FARFETCH

Pricing Analyst

• Contribute to high-impact, long-term and ad-hoc commercial initiatives that improve price competitiveness and profitability
• Work with Brand Partnerships, Business Development, and Account Management teams to provide insights that support partner pricing strategies
• Collaborate with Data Science on enhancing our pricing algorithm and testing new features
• Assist Merchandising in translating pricing insights into product decisions
• Partner with Finance to help validate forecasts and track pricing initiatives against business targets
• Work with Product & Engineering teams to develop features that support partner pricing and improve customer experience
• Support in delivering data-driven insights to inform pricing and commercial strategy
• Help maintain and develop pricing tools, dashboards, and processes (in collaboration with BI)
• Contribute to wider commercial projects as needed

Full-stack Engineer

• We are looking for a Senior Software Engineer who is motivated to build outstanding applications using top-notch technology.
• You will work in a very relaxed environment and be part of a growing team.
• If you love to learn, if you are willing to share knowledge and would love to be part of the building process to reach the top, using the latest technology stack and having fun doing it, this is an opportunity you can't miss.

Senior Engineer

Business Development Rep

• Support in developing short, medium & long term business development strategy for Farfetch North America region.
• Hit the ground running to support current business development workstreams.
• Stay up to date on current industry trends & challenges; pivoting business develop strategy in real time based on business needs.
• Understand the luxury ecommerce industry and the specificities of the US & Canada market, monitor other ecommerce channels outside Farfetch.
• Support commercial team on current partnership expansions & contract renewals.
• Support the design and implementation of ad-hoc commercial agreements to generate additional revenue working closely with other teams across the company.
• Ensure, maintain and facilitate on-going relationships with potential supply partners by working with other departments: Commercial Planning & Pricing, Account Management, Operations.
• Travel, when needed, to pitch Farfetch marketplace to relevant industry businesses. Travel within continental US + Canada.

Business Development Manager

Financial Planning and Analysis

• Financial Analysis & Decision Support: Strategic planning, analysis that develops insights that support decision-making by stakeholders, identify trends and variances and translate complex financial data into clear recommendations.
• Cost Control & Estimation: Monitor and estimate key financial metrics to ensure accurate accruals, strong cost visibility, and effective budget management.
• Forecasting & Budgeting: Prepare annual budgets, monthly and quarterly forecasts, and long-term financial plans for SG&A operations, ensuring alignment with overall company objectives.
• Monitor performance and initiatives: Follow up on SG&A and operational initiatives aimed at cost optimization and efficiency improvements, tracking progress and quantifying results against targets.
• Enhance reporting and communication: Develop and refine dashboards and financial reports (Power BI), translating complex data into clear, actionable insights for senior management.
• Cross-Functional Business Partnering: Collaborate closely with senior leaders and cross-functional teams to align financial priorities, support decision-making, and influence business outcomes.
• Improve processes and tools: Continuously review and enhance financial processes, promote automation, and strengthen modeling accuracy and forecasting reliability.

Senior Finance Business Partner

Product Manager

• Define the long-term product strategy and vision for our Supply Chain platform, ensuring clear alignment with the company's growth and profitability goals.
• Lead the automation and optimization of critical supply processes (e.g., inbound, processing, quality control), identifying and implementing technological solutions that drive operational efficiency.
• Operate with high autonomy and independence, taking full ownership of the product lifecycle from discovery through launch and iteration.
• Master stakeholder alignment, effectively managing and influencing key partners (Engineering, Operations, Executive Leadership) to ensure clear understanding and support for the product roadmap.
• Define and monitor key performance indicators (KPIs) for operational success (e.g., lead time, processing costs, cycle time) to measure initiative success and pinpoint areas for improvement.
• Foster a culture of proactivity and excellence within the product space, anticipating business needs and staying ahead of trends in the pre-owned luxury market.
• Collaborate closely with Engineering teams to break down the strategic vision into actionable backlogs and ensure the delivery of high-quality technical solutions.

Senior Product Manager

Business Analyst

• Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. This includes investigating authorization rates, decline reasons, and customer drop-off points.
• Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success.
• Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
• Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
• Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
• Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
• Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.

Operations Business Analyst – Consumer Payments

• The Interim Senior Operations Specialist - Business Development is a key figure in the relationships we have with our current and incoming boutiques and brands partners.
• The Business Development team builds and nurtures relationships with luxury boutiques & brands in Fashion, Jewellery & Watches, Kids, Homeware, Eyewear, Vintage selling via the different channels that the Farfetch Platform offers.
• You will be responsible for managing and improving key operational, administrative and contractual processes when contracting with new partners.
• You will also assist the global BD team in managing our contractual relationship with existing ones whilst strengthening our partnerships database and act as the BD representative across multiple cross functional projects all aimed at improving the way we partner with the best boutique and brands in the world.

