FARFETCH

Data Analyst

• Drive Insights: Translate complex data into actionable business insights, communicating them effectively to senior leadership through clear reports and presentations.
• Optimize Campaigns: Collaborate with the commercial team to design and execute promotional campaigns to drive incremental ROI.
• Test & Learn: Design and implement A/B and multivariate tests to measure the incrementality of various promotions and customer touchpoints.
• Build & Automate: Design, build, and automate reports and dashboards using industry best practices to support core business functions.
• Identify Opportunities: Spot new loyalty, retention, and commercial opportunities based on exploratory data analysis, industry trends, and the competitive landscape.
• Measure Success: Establish KPIs and apply analytical modeling techniques to measure incrementality for key strategic initiatives.

Junior Data Analyst – CRM

Financial Planning and Analysis

• Perform Business & Functional Analysis in close collaboration with FARFETCH business & tech teams
• Address business challenges across FARFETCH, covering areas such as Accounting, Tax, Treasury, AP, AR, Procurement, and Finance in general
• Design processes and requirements for the improvement of FARFETCH’s Platform
• Lead solution design and initiatives, structuring business requirements, engaging with vendors, and ensuring proper business assessment of possible alternatives
• Design and implement processes and/or ways of working with key stakeholders
• Implement report solutions**Promote best practices across Technology Teams for Business Engagement, by establishing Business Analysis Processes and Templates, and supporting Portfolio and Roadmap definition
• Represent teams and their users, as required, during the design and delivery of projects that require system configuration.
• Support the implementation, training, go-live and post go-live activities
• Liaise with 3rd party providers on more complex projects
• Report initiative status to senior management within Tech and Business stakeholders.

Finance Application Specialist

Customer Support

• As a Customer Service Advisor, you will be responsible for delivering exceptional support to existing and potential customers via phone and email.
• You will ensure a high level of consumer service in pre- and post-sales cases, coordinating with related departments to find the best solution for each request.
• Your mission will be to transform the customer experience through smart solutions, teamwork, and excellent communication.

Customer Service Advisor – Portuguese Speaker

System Administrator

• Optimize Service Continuity: ensure service level and uptime for infrastructure components, including upgrades for corporate applications (SAP, Sailpoint). Optimize VM and Cloud resource usage to requirements, enabling Azure Virtual Desktops (AVD), and ensuring proper backups.
• Enable a Simple and Self-Service Experience: empower users by implementing simple, documented, and self-service workflows to use their desktops, allowing them to fulfill their mission in the organization. Use device management tools such as JAMF and Intune, administer and support key productivity platforms, including Google Workspace and Slack.
• Automate Workflows and Integrations: use administrative and systems automation tools, such as PowerShell, Azure Automation to integrate applications and automated workflows.
• Incident Response: Serve as a top contributor in resolving issues and incidents, quickly mitigating high-impact events.
• Strategic Alignment: drive simplification and standardization, aligned with company and group policies on security and compliance.

Corporate IT Systems Administrator

Platform Engineer

• Design, develop, implement, and manage cloud-native infrastructure and tooling that empowers our development teams.
• Contribute to building self-service capabilities, abstracting complex infrastructure layers, and promoting engineering autonomy.
• Operate and maintain a wide range of infrastructure components, including Linux and Kubernetes-based systems, using automated processes and pipelines.
• Contribute to our culture of continuous improvement by identifying opportunities for increased scalability, cost efficiency, and reliability.
• Collaborate closely with other engineering teams to understand their needs and provide solutions that accelerate their productivity.

