Operations

• Oversee customer success teams to drive loyalty and value realization
• Develop strategies impacting multiple functions like product and sales
• Identify opportunities for improvement in customer success practices
• Negotiate crucial matters with internal and external executives
• Collaborate with the executive leadership team for cohesive progress

Senior Director – Success Operations and Strategy

Customer Success Manager

• Oversee, lead, develop, and guide experienced customer success professionals
• Establish operational objectives, policies, and procedures regarding the customer success function
• Implement policies and select methods, tools, techniques, and evaluation criteria for obtaining results
• Drive strategy and success of larger projects that contribute to multiple areas of the organization
• Establish and maintain relationships with key customers and stakeholders

Senior Manager, Customer Success Ops

DevOps Engineer

• Develop and deploy AI agents, apps, and automation solutions that improve operational workflows.
• Design, test, and refine prompts and agent behaviors to ensure reliable and high-quality outputs from generative AI systems.
• Work closely with the AI Data Engineer to translate identified use cases into practical AI-enabled solutions.
• Collaborate with Digital (IT) to ensure solutions align with enterprise governance, security, and architecture standards.
• Build and deploy solutions using agentic AI models such as Microsoft Copilot, Google Gemini, and other enterprise AI platforms.
• Operationalize AI-powered automation solutions across business functions including Services, Customer Success, Sales, and Operations.
• Measure solution performance, troubleshoot issues, and continuously improve agent interactions and automation workflows.
• Support rapid pilot development and execution sprints to validate use cases and demonstrate value.
• Document best practices and help scale successful AI solutions across teams.
• Partner with business stakeholders to iterate on solutions and drive adoption through enablement and feedback loops.
• Assist with Security and privacy reviews as needed.

AI Deployment Engineer

Threat Intelligence Specialist

• Partner with Sales and Cross-Functional Teams
• Serve as a trusted, approachable partner to Sales Operations, Finance, IT, and Sales Leadership
• Run working sessions, demos, and user feedback loops with sales users to shape AI products that actually get adopted
• Build and maintain conversational AI agents that answer sales, pipeline, bookings, discounting, and territory questions
• Develop agent components using modern agent frameworks such as the Agent Development Kit (ADK)
• Ensure quality, governance, and adoption of the AI solutions
• Collaborate with IT and Security teams to support security reviews, threat modeling inputs, and production deployment of AI applications

AI Sales Intelligence Analyst

Director

• Lead and develop a high-performing Regional Demand Center team across North America
• Own the North America RDC operating model, ensuring efficient and scalable campaign execution
• Oversee end-to-end campaign execution across channels (digital, paid media, webinars, etc)
• Align RDC output to Sales priorities including territory and segment plans
• Define and track key performance metrics including pipeline generated and influenced
• Partner closely with Global Demand Generation, Field Marketing, Product Marketing, Marketing Operations, Sales and BDR leadership

Director, Regional Demand Center – North America

Data Engineer

• Implement automated data quality checks, validation rules, and anomaly detection at each stage of the data pipeline to prevent corrupt, incomplete, or biased data from reaching AI models
• Define and enforce data quality SLAs (e.g., completeness, timeliness, consistency, accuracy thresholds)
• Build monitoring and alerting systems to detect pipeline failures, data drift, and schema changes that could degrade AI model performance
• Conduct root cause analysis on data quality incidents and implement preventative controls
• Implement and maintain end-to-end data pipelines, including processes for structured, semi-structured, unstructured datasets
• Work with AI Deployment Engineers to optimize data pipelines for AI model training and data stores for AI model retention
• Ensure data availability and reliability across operational AI systems
• Implement data retention, data lineage, and other data governance standards across various data pipelines and products
• Collaborate with both technical and non-technical teams for seamless data integration with automation tools
• Implement both batch and real-time/streaming data pipelines to support diverse AI and/or automation use cases

