FARFETCH

Analyst

• Own end-to-end workforce demand and capacity planning for key operational functions
• Translate business strategy, operational drivers, and financial targets into robust workforce plans
• Partner closely with Operations and Finance leaders to support budgeting, hiring plans, and investment decisions
• Provide scenario modelling and “what-if” analyses to support tactical and strategic decision-making
• Monitor capacity assumptions, productivity drivers, and workforce risks, proactively identifying mitigation actions
• Ensure planning outputs are clearly communicated, actionable, and aligned across stakeholders
• Maintain, improve, and automate internal workforce planning tools and reporting solutions
• Use SQL and basic Python/R to validate data, optimise workflows, and ensure planning tools remain scalable and reliable
• Collaborate with Data, Forecasting, and Automation teams to continuously improve planning methodologies
• Present workforce insights and recommendations to senior stakeholders (Managers, Heads, Directors)
• Drive continuous improvement of workforce planning processes and governance

Workforce Planning & Forecast Analyst

Performance Marketing

• You will work with senior colleagues, delivering specific ad hoc and project work to support channel strategy.
• Contribute to channel growth targets while managing marketing costs.
• Build technical skills and deepen understanding of FARFETCH’s business priorities.
• Grow and manage affiliate relationships to drive business goals.
• Support the FARFETCH annual promotional calendar with Affiliate and Influencer activities.
• Update reports, analyse campaign performance, and share insights with senior stakeholders.
• Identify performance opportunities and activate new, on-brand partners to drive growth.

Performance Marketing Specialist

QA Engineer

• Advocate for quality within development teams
• Make testing part of the teams' development process
• Interface with Engineering, Product, Design, Infrastructure and Data teams
• Review software requirements and technical specification documentation
• Coach other team engineers on quality and test automation best practices
• Contribute to our Farfetch quality, continuous delivery process and infrastructure.

Financial Planning and Analysis

• Cash Collections and receivables bookings;
• Ensure accurate and updated account statements;
• Ensure that Partners accounts are reconciled to the accuracy of the data;
• Acquire and interpret data, analyze results and provide/improve ongoing Partner finance reports;
• Assure all the deadlines are met regarding the accounting monthly closing;
• Ensure compliance with internal financial and accounting procedures;
• Respond to Partners’ queries in a timely manner.

Finance Operations Specialist

Data Scientist

• Collaboratively design, build, and maintain solutions within our platform using multiple tools applying statistical approaches and machine learning techniques.
• Working closely with our Engineers and Analysts in highly impactful and complex challenges. Design, Build and Expand our data products, taking them to the next level while using state-of-the-art technologies.
• Perform analysis and experiments that allow the team to identify opportunities and follow new implementations contributing directly to the evolution of our data products.

Senior Data Scientist

Business Analyst

• Analyse and manage all Supply Chain key metrics, ensuring deviations are mitigated and acted upon
• Oversee capacity planning for the complete Supply Chain activities, ensuring sufficient capacity is in place at the different Warehouse locations, freelancer teams, as well as internal stakeholders
• Iterate scenarios around capacity planning in order to have the supply chain future ready and prepared for growth spikes and having strategic buffers in place
• Work closely with the Production and Logistics teams to provide continuous strategic guidance and direction on business analysis and analytical ways of working
• Ownership for the coordination and deliverables around the monthly Forecasting exercises as well as for yearly Budgeting exercise for the Supply Chain team
• Conduct analysis to identify areas of opportunity for improvements and efficiencies
• Ability to pull data from numerous databases and develop performance metrics (using Excel, Access, PBI, SQL, AI and/or other data management systems) and to perform ad hoc reporting and analysis
• Liaise closely with Strategic Operations
• Develop business cases to assess the expected impact of potential projects to inform the Strategic Operations project prioritisation process
• Build dynamic models to simulate the impact of operational changes, volume surges, or logistics shifts to support strategic trade-off decisions

Supply Chain Operations Business Analyst

Data Engineer

• Collaboratively design, build, and maintain services within our platform.
• Working closely with our Data Analysts and Software Engineering teams in highly impactful and complex challenges. Design, Build and Expand our data products, taking them to the next level while using state-of-the-art technologies.
• Collaborate with our Data Analysts and Software Engineering teams to deliver efficient data products.
• Design and develop scalable and performance oriented services with a strong emphasis on algorithmic design and scalability.

Senior Data Engineer

Project Manager

• Managing a portfolio of strategic Operations and cross-functional projects.
• Leading key initiatives end-to-end, from prioritisation and business case definition to execution and delivery.
• Identifying opportunities for operational improvements and efficiencies through analysis.
• Developing and improving project frameworks, documentation, and ways of working.
• Tracking performance and impact through KPIs, reporting, and dashboards.
• Working closely with Operations, Supply Chain, and partners to align on strategy and execution.