Interim Senior Operations Specialist – Business Development

Content Marketing Manager

• Lead, manage and coach our creative, fashion and social teams (>10 FTEs), ensuring they’re engaged and motivated to produce creative content and design to the highest standards
• Define and create exceptional editorial and commercial content
• Define editorial content plan and creative vision, working closely with the Merchandising team to identify focus categories
• Work with the Creative team on shoot briefs, overseeing the creative direction and execution of the shoot
• Help develop a talent pool of creatives for FARFETCH to work with
• Drive creative and brand vision into our marketing channels
• Directly oversee all social channels
• Work closely with marketing channel owners (CRM, Display, Affiliates, PPC) to define and execute on content/asset requirements and develop exceptional design's
• Liaise with product teams on products and projects, ensuring art direction is supported and aligned
• Manage a $mm creative budget, ensuring cost efficiency and optimisation at all times

Head of Editorial Content – Creative

SEO Marketing

• Lead the global ASO strategy across App Store and Google Play, with a strong focus on testing and experimentation.
• Lead web-to-app initiatives that sit at the intersection of SEO and ASO, optimising for seamless user journeys.
• Build sustainable, shareable reporting frameworks and communicate actionable insights and innovation back to the business.
• Design and run AB tests on metadata, creative assets, and localization strategies to improve conversion and visibility.
• Collaborate with Creative and Localisation teams to deliver compelling, localised app store assets.
• Manage ASO tools and vendor relationships (e.g., AppTweak), ensuring optimisation efforts are measurable and impactful.
• Support technical SEO projects across FARFETCH’s global eCommerce platform, ensuring scalability and impact.
• Assist with experiments to validate the impact of technical changes on organic traffic, indexation, and user experience.
• Contribute to site audits, log file analysis, and provide recommendations to improve crawlability, performance, and rankings.
• Collaborate with Engineering and Product teams to prioritise and implement SEO fixes and improvements.
• Partner with Analytics teams to measure test results, build dashboards, and share insights with stakeholders.
• Stay ahead of evolving SEO trends, including AI-search and Google updates, and share opportunities with the business.

Interim Senior SEO, ASO Specialist

Customer Support

• Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
• Be the face of Farfetch Platform Solutions to customers and partners
• Provide product and service information and advisory
• Take ownership of case resolution following company processes and guidelines
• Manage demanding customers professionally with emotional intelligence
• Advocate for customers' needs and collaborate with internal teams
• Manage personal development and support team members
• Contribute to a positive work environment and align with company values

Customer Service Advisor – FPS, English Speaker

• Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
• Be the face of Farfetch Platform Solutions to customers and partners
• Provide information and advisory regarding products, services and related inquiries
• Take ownership of case resolution, finding the best solutions according to company processes and guidelines
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
• Advocate for customers' needs and work with internal teams, identifying and boosting localization initiatives
• Manage personal development and support others to maximize team potential
• Actively contribute to a great work environment and align with Farfetch and partners' values in the team

Customer Service Advisor, English Speaker

• Be the Subject Matter Expert on Order Allocation & Profitability data and performance metrics.
• Monitor order allocation strategies at regional, local, and partner levels, identifying inefficiencies and opportunities for improvement.
• Develop and refine models to assess the financial impact of allocation decisions on order profitability.
• Collaborate with commercial and finance teams to enhance visibility into profitability drivers.
• Work closely with tech to optimize allocation logic and integrate new intelligence into our systems.
• Utilize BI and analytics tools to track key performance indicators, produce insightful reports, and develop predictive analytics for allocation and profitability.
• Track and analyze key performance indicators (KPIs) to assess Partner Operations and operational performance. Generate detailed reports and dashboards that provide clear insights into business trends, challenges, and opportunities.
• Conduct in-depth data analysis on large and complex datasets to identify trends and uncover growth opportunities. Provide actionable recommendations backed by data to improve partner performance and experience.
• Identify and diagnose inefficiencies or bottlenecks within Partner Operations and other operational processes by leveraging data-driven insights. Develop structured problem-solving approaches to address these challenges, implementing solutions that enhance efficiency and effectiveness. Present findings in a clear and actionable manner, driving continuous improvement initiatives and strategic decision-making.
• Develop and implement automation solutions to enhance efficiency, reduce manual work, and improve overall effectiveness. Identify areas for improvement in existing workflows and propose innovative solutions.
• Work closely with internal teams, including product, operations, and analytics, to align goals and implement strategies that support operational excellence and Partner Operations. Engage with senior stakeholders, presenting findings and negotiating win-win solutions with a focus on ROI.

