Customer Success Manager

• Oversee the seamless coordination of briefing schedules, room setups, and logistical details.
• Manage and continuously refine CEC facilities, ensuring they meet and exceed industry benchmarks.
• Lead construction and renovation projects, enhancing the CEC’s design, functionality, and global footprint.
• Support and execute executive events and meetings for external and internal events as required.
• Work with the CEC team and F5 leadership to define and execute the short- and long-term strategic vision for the global CEC program.
• Proactively identify improvement opportunities and integrate industry best practices to drive transformational results.
• Manage the CEC budget, ensuring fiscal responsibility while advocating for necessary investments.

Senior Customer Engagement Manager

Solutions Engineer

• Conduct detailed product presentations and demonstrations for customers.
• Prepare technical proposals and configurations aligned to customer requirements.
• Partner with sales teams to understand customer needs and provide technical support throughout the sales cycle.
• Provide basic troubleshooting assistance and escalate complex issues to senior engineers as needed.
• Stay current on industry trends, competitor offerings, and emerging technologies.

Solutions Engineer II

Technical Account Manager

• Onboard new enterprise customers onto F5 Distributed Cloud Bot Defense and Shape
• Tune and optimize bot policies and WAF rulesets
• Investigate traffic anomalies and detection gaps
• Be the primary escalation point for critical incidents
• Build and maintain strategic account plans
• Identify and scope expansion opportunities
• Mentor TAMs and contribute to internal knowledge systems

Senior Technical Account Manager

Account Manager

• Work in a fast-paced environment across multiple regions in Latin America.
• Deliver the highest level of sales and customer service to our clients by identifying their digital business gaps, and opportunities; using data to understand where they are in their customer journey to provide right experience at the right time
• Manage and enforcement meetings scheduled by BDR and engage with customers to introduce them to F5's products, application solutions and services to generate opportunities
• Building relationships and developing opportunities with focus channel partners by effectively communicating and F5 solutions. Including: prospecting; account planning and lead generation with channel partners
• Assume full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles initial contact through the procurement process and ensure SalesForce is utilized appropriately and on a regular basis
• Use phone, video conferencing, digital whiteboards, and webcasts to develop and deliver sales presentations close sales in a professional and effective manner
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations that targeted
• Understand the business needs of the organizations; develop application of products and and effectively sell F5’s technical value-added solutions to meet those needs. This includes: and developing lists of potential customers; identifying and qualifying business opportunities; digital ecosystems to keep customers informed to meet their needs; and following-up on sales leads
• Collaborate with field sales team to assess resources needed to close sales
• Partner with field sales team to assess resources needed to close sales and meet customer expectations
• Meet or exceed revenue goals
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned

Senior Territory Account Manager, Santiago

Sales

• Directs the activities of the account management functional area
• Leads account management team(s) and solves business challenges of the customers
• Effectively cascades functional strategy and contributes to the development of organizational policies
• Use methodologies like MEDDPICC for reviewing opportunities and territories and guide the team
• Work on long, medium and short-term strategies and tactics to ensure above market growth
• Mentor the sales team and extended teams across various roles

Regional Sales Head – South India, Sri Lanka

Account Executive

• Primary point-of-contact for account/(s) and maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship
• Sell the organization’s products or services to and maintains relationships with existing national named accounts
• Responsible for rapidly growing and retaining named accounts
• Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats
• Prepare formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision-making processes and overcomes objectives to closure, and closes sales in a professional and effective manner
• Responsible for significant key partner relationship management and development
• Facilitate executive-level relationships between the customer, F5 and its partners including; facilitating communication on strategic and tactical issues and maintaining continuity
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations that effect target markets
• Understand organization’s business needs, develop application of products and services and communicate how F5’s solutions will address those needs
• Determine market strategies and goals for each product and service; understanding the strategies, goals and objectives of named accounts
• Assume a leadership role in coordinating territory strategy and tactics for sales support team (inside sales, systems engineering, channel manager)
• Assume full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process and ensure Salesforce is utilized appropriately and maintained on a regular basis
• Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis
• Develop strategy for sustained management and success of business and coordinates resources to ensure goals are met
• Partner with internal and external teams and channels to develop creative technical solutions to improve F5´s footprint and Customer dependent in account.

Senior Account Executive – BFSI

• Primary point-of-contact for major account/(s) regardless of account’s geographic location.
• Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship
• Sells the organization’s products or services to and maintains relationships with existing national named accounts.
• Responsible for expanding and retaining named accounts while ensuring ongoing customer service.
• Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats
• Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision making processes and overcomes objectives to closure, and closes sales in a professional and effective manner
• Responsible for significant key partner relationship management and development.
• Facilitate executive-level relationships between the customer, F5 and its partners including; facilitating communication on strategic and tactical issues and maintaining continuity
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations that effect target markets
• Must understand organization’s business needs, develop application of products and services and communicate how F5’s technical value added solutions will address those needs
• Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals
• Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis
• Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis
• Partner with internal and external teams and channels to develop innovative technical solutions to maximize F5´s footprint and Customer dependent in account
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Perform other related duties as assigned

