Farmers Insurance

Customer Care Representative

Farmers Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $24 per hour

Job Level

Junior

About the role

  • Deliver exceptional customer service while proactively seeking solutions
  • Communicate with customers via multiple channels (phone, chats, emails)
  • Evaluate and interpret policy information within prescribed authority limits
  • Document customer interactions and outcomes thoroughly in system
  • Recognize opportunities for process improvement and makes recommendations to leadership

Requirements

  • High School Diploma or equivalent required
  • Minimum of 1-3 years customer service experience
  • Strong technical aptitude: Intermediate computer skills
  • 1 year of experience in call center environment or related field preferred
  • Experience with Microsoft Office suite of tools preferred
Benefits
  • 401(K) Plan
  • Generous PTO
  • Tuition Reimbursement
  • Paid Training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical aptitudecomputer skillscall center experienceMicrosoft Office
Soft Skills
exceptional customer servicecommunicationproblem-solvingprocess improvementrecommendation making
Certifications
High School Diploma