Business Operations Analyst

• Own the roadmap to implement a product strategy, ensuring alignment with business goals
• Assist in defining and tracking key metrics to measure product performance and business impact
• Create and maintain product roadmaps and documentation
• Collaborate with Engineering, Data Science, Analytics, and business teams to deliver reliable data products
• Contribute to data quality checks, validation, and reporting
• Translate business needs into actionable data initiatives and insights
• Learn and apply product management best practices and contribute to a product-led culture

Data Product Manager

Product Designer

• Report to the design manager and work within a multidisciplinary team
• Collaborate with product managers, engineers, and others to define problem space and customer outcomes
• Support execution and development of strategy based on team insights and goals
• Plan and run workshops to align business and customer goals and share outcomes
• Define hierarchy of user needs and ensure coherent, effective, brand-consistent experiences
• Understand area technology constraints and inform product decisions accordingly
• Produce clear handoffs and design specifications for engineering teams
• Apply interaction design at task and flow level and contribute to consistent customer experience
• Work with team to improve product through release and beyond and ensure stakeholder confidence in solutions

Junior Product Designer

• Online Customer support via several channels including phone, email, and social media;
• Support of sales by being aware of current trends, styles, and availability of products;
• Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
• Being front line voice and ears of Farfetch.

Operations

• Deeply understand catalogue processes and systems to identify inefficiencies, bottlenecks, and gaps
• Use data-driven insights to diagnose issues and develop structured, practical solutions that enhance catalogue efficiency and completeness
• Collaborate with internal stakeholders across Commercial, Product, Integrations, Operations, and Analytics to align on priorities and execute improvements
• Manage stakeholders to ensure accountability and follow-through on key actions
• Clearly communicate findings and recommendations to both technical and non-technical audiences
• Support continuous improvement initiatives and contribute to strategic decision-making that strengthens our catalogue growth

B2B Operations Optimization

Risk

• Oversee the coordination of the Annual Statutory accounts' approval process for Group subsidiary companies
• Be responsible for preparing board and shareholder resolutions for Group subsidiary transactions
• Be responsible for managing the preparation and approval of powers of attorney across multiple jurisdictions
• Be responsible for managing the review, collation of information, and accurate and timely response to Know Your Customer (KYC) requests received from various third parties
• Provide assistance with administrative queries arising on material projects (M&A, Restructuring, Corporate Rationalisations, Tax and Treasury activities)
• Provide support with the creation and delivery of workflows, guides, templates and other materials for stakeholders to build knowledge and enable self-help
• Provide support to designated teams and act as the main touchpoint for all queries and questions with the aim of becoming a trusted advisor to the relevant parts of the business
• Undertake ad hoc research into governance-related regulations
• Be responsible for arranging the notarisation and legalisation of documents when required

Interim Governance Associate

• Ensure the highest levels of customer service are delivered to consumers and partners via every communication channel
• Respond to customer inquiries via several channels (Chat, Email and Telephone)
• Provide information regarding products, services and other related inquiries
• Serve as the face of Farfetch to customers and partners
• Report to the Customer Service Supervisor and collaborate with the Customer Service team
• Work in a fast-paced fashion marketing environment and gain hands-on customer service experience

Customer Service Advisor

Account Manager

• Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
• Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and identify growth opportunities
• Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
• Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
• Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities; review daily/weekly/monthly boutique performance and Farfetch profitability
• Conduct regular business reviews internally and with boutiques
• Work with Business Development and Partner Implementation to onboard new boutiques or location expansions, ensuring boutique is online with the right stock quality/quantity in a short time frame
• Ensure excellent service and follow up is given to both partners and final customers, working closely with Partner Service, Production, and Operations to drive all service KPIs and ensure business needs are met

• Improve, support and expand the online performance and sales of wholesale boutique partners worldwide
• Establish trusting bonds with boutiques and collaborate with the wider commercial team globally to meet business objectives
• Manage small and medium business boutiques via strategic planning, outbounds and turning knowledge into focused actions
• Engage and maintain boutique participation in the partnership and generate profitable results
• Review monthly boutique performance and Farfetch profitability and conduct regular business reviews internally and with boutiques
• Onboard new boutiques commercially and supervise operational setup and implementation through Partner Services to ensure correct stock quality/quantity and timely onboarding
• Ensure excellent service and follow-up for partners and final customers, working closely with Partner Services and other teams to drive service KPIs

