ezCater

Manager

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication.
• Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust.
• Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies.
• Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions &amp; communication strategies across both B2C and B2B ecosystems.
• Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality &amp; safety.
• Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves.
• Represent and socialize internally the important role marketplace Trust will have in AI-visioning and understanding current consumer sentiment as to product and company attributes that instill Trust as AI adoption grows.
• Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features.
• Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands.
• Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed.
• Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.

Trust & Safety Manager

People Operations

• Serve as a trusted advisor to front-line and mid-level leadership on performance management, employee relations, policy interpretation, and employee engagement
• Partner with managers to improve engagement, retention, and morale
• Manage and resolve employee relations/performance matters
• Facilitate core people processes and programs
• Monitor people metrics and stay interview themes
• Participate in cross-functional HR projects and initiatives

Associate People Business Partner

• Hire and develop Strategic Account Executives as they improve their skills, processes, and tools to effectively present, close, and ultimately earn the trust of our Education Customers to grow adoption of ezCater features.
• Lead your team to drive performance through developing and managing account growth plans with Corporate Customers in tandem with internal teams to improve business input metrics across new users added, targeting and meeting with key Decision Makers and Influencers, as well as key pipeline management and hygiene to ultimately drive total account GMV.
• Drive the successful acquisition of a target set of Strategic Education Accounts, as well as drive incremental expansion in existing Strategic Education Accounts.
• Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.
• Streamline and/or eliminate excess processes, hold partner teams accountable for improvement, reduce dependencies and eliminate problems that stifle innovation or cause customer dissatisfaction.
• Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities.
• Other duties and responsibilities as assigned.

Manager, Strategic Accounts – Education

• Hire and develop Strategic Account Executives as they improve their skills, processes, and tools to effectively present, close, and ultimately earn the trust of our Corporate Customers to grow adoption of ezCater features.
• Lead your team to drive performance through developing and managing account growth plans with Corporate Customers in tandem with internal teams to improve business input metrics across new users added, targeting and meeting with key Decision Makers and Influencers, as well as key pipeline management and hygiene to ultimately drive total account GMV.
• Drive the successful acquisition of a target set of Strategic Corporate Accounts, as well as drive incremental expansion in existing Strategic Corporate Accounts.
• Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.
• Streamline and/or eliminate excess processes, hold partner teams accountable for improvement, reduce dependencies and eliminate problems that stifle innovation or cause customer dissatisfaction.
• Representing ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities.
• Other duties and responsibilities as assigned.

Manager, Strategic Accounts

Product Designer

• Shape product outcomes across Delivery & Fulfillment.
• Define and refine problem spaces with Product and Ops partners, framing work around clear customer, partner, and business outcomes (e.g., on-time/in-full rates, contact rate, driver success) rather than a backlog of requests.
• Lead discovery that’s grounded in the field by partnering with Ops, Support, and Research to understand the realities of delivery and fulfillment: shadow team members, review tickets and calls, synthesize qualitative and quantitative data, and use those inputs to shape roadmaps and design decisions.
• Design for multiple users and surfaces at once by creating experiences that work across customer-facing surfaces, partner tools, internal tooling, and driver flows. Ensure handoffs between these users and tools feel intentional, not accidental.
• Raise the bar on interaction, systems, and visual design by using Figma to craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so delivery and fulfillment experiences feel consistent, scalable, and accessible.
• Use data and experimentation to guide iteration to collaborate with Analytics and Product to define metrics, design experiments, and interpret results. Use data and research to decide when to iterate, when to pivot, and when to invest in foundational UX improvements.
• Facilitate alignment across disciplines and pods to run workshops, critique sessions, and working sessions that help pods frame problems, explore divergent options, and converge on impactful solutions. Bring Delivery & Fulfillment partners along with clear storytelling and artifacts.
• Champion inclusive, accessible experiences to ensure our tools and flows work well for diverse customers, catering partners, drivers, and internal teammates, across devices, environments, and constraints.
• Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases.

Senior Product Designer, Delivery & Fulfillment

Growth Marketing

• Oversees the commercial performance of Meal Programs and the operating model to scale it (sales motion, onboarding, utilization, reliability SLAs, and unit economics)
• Orchestrates embedded Product/Engineering/Design capacity within the Native Apps and platform teams
• Owns the go-to-market strategy and positioning for Meal Programs (employer-subsidized and employee-funded), including value prop, targeting, pricing/packaging, competitive differentiation, market expansion roadmap, and implementation model, in partnership with Marketing and Sales
• Collaborates with Operations, Implementation, and Enterprise Support to ensure optimal supplier growth and customer outcomes
• Runs an experiment portfolio (across activation, utilization, subsidies, communications) and collaborates with key customers and partners to determine product/GTM priorities
• In addition to Meal Programs, drives identification and execution of new growth vectors in collaboration with the Brand and Customer Research, Partnerships and Demand Sales teams
• Owns evaluation and piloting of new categories and alternative service models, including a meal card option for Meal Programs, food trucks, full service catering, etc

Growth Director, Meal Programs – Emerging Opportunities

Financial Planning and Analysis

• Take a lead role in designing and building services and features that will drive the transformation of our finance tech stack, in collaboration with Staff Engineers and Product.
• Act like an ezCater owner and a software craftsperson, striking a balance of quality and speed while delivering customer impacting features.
• Mentor developing engineers and contribute to engineering excellence across the organization.
• Be part of an on-call rotation that we work to make as uneventful as possible
• Have fun building meaningful software with awesome people.

