ezCater

Full-stack Engineer

• Own the Search Engine architecture: technology direction (Vespa-based), document schema, query serving, and operational model
• Own and build the Indexing Pipeline: Temporal-orchestrated workflows that ingest, validate, transform, and write data into the search engine and availability store
• Own Availability: zone-based delivery filtering, schedule matching, and the data model that powers it- extracted from the legacy monolith and re-implemented.
• Own the Two-Stage Filtering Architecture: zone-based availability filtering followed by Vespa filtering and ranking
• Drive search relevance and ranking strategy across ordering contexts and customer types, in collaboration with product and data
• Define clear, well-versioned APIs and contracts for how search and availability are consumed across all channels
• Manage migration sequencing and risk across the phased rollout (Typeahead, Availability, Core Search)
• Build a measurement and experimentation foundation supporting full-funnel evaluation, from CTR through order fulfillment
• Lead through collaborative design: white-boarding, technical discussions, and aligning teams around clear architectural decisions
• Partner with Platform Engineering on shared service patterns, Temporal, observability, secrets, and CI/CD
• Partner with product, data, and downstream consumers on relevance, ranking signals, and API contracts
• Act as a technical multiplier through design reviews, code reviews, architectural guidance, and mentorship

Staff Software Engineer, Search Platform

Product Manager

• Drive the vision and develop a roadmap for the restaurant partner platform
• Expand reporting capabilities and provide insights to restaurant partners
• Tell a compelling story using research and data to evangelize the roadmap
• Build deep empathy for ezCater users and become their biggest champion
• Lead product initiatives with cross-functional teams
• Continuously identify areas for innovation and implement strategies
• Create and monitor ongoing metrics that measure success
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software

Principal Product Manager, Supplier Platform

Onboarding Specialist

• Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.
• Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.
• Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.
• Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.
• Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.
• Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.
• Identify, test, and support the implementation of process improvements in our team tools.
• Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.

Technical Program Manager

• Drive each workstream through milestone planning, baseline, and replan cycles; ensure capability milestones, dependencies, and target dates are clearly documented and current.
• Manage the critical path and surface schedule risk early; partner with workstream tech leads to negotiate trade-offs when a milestone slips.
• Maintain the Work Breakdown Structure (WBS) from workstream → capability → milestone, and keep the program schedule and goals-to-milestones mapping in sync.
• Identify and track cross-workstream dependencies (e.g., User/Identity ↔ Payments on user-payment-method association; MDM ↔ User/Identity on user authority; Golden Path ↔ every downstream workstream on the cookie-cutter service template).
• Drive stub/contract-first patterns so workstreams can move in parallel rather than serially; escalate to the Core Team when a dependency becomes a blocker.
• Run the cadence (working sessions, design reviews, integration checkpoints) needed to keep dependencies from slipping.
• Maintain the program-wide view of resourcing across all workstreams — FTE allocations, contractor placements (BairesDev, Slalom, and others), and open roles — and keep the picture current as workstreams ramp.
• Surface resource bottlenecks early: where a workstream is under-resourced for its scope, where a critical hire is gating downstream velocity (e.g., AI DX Lead, Platform SEM, workstream tech leads), and where contractor capacity is outpacing the team’s ability to absorb it.
• Partner with workstream tech leads and the hiring side of the org to coordinate onboarding of new FTEs and contractors — ensuring access, ramp plans, and first assignments are in place so people are productive in weeks, not months.
• Track contractor engagements (start dates, end dates, scope, renewal decisions) and ensure transitions in and out of the program don’t leave knowledge gaps.
• Own the Nova program Heartbeat report (biweekly written status to stakeholders) and the weekly executive roll-up — assemble inputs from workstream leads, draft, and publish.
• Maintain the RAID log (Risks, Assumptions, Issues, Dependencies) and the risk register; ensure risk owners are named, mitigation plans are current, and escalations happen on time.
• Run the Core Team cadence: agendas, decisions, action items, follow-through; make sure decisions are documented and reachable.
• Communicate program status and risks honestly — to workstream leads, the Core Team, and (where appropriate) ELT stakeholders.
• Operate the scope and schedule change control process: classify changes (within-milestone, cross-workstream, program-level), route them to the right decision authority, and document outcomes.
• Maintain the program decision log; ensure architectural and program-level decisions are recorded and accessible.
• Steward the program-management artifacts (schedule, RAID, risk register, communications plan, stakeholder register) so they remain trustworthy operating tools rather than wallpaper.
• Coach new workstream tech leads through milestone planning and the Nova program rhythm; help them produce a credible baselined milestone plan within their first 4-6 weeks.
• Identify and fix friction in the program operating model — meeting overhead, status reporting load, tooling gaps — so workstreams spend their time building, not reporting.
• Facilitate planning and timing of transitions as Nova workstreams move from dedicated (or hybrid) program staffing back into the permanent Pillars and Pods organizational structure — typically once a workstream’s initial services are production-operational and out of intensive build.
• Partner with Pillar leadership to identify the right transition point per workstream, sequence transitions so they don’t collide with Pillar BAU commitments, and confirm receiving Pods are ready (capacity, on-call, ownership clarity).
• Coordinate the handoff itself: service ownership, documentation, on-call rotations, backlog transfer, and any residual Nova-program obligations — so nothing falls between Nova and the receiving Pillar.
• Maintain a forward view of upcoming transitions in the program schedule so they are planned for, not surprises.