AI Data Engineer

Solutions Engineer

• Analyze and interpret results from AI Runtime Security POCs, including red-team campaigns, prompt/response scans, and inference-layer inspections.
• Diagnose false positives and false negatives, explaining root causes in clear, customer-friendly language.
• Help define acceptable risk thresholds and success criteria for enterprise AI security deployments.
• Partner with customers to refine prompts, policies, scanner descriptions, and evaluation strategies.
• Act as the escalation point for complex AI behavior questions during evaluations and pilots.
• Support customer workshops focused on AI testing methodology, evaluation frameworks, and AI risk interpretation.
• Translate model behavior and statistical outcomes into business-relevant narratives (risk, compliance, trust, readiness).
• Assist in shaping POC readouts, executive summaries, and customer-facing reports.
• Serve as the bridge between Solutions Engineering, Product, and Data Science when interpreting scanner performance and model behavior.
• Help define internal best practices for: FP/FN analysis, Evaluation datasets, Prompt and policy tuning, Scanner validation strategies.
• Create internal guidance, playbooks, and examples to raise the overall AI literacy of the SE team.
• Provide feedback to Product and Engineering based on real-world customer testing patterns.

Solutions Engineer – AI & Data Science Specialist

IT Support

• Define and drive the architecture strategy across our GTM, Finance, HR, Legal, Procurement, Customer Experience, and Corporate IT platforms.
• Set the standards, integration patterns, and technology direction that determine how our enterprise systems scale, interoperate, and stay compliant.
• Be the architect leadership turns to before a major platform decision gets made.

Enterprise Architect

Marketing

• Execute regional field marketing plans aligned to quarterly revenue goals, sales priorities, and target account strategies, based on established direction.
• Plan and deliver integrated field programs including trade shows, roadshows, executive roundtables, user groups, webinars, and targeted account-based initiatives.
• Manage end-to-end execution of assigned programs, including planning, logistics, promotion, on-site execution, and post-event follow-up.
• Partner closely with regional Sales teams (AEs and SDRs) to support territory planning, account engagement, and pipeline acceleration.
• Translate core brand and product messaging into regionally relevant campaigns and event experiences, in collaboration with digital, content, and product marketing teams.
• Track and report on program performance, including registrations, attendance, and pipeline contribution.
• Apply performance insights to improve execution quality and inform future program optimization.
• Manage program budgets and external vendors for assigned initiatives, ensuring accurate forecasting, spend tracking, and reconciliation.
• Travel approximately 15–30% for on-site event execution and customer engagement.

Field Marketing Manager

• Lead the development and execution of regional field marketing strategy aligned to quarterly and annual revenue goals, sales priorities, and target account coverage.
• Act as a senior marketing partner to regional and segment ‑ aligned Sales leadership, influencing territory planning, account engagement strategies, and pipeline acceleration initiatives.
• Design and deliver integrated field programs including executive roundtables, trade shows, roadshows, user groups, webinars, and account ‑ based initiatives.
• Own end ‑ to ‑ end program strategy and execution, including planning, budgeting, vendor strategy, promotion, on ‑ site execution, and post ‑ program optimization.
• Shape and activate account ‑ centric marketing approaches that support complex enterprise and strategic account motions.
• Translate core brand and product strategy into compelling regional campaigns and executive experiences, influencing messaging direction and campaign design.
• Lead cross ‑ functional alignment across digital, content, product marketing, and sales teams to ensure cohesive execution and consistent customer experiences.
• Define success metrics and deliver executive ‑ level reporting on program performance, pipeline contribution, ROI, and marketing effectiveness.
• Use data and insights to guide investment decisions, prioritize initiatives, and evolve regional field marketing strategy.
• Own regional marketing budgets with accountability for forecasting, optimization, and reconciliation; manage and negotiate vendor relationships.
• Travel approximately 20 –30% to support executive ‑ level events, customer engagement, and strategic initiatives.

Senior Field Marketing Manager

• Design and lead the rhythm of the business across enterprise-wide technology operations.
• Identify and prioritize strategic programs to improve delivery, efficiencies and risks across the CTOO Office.
• Act as a key advisor and support for the CTOO in decision-making, managing priorities and portfolios to ensure alignment of strategic objectives.
• Create and deliver external communication strategies in partnership with CMO office.
• Internal communications execution to ensure the entire organization is aligned, rowing together, and amplifying the culture of F5.
• Prepare briefings, reports, and presentations for leadership meetings.
• Serve as the liaison between the CTOO and other business units.
• Ensure clear communication and alignment across departments, fostering collaboration and coordination on company-wide initiatives.
• Partner with teams to manage resistance and promote engagement during times of change.
• Prepare briefings, reports, and presentations for meetings at all levels up to and including the Board of Directors.
• Create and distribute updates on strategic initiatives and ensure the timely flow of information.
• Prepare agendas and materials for leadership meetings, ensure alignment of priorities, and follow up on action items.
• Attend meetings on behalf of the CTOO when required.