• Develop and maintain financial models, budgets, and forecasts to support quarterly, annual, and long-term strategic planning, and perform variance analysis, identifying and investigating deviations from plans, and proposing corrective actions
• Conduct in-depth analysis, modelling, and forecasting to support strategic decision-making processes
• Prepare and present comprehensive financial reports, dashboards, and presentations to senior leadership and cross-functional teams
• Act as a trusted advisor, partnering with cross-functional teams to understand their business objectives and provide financial guidance - Identify opportunities for cost optimization, process improvements, and revenue growth initiatives
• Collaborate with the relevant teams, including accounting to ensure data integrity and alignment with financial reporting standards
• Identify and implement process improvements and participate in existing reporting enhancements with the mindset of continuous improvement

Finance Analyst

Frontend Engineer

• Develop global-scale solutions for Farfetch.com, contributing directly to our core React-based architecture.
• Take responsibility for the end-to-end delivery of personalized user experiences, from initial discovery with Product and Design to deployment.
• Work within a cross-functional team while engaging with the wider Front-end community to share knowledge and solve complex technical challenges.
• Contribute to and evolve our open-source packages and design system to ensure sustainability across all consumer products.
• Master modern web performance optimization, GraphQL integration, and advanced testing strategies in a rapidly evolving environment.

Software Engineer – Front End

• Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
• Provide information and best advisory with regards to products and services and other related inquiries;
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines;
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
• Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
• Managing your own development and supporting others to maximize team potential;
• Actively contribute to a great work environment and the alignment with Farfetch and strategic partners' values in the team.

Customer Service Advisor, Italian Speaker

Customer Success Manager

• Directly manage and develop the Partner Success Associate and Partner Success Operations Specialist; set priorities, provide coaching, and conduct regular performance check-ins to grow the team’s capabilities.
• Operate as a player-coach—balance hands-on account management with team leadership, stepping in on escalations and modeling best practices for the group.
• Provide guidance and mentorship to junior account managers on partner engagement tactics, issue resolution, and relationship development to elevate the overall quality of service across all accounts.
• Champion the Dropship Partner Success framework, processes, and best practices that cultivate a partner-centric and high-performing program.
• Develop and maintain the tools, dashboards, and reporting systems to track core partner success KPIs and health metrics as defined by the Partner Success & Business Development Manager, identifying areas for efficiencies and systems to leverage to reach group goals.
• Develop and implement a robust partner service program, including a cadence of services, benefits, and touchpoints for existing partners to drive engagement and satisfaction.
• Own the overall retention and growth strategy for the partner success group; set account-level targets and guide the team on tactics to achieve them.
• Manage your own base of dropship partner accounts; serve as the primary point of contact for all account-related matters, striving to enhance each relationship through value-added services that drive retention, growth, and loyalty.
• Seek, maintain, and update knowledge on each partner’s status, seasonal and future plans to assess full online potential and further growth opportunities.
• Plan markdowns with partners and ensure adherence to promotional activities.
• Conduct regular business reviews internally and externally with partners.
• Ensure partners are online with the right stock quality and quantity in a timely manner.
• Ensure excellent service and follow-up is given to partners, working with Tech, Production, Finance, and Operations to improve all service KPIs and ensure our needs are met.
• Oversee the team’s coordination of catalog production flow, order management, and supplier communications to ensure consistency and alignment with program standards.
• Champion partner engagement by developing relationships with partner decision-makers and managing partner health at every stage of the lifecycle.
• Manage partner adoption and training of best practices to improve efficiency.
• Constructively challenge partners to improve their operational processes; develop tailored success plans maximizing partner performance.
• Anticipate business risks based on existing data and historical behaviors and implement corrective measures.
• Collaborate with key stakeholders across the organization to improve and elevate the experience for suppliers and partners.

Partner Success Manager – Dropship

Marketing

• Support the Marketing Analytics team in analyzing campaign, customer, and performance data to uncover actionable insights.
• Write SQL queries and use analytical tools to extract, clean, and interpret large datasets.
• Build and maintain dashboards, reports, and visualizations that help teams monitor key business and marketing metrics.
• Assist in evaluating experiments, campaigns, and growth initiatives to understand performance and identify improvement opportunities.
• Collaborate with cross-functional teams including marketing, product, and data stakeholders to support decision-making.
• Present findings in a clear and structured way, helping transform data into practical recommendations.
• Learn from experienced analysts and contribute to a culture of experimentation, curiosity, and continuous improvement.