Principal Technical Program Manager, Nova Program

Business Analyst

• Analyze sales performance data to identify trends, forecast outcomes, and surface actionable insights for Sales, Finance, and leadership.
• Design, build, and maintain sales dashboards and reports for reps, managers, and executives (e.g., bookings, pipeline, attainment, productivity).
• Own and operationalize account and territory assignments, including rules of engagement and book-of-business changes, ensuring data integrity and fairness across the sales organization.
• Support annual and in-year sales planning, including quotas, territory changes, and goal-setting inputs.
• Partner with FP&A and Analytics to build data models, SQL transformations, and commission-related datasets.
• Collaborate with the CRM administration team (Salesforce, HubSpot) to translate business requirements into data structures, fields, and workflows; monitor and improve data quality.
• Assist in sales forecasting by providing clean data sets, scenario analysis, and clear views of trends vs. targets.
• Monitor key sales KPIs (conversion, pipeline coverage, win rates, productivity, attainment, etc.) and identify opportunities to improve performance and process efficiency.
• Troubleshoot and improve data connectors, ETL logic, and BI assets (e.g., Sigma/Tableau dashboards and underlying models) in partnership with Analytics/Data teams.
• Prepare clear, executive-ready presentations and summaries that translate complex analyses into concise recommendations for senior leadership.
• Build strong cross-functional partnerships with Sales, Finance, Marketing, and other GTM teams to ensure alignment on definitions, reports, and operating rhythms.

Senior Sales Operations Reporting, Insights Analyst

Financial Planning and Analysis

• Take a lead role in designing and building services and features that will drive the transformation of our finance tech stack, in collaboration with Staff Engineers and Product.
• Act like an ezCater owner and a software craftsperson, striking a balance of quality and speed while delivering customer impacting features.
• Mentor developing engineers and contribute to engineering excellence across the organization.
• Be part of an on-call rotation that we work to make as uneventful as possible
• Have fun building meaningful software with awesome people.

Software Engineer, Finance Technology

Product Marketing

• Own pod-level GTM strategy and execution for new features and enhancements across invoicing, billing, payments experience, and expense/procurement integrations.
• Define and evolve positioning and messaging for our admin financial workflows, clearly articulating value to enterprise admins, finance, and procurement stakeholders.
• Competitive intelligence & differentiation: maintain a live view of how critical market competitors handle admin portals, invoicing, expense integrations, and procurement; and translate those insights into clear differentiation, objection handling, and roadmap input for leadership and cross-functional partners.
• Support product-led growth initiatives in partnership with Product and Lifecycle Marketing, including in-product messaging, experiments, and campaigns that drive adoption and expansion.
• Partner with Product and Design to influence roadmap priorities with customer, market, and data-driven insights.
• Enable customer-facing teams (Sales, CS, Support) with playbooks, talk tracks, battlecards, Sales decks, and training to help them position and sell our admin financial workflows confidently.
• Measure and report impact of your launches/campaigns and PLG initiatives, using data to iterate on GTM plans and improve activation, usage, and retention.
• Act as the voice of the customer: analyze customer interviews and research, win/loss analysis, and customer feedback to represent enterprise needs back to Product and GTM stakeholders. Use these insights to influence roadmap priorities and refine messaging and enablement.