Head of Strategy – Operations

Account Manager

• Driving F5 revenue, partner-initiated pipeline growth, and expanding overall market share in the North Central region.
• Ensuring strategic alignment between F5 and its partners through collaborative business planning, training, sales enablement, and demand generation marketing initiatives.
• Lead targeted sales plays to promote F5’s cloud application delivery and security solutions through strategic partners.
• Deliver tailored F5 sales training to partner sellers, emphasizing relevant use cases and customer outcomes.
• Support joint initiatives with F5 Technology Alliance Partners to bring integrated solutions to market.
• Elevate F5’s brand within the partner ecosystem.
• Develop and execute strategic business plans with focus partners, including mutual objectives, quantified goals, go-to-market strategies, ROI and success metrics.
• Conduct quarterly business reviews (QBRs) and update plans accordingly.
• Lead weekly cadence calls with partners to monitor pipeline and revenue targets, marketing activities, training and certification progress, sales collaboration and account mapping.
• Ensure alignment between F5 and partner sales/business leaders.
• Organize QBRs and executive briefings with focus partners.
• Foster relationships with partner leadership via F5’s Partner Advisory Council and Technical Advisory Board.
• Align partner sellers with F5 Account Managers.
• Collaborate on marketing calls, activities, and events, including pre- and post-event planning.
• Manage quarter-end processes for partner deal commitments.
• Utilize sales tools (SFDC, MEDDIC, Tableau, TechTarget) to analyze pipeline and trends.
• Oversee partner contracts to ensure compliance with F5 agreements and obligations.

Senior Channel Account Manager

• Working alongside the Business Development Managers, the Business Development Solutions Architect (BDSA) is responsible for the technical development of our technology alliance partnerships.
• The BDSA will assist in the recruitment and development of partners through new solution development, product demonstrations, technical presentations, and on-site product installation, training, and support.
• Drive the technical component of the F5 alliance partnerships, including working with technologies from a range of application partners.
• Work directly with the partner to develop innovative solutions using the F5 solution set & advanced F5 technologies.
• Take a lead role in working directly with Partner on solution development and assist with their lab installation and configuration of F5 products.
• Serve as a technical expert and evangelist for F5 products.
• Provide subject matter expertise regarding partner applications and integrated solutions to Sales, Product Management, Support and Technology Center.
• Assist BDM’s in qualifying prospective partnership opportunities, and conducting product demonstrations and technical presentations remotely or at partner locations/F5 facilities.
• Collaborate with Sales and product management.

Solution Architect, Business Development

• Partner with Sales and Cross-Functional Teams
• Run working sessions, demos, and user feedback loops with sales users to shape AI products that actually get adopted
• Build and maintain conversational AI agents that answer sales, pipeline, bookings, discounting, and territory questions
• Contribute to evaluation of agent quality, routing accuracy, and response faithfulness
• Ensure security reviews, threat modeling inputs, and production deployment of AI applications

Events

• lead end-to-end development of assigned keynotes and main-stage segments, from initial concept through final delivery
• manage content creation, including scripts, presentations, and supporting elements
• lead the development of all supporting keynote elements, including videos, demos, visual design, and stage moments
• serve as the primary point of contact for assigned keynote programs, driving alignment across stakeholders and workstreams
• partner with executive speakers to prepare for on-stage delivery, including messaging refinement and rehearsal support

Senior Director – Success Operations and Strategy

Senior Manager, Customer Success Ops

AI Deployment Engineer

AI Sales Intelligence Analyst

Director, Regional Demand Center – North America

AI Data Engineer

Solutions Engineer – AI & Data Science Specialist

Enterprise Architect

Field Marketing Manager

Senior Field Marketing Manager

Head of Strategy – Operations

Senior Channel Account Manager

Solution Architect, Business Development

AI Sales Intelligence Analyst

Event Content Producer