Project Manager – Strategic Operations

Account Manager

• Improving, supporting, and expanding the online performance and sales of Sourcing Partners worldwide.
• Establishing trusting bonds with Sourcing Partners at every level.
• Collaborating with the larger commercial team and other Farfetch team members worldwide.
• Overseeing the end-to-end onboarding of partners, ensuring a smooth transition and providing guidance on overall processes.
• Monitoring and enhancing partner operational efficiency, delivering performance metrics, insights, and process improvements.
• Identifying and driving growth plans, assessing opportunities for commercial and operational expansion.
• Conducting regular business reviews internally and with partners.

B2B Partnerships Manager, Japan

• As part of the Delivery team within the Operations department, you will play a key role in strengthening our carrier commercial and financial capabilities, supporting cost efficiency analysis and value creation across our delivery network.
• This role sits at the intersection of logistics, finance, and commercial strategy.
• You will work closely with internal stakeholders to ensure full visibility, control, and optimization of carrier-related costs, analyze carrier proposals and support contract negotiations and financial analysis.
• Contribute to building and evolving robust, scalable datasets using BigQuery, advanced Excel/Google Sheets, Python, and automation tools.
• Help transform complex delivery and carrier data into clear, actionable insights with strong business relevance.
• Monitor and analyze carrier costs, billing data, and commercial KPIs, ensuring continuous visibility over cost evolution, savings and financial impacts.
• Be an active contributor in end-to-end operational and continuous improvement initiatives.

Logistics Business Analyst – Carrier Commercials

Customer Support

• Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
• Support partners with speed, quality and service on every communication channel;
• Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues;
• Work closely with internal departments to ensure that top-notch service is delivered to all internal and external customers;
• Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
• Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations;
• Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem

Partner Support Specialist, English Speaker

Backend Engineer

• Work side-by-side with a team of seasoned developers on design and implement new features that directly enhance the customer checkout and payment experience, gaining hands-on mentorship and exposure to industry-standard engineering practices.
• Improve and maintain our existing services, ensuring our code remains clean, efficient, and scalable as we grow.
• Stay up to speed with backend and web technologies, software architecture principles and design patterns.
• Learn about performance, resilience and security.
• Understand the full development lifecycle with an emphasis on software quality processes.
• Work in an Agile environment, focusing on delivery/commitment and continuous improvement.
• Evolve your technical capabilities to the next level while using recent technologies and trends (.NET, Redis, Docker, Kubernetes, Cassandra and Kafka).

Junior Software Engineer – Back End

Brand Manager

• You will be a point of contact for a wide portfolio of Brand Partners through a centralized contact and responsible for managing regular communications with them
• You will maintain outstanding client relationships through communications and reporting, while maintaining a client mindset to provide the best service to our Brands
• You will be monitoring Brand performance from both Operational and Commercial standpoints across a set of KPI’s, at scale, and tackling deviations directly with the Brands
• You will be identifying, understanding and tackling Brand partner challenges, liaising with teams across the business, from support, product catalog, tech, finance and commercial areas, to swiftly address these challenges
• You will engage in hypercare support activities for Brand partners, offering support directly to the partners if needed via training and dedicated calls to address issues and queries
• You will support continuous improvement activities for the Digital Brand management scope, focusing on driving efficiencies for managing a broad range of partners at scale

Interim Operations Brand Specialist

• Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
• Provide information with regards to products/services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

Customer Service Advisor

People Operations

• Partner with senior functional leaders and regional teams to develop and deliver impactful people initiatives aligned with business goals and budgets.
• Shape and execute a forward-thinking People strategy that fosters organisational change, innovation, and continuous improvement.
• Build strong cross-regional relationships with People Partners, fostering a collaborative approach to talent and workforce planning.
• Support a high-performance culture through performance management, coaching, and leadership development.
• Manage complex employee relations cases, mediation and conflict resolution in line with company values and policies.
• Lead workforce planning and organisational design efforts to ensure scalable, effective structures and capabilities.
• Collaborate with Centres of Excellence to implement talent and succession planning strategies, supporting employee development, engagement and high-potential identification.
• Monitor organisational health metrics, proactively addressing issues and opportunities.
• Contribute to the continuous improvement of People policies, processes, and programmes.
• Use data and insights to influence leadership decisions, measure People initiatives’ success, and identify risks and opportunities.
• Partner with Talent Management and other People functions to support talent development initiatives.
• Partner with Reward to uphold our total compensation approach and collaborate on initiatives that enhance fairness, innovation, and competitive packages to attract and retain talent.