Project Manager

• Own the roadmap for Purchase & Partner Integrations, driving initiatives that improve both customer conversion and partner efficiency.
• Collaborate with engineering, design, and analytics to define and deliver scalable solutions that balance customer experience, business goals, and technical feasibility.
• Partner with stakeholders across the organization to capture, prioritize, and translate customer and partner needs into impactful product initiatives.
• Lead improvements to the purchase journey (checkout, payments, order, post-purchase) with a strong focus on trust, clarity, and conversion.
• Build and evolve platform capabilities that simplify integrations with partners, from APIs to fintech solutions, enabling faster onboarding and richer assortments.
• Define success metrics, monitor product performance, and use data-driven insights and experiments to inform decisions and continuously iterate.
• Drive go-to-market planning and execution, ensuring internal alignment and creating the right conditions for adoption and impact.
• Stay ahead of trends in fintech, marketplaces, and platform products, incorporating innovation into the product vision.
• Report to the Head of Product and collaborate across teams to shape purchase and partner selling experiences.

Project Manager, Purchase and Partner Integrations

Brand Manager

• Source products through the global Fashion Concierge network in response to ‘pull’ requests received from Farfetch Private Client Stylists, ensuring that all enquiries are handled within our agreed SLAs;
• Support direct to client offers by engaging our network to proactively offer stock through our ‘Discovery’ tool and D2C edits;
• Build and grow professional relationships to build commissioned partnerships with luxury brands and multi-brand retailers. Analyse results to drive growth in your portfolio of core luxury brands;
• Drive internal and external customer engagement with the Fashion Concierge app;
• Support our Private Client Stylists by curating edits of immediately available products to share with their clients;
• Using the relevant systems analysing key data and KPI metrics to understand trade trends & results. Feedback findings & results to the wider Fashion Concierge team and other key stakeholders;
• Contribute to medium- and long-term planning through participation in focus groups, team meetings and other ad-hoc projects as required;
• Work with Private Client Stylists & Managers to identify sales opportunities for key clients, or groups of clients;
• Produce edits and lookbooks to support core brand sales and high value category sales.

Brand Specialist

• Manage communication with stakeholders to guarantee strategic agreement, coordinate product evolution, and manage expectations
• Play a crucial role during the lifecycle of product development - pre-impact analysis, deployment, and post-deployment activities - by identifying problems that arise, outlining options, and recommending solutions, while managing the creation and maintenance of the Flex Roadmaps for your products within the Pricing area
• Build products that balance competitiveness and profitability; be aware of the company strategy in order to guarantee its successful implementation.
• Rely on data-driven techniques to present and secure approval from senior management and/or other stakeholders. Champion the needs of our teams and partners throughout the development process, ensure that what is delivered meets the original goals;
• Work with the engineering team during the product life cycle where you will be capable of managing and launching work items. In parallel, create a network with key contacts outside your own area of expertise;
• Promote a positive working environment through proper listening, speaking, and creating empathy with people beyond the boundaries of their working group and you’ll be an ambassador of our values.
• Use compelling arguments to convey conclusions and ideas. Understand others' context or underlying needs, motivations, emotions, or concerns and adjust your communication as appropriate to ensure maximum impact and effectiveness.

Product Manager, Pricing

Accountant

• Guide required process and policy modifications for prompt, worldwide execution of standards
• Responsible for accounting of a subsidiary of the group
• Prepare and record accounting entries
• Support month-end and year-end close processes
• Perform balance sheet reconciliations with analytical view
• Prepare and complete monthly and annual tax obligations
• Support execution of the company's financial statements
• Prepare and participate in external audit requests
• Ensure that controls are carried out
• Drive process optimization
• Report to the Accounting Manager and collaborate with the finance team to achieve monthly closing goals

Pricing Analyst

Senior Engineer

Business Development Manager

Senior Finance Business Partner

Senior Product Manager

Operations Business Analyst – Consumer Payments

Interim Senior Operations Specialist – Business Development

Head of Editorial Content – Creative

Interim Senior SEO, ASO Specialist

Customer Service Advisor – FPS, English Speaker

Customer Service Advisor, English Speaker

Business Operations Analyst

Data Product Manager

Junior Product Designer

Customer Service Advisor, English Speaker

B2B Operations Optimization

Interim Governance Associate

Customer Service Advisor

Account Manager

Account Manager

Project Manager, Purchase and Partner Integrations

Brand Specialist

Product Manager, Pricing

Senior Accountant