Product Marketing Manager, Enterprise Marketing

Communications

• Report to our Director, Communications and Content, within the Marketing team, and work closely with many stakeholders across the business.
• Develop and lead internal comms initiatives that keep us informed and connected during rocketship growth.
• Manage an internal comms editorial calendar, aligning with other business partners and using it to deliver communications relating to ezCater’s business strategy and culture, people priorities, and change communication.
• Figure out what we want and need to say, when to say it, and how to say it across internal channels (company meetings, email, Slack, events, Confluence).
• Create innovative ways to communicate that inform and motivate employees by trying and tracking new channels, content, and media.
• Be completely plugged in to every part of the business, building strong relationships in every department, and always seeking out the most inspiring stories. Share them in a way that best excites and engages the ezCater team across internal channels.

Internal Communications Lead

People Operations

• Develop and maintain a People Compliance roadmap across areas
• Support preparation and submission of federal employment reports
• Monitor federal, state, and local employment laws and regulations
• Build and maintain SOPs and documentation
• Establish and maintain a central repository for people-related policies
• Define and track attestations and acknowledgements
• Ensure core people systems are configured in alignment with policy and compliance requirements
• Partner with HRIS, People Analytics, and IT/Security to define and monitor controls
• Design, execute, and maintain an auditing cadence across people systems
• Serve as a first-line escalation point for People-related compliance issues
• Partner with Legal, Security, and Procurement on due diligence and ongoing monitoring

People Compliance Lead

General Counsel

• Serve as lead product counsel from ideation through launch and lifecycle management.
• Ensure the provision day‑to‑day of high-quality, efficient and solution‑oriented legal advice on product design, UX, data flows, and go‑to‑market strategies across web, mobile, APIs, and partner integrations. This will be executed both as a senior individual contributor and via close supervision of other lawyers on the ezCater in-house team.
• Partner closely with the Assistant General Counsel for Litigation, Compliance & Insurance to identify emerging regulatory considerations or constraints that could impact product development and together to devise creative, business‑aligned options.
• Manage the Company’s position and use of in-product disclosures, terms, UX flows and customer/partner messaging (including for example content featured in help centers, in-product review features or other feedback mechanisms) to manage risk while preserving a high quality user experience.
• Partner closely with the Director and Managing Counsel, Commercial on all terms of use governing product features and use by customers, partners and other third parties of ezCater’s products. And support, as needed, the Commercial team in product descriptions and positioning to support B2B sales.
• Design, develop and rollout to key stakeholders a legal approval process for new and materially changed product features and design elements.
• Help architect, in collaboration with other senior lawyers and the Chief Information Security Officer, data governance policies, standard operating processes including monitoring of compliance with the same, including data security and privacy standards, as well as retention.
• Help lead with other internal legal and non-legal stakeholders the development of the Company’s next generation Privacy Program, including responsibility over Privacy Policy terms, internal guidance to ensure Privacy standards are upheld within existing and new Product features and partnering with the Compliance team to oversee the inhouse team’s ongoing development of Privacy subject matter expertise to support privacy advice across the business (e.g. employee data, B2B deals, third party integrations and data sharing).
• Proactively acquire and maintain up-to-date expertise in the evolving landscape of AI-features in product design, both back-end and customer facing.
• Lead the enhancement and ongoing maintenance of the inhouse team’s knowledge base regarding competitor and comparators’ product features as it pertains to areas of legal risk and compliance.
• Develop and deliver training and enablement for product managers, designers, engineers, and other business partners (e.g. sales leaders) on key product attributes and legal concepts (e.g., consumer protection, marketing and claims, terms structure, regulatory focal areas).
• Support in conjunction with other lawyers on the in-house team, legal review of marketing and communications.
• Support as needed ezCater’s strategic defense of claims in litigation or engagement with regulatory agencies at the local, state and/or federal level.
• Contribute to legal department initiatives to improve process, tooling, templates, and knowledge management, including playbooks and self‑service resources.