Senior Software Engineer, Finance Technology

Platform Engineer

• Design and evolve ezCater’s cloud and runtime platform, including Kubernetes (EKS) and supporting infrastructure
• Own platform primitives and services that standardize how teams deploy, operate, and observe systems in production
• Ensure engineering teams can deploy and operate services with minimal friction and high confidence
• Drive reliability, scalability, performance, and operational excellence across platform-managed services
• Establish architectural standards and best practices for service runtime, networking, configuration, and deployment
• Partner with new platform engineers to ensure infrastructure enables — rather than constrains — platform capabilities
• Build observability foundations using OpenTelemetry and tools such as Datadog, Sumo Logic, or similar
• Lead through technical execution and influence
• Mentor engineers across the organization on cloud-native and operational best practices
• Raise the bar for platform reliability, clarity, and long-term maintainability

Staff Software Engineer, Platform Infrastructure

Full-stack Engineer

• Design and implement platform services and APIs that support multiple product experiences
• Own end-to-end features and capabilities, from design through production and iteration
• Collaborate with product managers, designers, and other engineers for technical design
• Make meaningful improvements to code quality, reliability, and developer experience within the New Platform
• Mentor and provide technical support for less experienced engineers on the team
• Build Go-based backend services and microservices that model platform capabilities
• Create well-designed APIs and contracts that are easy for other teams to consume and extend
• Build instrumentation, logging, and metrics to ensure systems are observable and operable in production
• Automate tests, safe rollout mechanisms, and incremental delivery pipelines that reduce risk
• Operate with a strong sense of ownership for systems in production

Senior Software Engineer, New Platform

• Lead end-to-end development of dynamic dashboards including but not limited to headcount/workforce planning, attrition, performance, recruiting, DEI, compensation and engagement to help enable a self-service experience for immediate team stakeholders and cross-functional leaders.
• Help launch a series of dynamic dashboards for C-level executives along with business leaders throughout the organization.
• Deliver data literacy training focused on data storytelling, dashboard interpretation, and action planning.
• Run discovery sessions with our People leadership team and cross-functional business leaders to help translate business questions into actionable reports. Use data to address business questions and help identify historical trends while providing clear recommendations.
• Play a key role in building our capabilities to deliver predictive analyses across the business, helping leaders proactively identify future needs and opportunities, and the recommended actions to get there.
• Partner with key members of the People Operations team to surface operational gaps & data quality issues.
• In collaboration with our Sr HRIS Specialist, identify integration opportunities and work with data engineering/analytics teams to shape data models, joins, and extracts that support robust, multi-source reporting (HRIS, ATS, survey tools, compensation systems, learning systems, etc.).
• In partnership with our Sr HRIS Specialist, you will own the creation of people related reports related to workforce planning.
• Help create and maintain documentation of key metrics, definitions and any relevant reporting processes and/or procedures to bring awareness and ensure consistency across dashboards.
• Uphold data privacy, governance, and security best practices and handle sensitive employee data with care.
• Manage stakeholder expectations, timelines and change management, and communicate complex analytical concepts to technical & non-technical audiences.
• Continuously improve tooling & processes by automating repetitive workflows, streamlining reporting, and implementing feedback from users.
• Partner with Data Technology team to integrate platform data into structured data marts.

Lead People Analyst

• Bring your knowledge of distributed systems to build highly-scalable, fault-tolerant systems in a hybrid monolithic/microservices architecture
• Partner with our data technology organization to enable detailed insight into our orders, unlocking future roadmap opportunities across the org
• Work cross-functionally with product managers and business stakeholders to understand the complex processes that drive order fulfillment
• Make an impact working on projects that will drive growth, profitability, and customer satisfaction across ezCater
• Continuously look for opportunities to improve system performance and reliability (we believe speed itself is a feature)
• Partner with fulfillment and customer care teams to improve the experience for customers, catering partners, delivery drivers, and customer support agents
• Have fun building meaningful software with awesome people.