Senior Account Executive – BFSI, Enterprise Accounts

Senior Account Executive – BFSI, Large Enterprise

• Serve as the subject matter expert for F5 Inc. solutions, including BIG-IP (LTM, GTM, APM, AWAF), NGINX, and F5 Distributed Cloud Services.
• Design and architect comprehensive application delivery and security solutions that meet client requirements for performance, scalability, security, and high availability, with consideration for AI workloads and containerized environments, potentially leveraging F5 Distributed Cloud.
• Lead technical discussions with clients to understand their business needs, technical constraints, and articulate the value proposition of F5 Inc. solutions, including F5 Distributed Cloud, in the context of their overall IT landscape, including AI initiatives.
• Develop detailed solution designs, including diagrams, specifications, and implementation plans, potentially incorporating F5 (including Distributed Cloud) in support of AI Factories, RAG implementations, and AI Gateways.
• Provide technical guidance and support to sales teams during the pre-sales process, including presentations, demonstrations, and proposal development, highlighting how F5 Inc. solutions, including F5 Distributed Cloud, can enhance the delivery and security of AI-powered applications.
• Collaborate with engineering teams during the implementation and deployment phases, ensuring adherence to the defined architecture.
• Stay up to date with the latest F5 Inc. product updates, industry trends, and best practices, including developments in AI infrastructure, cloud-native technologies, and F5 Distributed Cloud.
• Contribute to the development of internal knowledge base, methodologies, and best practices related to F5 Inc. solutions (including Distributed Cloud) in modern application architectures.
• Troubleshoot complex technical issues related to F5 deployments, potentially within Kubernetes environments, those supporting AI workloads, or utilizing F5 Distributed Cloud.
• Potentially mentor and guide junior team members.
• Contribute to thought leadership activities such as white papers, blog posts, presentations, and participation in industry forums, potentially including Mainstage Keynotes.
• Collaborate with Product Management and Engineering teams to provide field feedback and support the introduction of new F5 products and features to the market.
• Lead and track Proof of Concepts (PoCs) with customers, ensuring successful technical validation and alignment with business requirements.

Solution Architect

Director

• Lead and manage global Service Desk and Onsite Support teams
• Lead a world-class Executive Support capability
• Oversee end-to-end lifecycle management of end-user hardware and software
• Establish and govern globally consistent service levels, operating rhythms, and performance reporting
• Drive high first-call resolution rates and foster a robust self-service knowledge base
• Lead the transformation of support through AI, automation, and simplified workflows
• Build and mentor a diverse, high-performing global team
• Collaborate closely with GWS and Facilities teams
• Manage global hardware vendors and contracts
• Partner with senior leadership to align End User Services strategy with business priorities

Director – End User Services

Data Analyst

• Lead analysis and redesign of business processes and data flows to enable enterprise-wide data connectivity and insight generation, leveraging modern data quality tools, frameworks, and techniques
• Identify, prioritize, and drive initiatives that transition manual data handling to automated, intelligence-driven, and scalable solutions
• Translate complex, ambiguous business problems into strategic data requirements and solution frameworks that support reporting and dashboards, predictive analytics, and AI/ML initiatives
• Lead the design and evolution of data governance and metadata strategies, emphasizing automation, usability, and long-term sustainability
• Partner with engineering, architecture, and data teams to shape and influence the design of scalable data pipelines, models, and platform capabilities
• Contribute to and influence the development of enterprise data products, ensuring alignment with business strategy and analytics needs

Principal AI/Business Intelligence Data Analyst

Product Manager

• Define and execute the product vision and roadmap for data products
• Lead development of the enterprise data marketplace
• Establish data quality and trust standards
• Shape AI strategy for data products
• Own product strategy for insights solutions
• Serve as primary product advocate and educate stakeholders

Principal Product Manager, Enterprise Data

• Analyze business processes and data flows to enable end-to-end data connectivity and insight generation
• Identify and implement opportunities to transition from manual data handling to automated, intelligence-driven workflows
• Contribute to building AI-ready data foundations by ensuring data is structured, governed, and accessible
• Translate business problems into data requirements that support reporting and dashboards, predictive analytics, AI/ML initiatives
• Partner with engineering and architecture teams to design and deliver scalable data pipelines, models, and solutions

Business & AI Data Analyst III

Security Engineer

• Work with a team of security engineers to deliver on organizational related to threat modeling, DevSecOps pipelines, and penetration testing activities.
• Implement DevSecOps practices, enabling seamless integration of security into CI/CD pipelines and infrastructure-as-code strategies.
• Build and implement new security controls, processes and tools.
• Identify organizational risks to confidentiality, integrity, and availability, and determine appropriate mitigations.
• Leverage native Azure, GCP, and AWS cloud services to automate and improve existing security and control activities.
• Develop or implement open-source/third-party tools to assist in detection, prevention, and analysis of security threats.
• Perform technical security assessments against product and enterprise cloud hosted, virtual, and on-premise systems including static and dynamic analysis, and threat modeling.
• Review and test changes to services, applications, and networks for potential security impacts.
• Configure industry standard security testing/scanning tools (code scanning, posture management).

Security Engineer III

• F5製品戦略や価値提案を伝える
• 技術的専門知識を提供する
• 営業と共に意思決定者を特定し、営業プロセスを推進
• お客様向けのハンズオンや検証支援を行い、強固な関係性を構築
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• 社内の技術者や営業、その他のチームと協力し、専門知識を活用する