Marketing Analytics Internship

Brand Manager

• Play a key role in driving the success of Brand Partners
• Manage regular communications with a broad portfolio of Brand Partners
• Maintain exceptional client relationships through clear communication and regular reporting
• Monitor brand performance from both operational and commercial perspectives
• Identify and resolve challenges faced by Brand Partners
• Provide hypercare support for Brand Partners during critical launch or issue periods
• Support continuous improvement initiatives for Digital Brand management

Operations Brand Specialist

Accountant

• Prepare and record accounting entries
• Support month-end, quarter-end and year-end close processes
• Prepare balance sheet reconciliations
• Help organize the external audit requests
• Guarantee that controls are carried out, recorded and functioning promptly
• P&L invoices classification and analysis
• Answer to ad hoc requests

Project Manager

• Lead and coordinate cross-functional privacy initiatives, aligning teams and ensuring smooth execution from planning to delivery
• Partner with stakeholders across Legal, Security, Product, and Business teams to bring initiatives to life
• Own multiple projects simultaneously, balancing priorities while proactively identifying and mitigating risks
• Help design and implement a scalable, forward-thinking data privacy framework
• Maintain and evolve records of processing activities across the group, working closely with business owners
• Support and guide teams through Data Protection Impact Assessments (DPIAs), collaborating with Legal, Security, and the Data Protection Officer (DPO)
• Ensure Privacy Policies and related frameworks stay up to date through structured review cycles
• Define and track KPIs to measure the success and maturity of the privacy program
• Build dashboards and reports with the DPO to provide clear visibility on initiatives and risks
• Communicate progress, insights, and outcomes to stakeholders and senior leadership in a clear and compelling way
• Support the management of Data Subject Rights Requests (DSRRs)
• Leverage privacy tools (e.g., OneTrust or similar platforms) to streamline processes and improve efficiency
• Manage and oversee the Brightflag legal operations platform system, including handling legal financial operations, reviewing and processing invoices, ensuring billing accuracy, and supporting cost control and reporting for the legal department.

Associate Project Manager – Privacy

• Directly manage core dropship accounts, serving as the primary point of contact for all account-related matters. Strive to enhance relationships through value-added services to drive retention, growth, and loyalty.
• Achieve account-specific supply targets and related KPIs.
• Coordinate catalog production flow for the Dropship business with cross-functional partners, ensuring all approved products have a scheduled production timeline.
• Create and send personalized communications to suppliers informing them of product insights, active promotional programming, and key supply opportunities.
• Partner with the Business Development Manager to improve and elevate the experience for new suppliers and partners.
• Work closely with Supply leadership on individual monthly, quarterly, and annual planning activities, tracking results against forecasts, and identifying new business opportunities to help suppliers sell more with Stadium Goods.
• Maintain up-to-date knowledge on each partner's status and future buying plans to assess full online potential and further growth opportunities.
• Ensure excellent service and follow-up is given to partners, working with Operations, Catalog, and Ecommerce teams to improve all service KPIs and meet customer expectations.
• Drive partner engagement by developing relationships with partner decision-makers and managing partner health throughout the lifecycle.
• Manage partner adoption and training of best practices to improve efficiency.
• Work quickly and diligently to resolve any issues for each dropship supplier.
• Attend events as required to aid business development and act as a Stadium Goods brand ambassador.

Junior Data Analyst – CRM

Finance Application Specialist

Customer Service Advisor – Portuguese Speaker

Corporate IT Systems Administrator

Platform Engineer

Finance Analyst

Software Engineer – Front End

Customer Service Advisor, Italian Speaker

Customer Service Advisor, Italian Speaker

Partner Success Manager – Dropship

Marketing Analytics Internship

Operations Brand Specialist

Accountant

Associate Project Manager – Privacy

Partner Success Associate, Dropship