VP, Assistant General Counsel – Product

• Define the vision, strategy, and roadmap for ezCater’s Integration Platform with one overriding objective: dramatically compress the time it takes to build, launch, and scale integrations with any third party.
• Design and deliver core platform capabilities—reusable connector framework, integration modeling, event-driven messaging, business-process orchestration, failure handling, reconciliation, credential management, and observability—so that product teams can stand up new integrations in days or weeks instead of months.
• Prioritize the corporate-customer integration surface (procurement, expense management, HRIS/SCIM, SSO, analytics delivery) as the highest-impact acceleration target, directly enabling faster enterprise sales cycles and onboarding.
• Define and build the business-process orchestration layer: a platform capability that composes individual integrations into cross-domain workflows (e.g., corporate customer onboarding that coordinates roster sync, policy setup, procurement connection, and SSO provisioning as a single managed process with visibility into state, progress, and failures at every step).
• Create a commercial-grade developer experience—integration catalog, developer documentation, self-service onboarding, sandbox environments, and API reference—that lets both internal teams and external partners integrate with minimal hand-holding.
• Build an operational UI for integration health monitoring, issue tracking, alerting, and escalation, giving operations teams real-time visibility and reducing mean-time-to-resolution across all active integrations.
• Establish a library of configurable, composable connectors and data-mapping templates that eliminate repetitive engineering work and turn each new integration into a configuration exercise rather than a development project.
• Partner closely with the corporate-customer, supplier, and delivery product teams to understand their integration backlogs and ensure the platform directly unblocks their highest-priority partner requests.
• Drive the migration of existing integrations from ezRails onto Nova, prioritizing based on business impact and using each migration as an opportunity to prove and refine the platform’s acceleration capabilities.
• Own and obsess over time-to-integrate as the platform’s north-star metric, alongside integration reliability, platform adoption, and partner satisfaction.
• Tell a compelling story using research and data to evangelize the roadmap internally and with key partners, making the case that integration velocity is ezCater’s competitive edge.
• Travel to Boston quarterly for planning and business reviews.
• Have fun building impactful platform infrastructure with awesome people.

Senior Product Manager – Integration Platform

Account Executive

• Own the onboarding process for high value emerging brands between 11-75 locations.
• Execute a consultative sales approach to identify caterer pain points that can be solved through our full suite of solutions.
• Drive consistent pipeline growth by strategically managing daily outreach targets across calls and emails, ensuring high-quality prospect engagement. Take ownership of efficiently qualifying and educating prospects to accelerate conversion and maximize performance outcomes.
• Conduct effective sales presentations telling a compelling story, highlighting ezCater’s value proposition, while aligning with the potential CPs needs/wants.
• Initiate continual follow-up while providing engaging content to keep prospects in an active sales process.
• Educate partners on insights and best practices for how to best optimize their catering program.
• Collaborate cross-functionally with our Strategic Accounts, Partner Operations, Marketing, and Menus teams to ensure new partners are supported and set up for success.
• Conduct a high volume of prospecting and outbound outreach to engage decision making contacts at high value brands.
• Own outreach and strategic relationship building at key industry events such as Catering Growth Forum.
• Build relationships with key decision makers and set brands up for success and growth on ezCater.
• Be required to travel up to 25% of the year; this includes Sales Kick Off, Together Weeks, and customer visits/ conferences when applicable.

Senior Account Executive, Emerging Brands

Manager

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication.
• Transform policy into action by developing SOPs, response scripts, and centralized tracking systems for the team.
• Hire, lead, and scale a Trust & Safety team tasked with policy enforcement, dispute support, and network health compliance.
• Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust.
• Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies.
• Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions & communication strategies across both B2C and B2B ecosystems.
• Act as the internal voice for how Trust and Safety will evolve alongside AI adoption, ensuring our vision for AI maintains consumer sentiment and safety.
• Establish clear boundaries and shared standards across Sales, Marketing, Operations, and Product to ensure policy enforcement is consistent and frictionless.
• Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality & safety.
• Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves.
• Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features.
• Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands.
• Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed.
• Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.

Senior Manager, Trust & Safety

Operations

• Serve as a key thought partner to the COO and Operations leadership team, synthesizing findings from across our network of delivery and restaurant partners and customer support into clear recommendations that influence decisions at the Management Team level.
• Own the strategic direction and roadmap for Operations analytics, setting priorities, building team capability, and creating the structure needed to scale the function as the company grows.
• Lead and develop a team of 7 analysts, developing talent, and driving a culture of rigor, curiosity, and continuous improvement.
• Build a data-driven operations culture, moving the org away from averages toward nuanced segmentation that separates signal from noise and surfaces what drives impact.
• Champion a test-and-learn mindset across the ops org, normalizing experimentation, creating psychological safety to fail fast, and building the analytical infrastructure that makes every initiative measurable.
• Own the data foundation for Operations analytics, building reporting-ready models in Snowflake via dbt, establishing KPI cadences and dashboards that create a single version of the truth for operational performance across the business.
• Partner closely with Data Tech, Technology, Product, and Finance to align on data infrastructure, tooling investments, and shared definitions of performance — including instrumentation, data quality, and the integrity of our operational data pipeline.