for meeting such needs.
• Analyzes and documents the requirements and approaches to data conversion and data modeling.
• Quality checks program code, related objects, and documentation.
• Delivers working code each sprint.
• Conducts audits to ensure test planning and execution adhere to standards and guidelines.
• Defines advanced test plans needed to achieve an appropriate level of coverage.
• Contributes to the overall test strategy.
• Develops and documents application quality and testing standards and best practices and measuring techniques.
• Mentors junior team members in test planning and execution tools and techniques.
• Participates in key ceremonies to drive execution, improve flow, and ensure transparency.
• Provides limited guidance to junior team members when needed.
• Plans work via the preparation for and participation in Program Increment (PI) Planning and Sprint Planning, which includes developing and committing to Team PI Objectives and Sprint goals.
• Demonstrate working code to Product and Business Owners and support the Product Owner in the execution of the iteration and PI System Demos.
• Actively participates in the Sprint Retrospectives, Inspect and Adapt, discusses opportunities for improvement, and is responsible for executing improvement stories.
• Participates in Daily Stands-ups.

Solution Engineer – Applied AI

Underwriter

• Define and document complex commercial underwriting rules, appetite, and authority limits for integration into the Guidewire Product Model.
• Lead 'Train-the-Trainer' sessions and provide high-level guidance on how commercial forms, endorsements, and rating logic should behave within the new platform.
• Collaborate with the technical team during Inception and Elaboration phases to map legacy data fields to Guidewire’s data architecture.
• Design 'To-Be' underwriting workflows that leverage Guidewire’s automation capabilities (e.g., straight-through processing for small commercial or automated referrals for middle-market).
• Identify opportunities to eliminate manual workarounds currently present in legacy systems.
• Validate that the Underwriter Desktop UI/UX is intuitive and aligns with the daily needs of the production team.
• Develop and execute User Acceptance Testing (UAT) scripts to ensure system outputs (quotes, policies, and documents) meet technical and regulatory standards.
• Perform 'Side-by-Side' testing to compare legacy system rating outputs against Guidewire results to ensure actuarial precision.
• Review and approve the logic for automated correspondence and policy issuance documents.
• Serve as a champion for the new system, helping field underwriters and agents navigate the transition from legacy processes.

Underwriting SME – Guidewire Implementation

Customer Retention Specialist

• Responsible for engaging with external customers to effectively communicate Farmers value proposition
• Assists customers in making informed decisions regarding appropriate coverage options and deductibles
• Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met
• Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms
• Provides peer support through on-the-job training and knowledge sharing
• Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review
• Receives and responds to inquiries related to insurance matters that require expert support
• Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions
• Quotes, sells, and generates premium
• Analyzes, clarifies and resolves complex policy and account related questions from external customers
• Documents customer interactions and outcomes thoroughly in system

• Designs and develops comprehensive architectures that integrate processes, applications, data, and technology, ensuring alignment with the enterprise architecture vision, strategy, and roadmap.
• Leads the development and implementation of governance frameworks, Centers of Excellence (CoE), and best practices for Power Platform and Copilot Studio utilization across the enterprise.
• Executes Proofs of Concept (POCs) and pilots for Power Platform and AI-driven solutions to demonstrate rapid business outcomes and feasibility.
• Applies critical thinking and performs structured analysis to solve challenging issues related to application modernization, automation, and AI integration.
• Works independently with minimal guidance to architect, design, and oversee the implementation of complex Power Platform and Copilot solutions, assessing their overall performance, scalability, security, and health.
• Responsible for defining and aligning system standards and principles for low-code/no-code development and AI agent deployment.
• May lead projects or project phases related to Power Platform adoption, AI integration, or application modernization initiatives.
• Reviews detailed designs and configurations to ensure alignment with high-level design and architecture principles for the Microsoft 365 ecosystem.
• Collaborates closely with stakeholders, including business leaders, citizen developers, professional developers, and IT professionals, to understand business requirements and translate them into effective and efficient system solutions leveraging Power Platform and Copilot Studio.

Senior Solution Architect – Power Platform, Copilot Studio

• Serve as the primary leader for specific Agile teams throughout the Guidewire launch and deployment process.
• Be fully dedicated to the build, development, rollout, and conversion of legacy policy administration and quoting systems to Guidewire.
• Act as leader and influencer among stakeholders to ensure varying needs are considered and addressed.
• Demonstrate a passion for excellence and technology-driven process improvement.
• Collaborate effectively within a matrixed environment.

Product Owner II/III – Business Insurance

• Lead a team of data scientists dedicated to pricing models within Business Insurance
• Define scope, establish measures of success, and apply a data science vision
• Execute projects independently, managing prescribed and ambiguous timelines with urgency
• Mentor, coach, and train less experienced team members
• Manage multiple phases from ideation to deployment of data science projects
• Apply advanced knowledge in programming, ETL, and modeling methods
• Partner with IT, business, and data management/engineering teams to enhance data infrastructure
• Translate complex technical concepts for non-technical audiences