Senior Software Engineer, Orders Core Services

• Drive innovative and creative approaches that can move the needle on our key growth initiatives (acquisition, activation, retention, expansion) alongside product, analytics, research, content, marketing, and engineering counterparts.
• Partner with product, engineering, business partners, and research partners to establish a clear vision and strategy for your area that looks beyond a single experiment and considers the full customer journey and opportunity space.
• Explore and refine concepts, then narrow to the best design solution by weighing data, customer insight, technical feasibility, and scope with your team.
• Translate growth opportunities into cohesive user journeys across onboarding, activation, in-product education, engagement, and lifecycle touchpoints.
• Work in Figma to deliver elegant solutions by crafting user flows, user journeys, wireframes, high-fidelity mockups, and prototypes.
• Collaborate with product managers, data analysts, and researchers to develop hypotheses, design experiments (A/B tests and multi-variate tests), and iterate based on qualitative and quantitative learnings. You are comfortable exploring dashboards and experiment results yourself to uncover insights and tell clear stories with data.
• Contribute directly to moving business metrics, using data to inform and validate your design decisions while balancing long-term product quality.
• Raise the bar for the quality of design at ezCater through your design craft, facilitation, and workshop skills; help your team frame problems, explore divergent solutions, and converge on impactful outcomes.
• Contribute to and advocate for our design system, ensuring experiences are consistent, scalable, and accessible across the product.
• Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases.

Senior Product Designer, Product Growth

• Own the design vision for partner experiences in Supply: Define and communicate a compelling design vision for the Supply domain in partnership with Product, Engineering, and Operations leaders, ensuring our partner tools and workflows feel cohesive and connected across surfaces and squads.
• Shape strategy, roadmaps, and outcomes: Collaborate with PM and Eng leads to shape roadmaps and goals for your teams, grounding decisions in partner needs, business objectives, and clear success metrics. Ensure team roadmaps are user‑centered, research‑informed, and consider the broader ecosystem of Supply and Marketplace experiences.
• Lead and grow a high‑performing Supply design team: Manage, mentor, and coach a group of product designers working across multiple Supply product areas. Actively support their career development through clear goals, regular feedback, and thoughtful growth opportunities.
• Drive excellence in craft and quality across products: Set and uphold a high bar for UX and visual quality across the partner experience, reviewing work, providing clear direction, and ensuring consistency with ezCater’s design system and design principles. Take responsibility for overall design quality across the Supply surfaces your team supports.
• Champion discovery, research, and data‑informed decisions: Partner with UX Research and Analytics to deeply understand catering partner workflows and needs, and to shape problem spaces and opportunities across Supply. Ensure your teams define clear hypotheses, measure outcomes, and use both qualitative and quantitative data to inform design decisions.
• Balance speed, quality, and impact: Help your teams apply ezCater’s design process effectively, from exploration and concepting through to iteration and delivery, choosing the right level of fidelity and rigor for the problem at hand. Guide trade‑offs that balance partner experience quality, technical constraints, and business impact.
• Strengthen cross‑functional collaboration: Build strong, trusting relationships with Product, Engineering, Ops, and other partners. Facilitate effective working sessions, design reviews, and cross‑squad alignment so that Supply initiatives move forward with clarity and shared ownership.
• Elevate communication and influence: Communicate complex problems and design directions in ways that are clear and compelling for different audiences, from squad‑level partners to Supply and Product leadership. Use storytelling to connect design decisions to partner needs, operational realities, and business outcomes.
• Own team health, culture, and ways of working: Create and maintain a healthy, inclusive, and collaborative culture on your team, aligned with ezCater’s values. Evolve design rituals (crits, reviews, share‑outs, retros) that help your designers and cross‑functional partners do their best work.
• Lead recruiting and hiring for your area: Partner with Design leadership and Recruiting to identify talent needs, shape role definitions, and run effective hiring processes for product designers in the Supply domain. Participate in interviews, calibrations, and decision‑making to ensure we continue to build a diverse, high‑bar design team.

Senior Design Manager, Supply

• Design, build, and maintain backend services and workflows that support ezCater’s fulfillment and post-order experiences, with guidance from senior engineers and technical leads.
• Collaborate with Product, Design, Customer Service, and Operations partners to help translate real-world fulfillment problems into well-scoped, practical technical solutions.
• Contribute to improving system reliability, performance, and observability across critical fulfillment paths by implementing fixes, enhancements, and incremental improvements.
• Deliver high-quality code by following established engineering standards, balancing quality and speed while learning when and how to iterate safely.
• Participate in design reviews, code reviews, and team discussions to grow technical judgment and contribute to shared engineering outcomes.
• Work within existing architectures and APIs while learning how different systems across ezCater interact to support fulfillment workflows.
• Continuously develop your technical skills and domain understanding in a collaborative, feedback-driven environment.

Software Engineer, Fulfillment

• Take a lead role in designing, building, and evolving backend services and workflows that power ezCater’s fulfillment and post‑order experiences.
• Collaborate with Product and Operations partners to translate complex, real‑world fulfillment problems into pragmatic, scalable technical solutions.
• Improve system reliability, performance, and observability across critical fulfillment paths, with a strong focus on customer and operational impact.
• Strike a thoughtful balance between quality, speed, and iteration while delivering on company‑level priorities.
• Mentor developing engineers and contribute to engineering excellence through design reviews, code reviews, and technical leadership.
• Work effectively across team boundaries to influence shared systems, APIs, and architectural direction.
• Have fun building meaningful software with awesome people.