ezCater

Marketing

• Collaborate closely with senior leaders on exciting business problems, actively shaping the team's strategic direction and focus
• Elevate customer personas and segmentation for personalized marketing, deepening our understanding of target audiences
• Analyze retention and ezRewards Loyalty Program performance, identifying growth opportunities and implementing action plans with cross-functional teams
• Develop insights through in-depth analysis, models, and reports, uncovering new marketing growth opportunities and informing business performance strategies
• Lead the evolution of our Marketing team's experimentation process and documentation, fostering a structured framework for innovation
• Enhance data visualization tools for informed decision-making and empower Marketing teammates
• Utilize data-driven analyses, A/B tests, and statistical models to uncover customer behavior insights and optimize marketing strategies
• Share marketing domain expertise, acting as a thought leader and mentor to peers for collaborative growth

Senior Analyst, Marketing Analytics

Business Analyst

• Analyze sales performance data to identify trends, forecast outcomes, and surface actionable insights for Sales, Finance, and leadership.
• Design, build, and maintain sales dashboards and reports for reps, managers, and executives (e.g., bookings, pipeline, attainment, productivity).
• Own and operationalize account and territory assignments, including rules of engagement and book-of-business changes, ensuring data integrity and fairness across the sales organization.
• Support annual and in-year sales planning, including quotas, territory changes, and goal-setting inputs.
• Partner with FP&A and Analytics to build data models, SQL transformations, and commission-related datasets.
• Collaborate with the CRM administration team (Salesforce, HubSpot) to translate business requirements into data structures, fields, and workflows; monitor and improve data quality.
• Assist in sales forecasting by providing clean data sets, scenario analysis, and clear views of trends vs. targets.
• Monitor key sales KPIs (conversion, pipeline coverage, win rates, productivity, attainment, etc.) and identify opportunities to improve performance and process efficiency.
• Troubleshoot and improve data connectors, ETL logic, and BI assets (e.g., Sigma/Tableau dashboards and underlying models) in partnership with Analytics/Data teams.
• Prepare clear, executive-ready presentations and summaries that translate complex analyses into concise recommendations for senior leadership.
• Build strong cross-functional partnerships with Sales, Finance, Marketing, and other GTM teams to ensure alignment on definitions, reports, and operating rhythms.

Senior Sales Operations Reporting, Insights Analyst

People Operations

• Provide strategic HR partnership, consultation, coaching and support to business leaders in assigned client group in areas including, but not limited to, organizational design, change management, talent planning, and performance management.
• Use data, experience and best practices to develop and facilitate the execution of strategic people plans for assigned departments to support functional people priorities; collaborate with executive leaders to prioritize strategies and recommended solutions with business priorities.
• Take a proactive approach to retention and engagement by conducting stay interviews within the departments you support. Maintain a pulse on employee sentiment to ensure that all employees are having consistent experiences.
• Coach, guide and consult with people leaders on navigating employee matters, manage performance, and driving team effectiveness.
• Understand the unique needs, organizational landscape, strategic goals and language of assigned departments.
• Ensure equitable, thoughtful, and consistent application of people practices, processes, ezCater programs, and guidelines.
• Deliver/facilitate various talent processes and programs (e.g. performance cycles, talent reviews, engagement action planning, etc.).
• Partner with colleagues on the People team on various activities including internal mobility, talent planning, people matters, change implementation, and DEI initiatives, etc.
• Maintain compliance with federal and state employment regulations. Provide insightful interpretation of guidelines, processes, and legal guardrails.
• Lead, support, and contribute to talent management/HR projects and initiatives.

Senior Manager, People Business Partner

Full-stack Engineer

• Join a team that is focused on delighting our customers and partners, executing the organization's mission, and propelling our business forward.
• Build products utilizing Next.js / React, TypeScript, Ruby on Rails, GraphQL and test libraries such as Jest and Chromatic.
• Proactively manage the infrastructure and platform dependencies to ensure the existing application remains robust, secure, and scalable.
• Respond to corporate client and business needs by evolving existing products and identifying high-impact areas for new initiatives.
• Partner with our data technology team to transform complex data models into intuitive, user-facing features that simplify the ordering experience.
• Decompose complex problems into elegant technical designs and collaborate with fellow engineers to implement, test, and validate your team’s output.
• Communicate clearly with your team to maintain mission alignment and provide technical guidance on complex projects.
• Continually improve the user experience by increasing system efficiency based on research, user data, and performance metrics.
• Actively contribute ideas to improve our product, tech stack, and internal development workflows.
• Embrace new challenges in a fast-paced environment and contribute to every stage of the development lifecycle as we scale our services.
• Have fun creating meaningful, sustainable software alongside a talented and supportive team!

Software Engineer, Post Order Experience

Account Executive

• Build and execute strategies with the goal of acquiring net new Meal Program customers and locations, either in new or existing account relationships
• Build a pipeline by identifying new sales opportunities through self-prospecting and working inbound leads to meet sales goals
• Qualify prospects, perform discovery, hold demos, and facilitate negotiations
• Own Relish launches from end to end in both unmanaged and managed accounts
• Deliver accurate weekly reporting on pipeline and rollouts, including account status updates and insights learned during discovery and deployment
• Drive and accelerate spend adoption by advising customers on best practices for using ezCater solutions
• Develop and maintain deep product knowledge with the ability to communicate product features, benefits, and use cases
• Relay market needs and requirements back to internal ezCater teams, including Product, Technical, and Supply teams
• Representing ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities
• Other duties and responsibilities as assigned
• Be required to travel 25% of the year; including Sales Kick Off, Together Weeks, and customer visits when applicable.

Account Executive, Meal Programs

Analyst

• Lead market pricing and benchmarking for new and existing roles by researching trends, analyzing survey data, and maintaining competitive pay structures.
• Own the execution of compensation programs and policies, including documentation, process mapping, and continuous improvement of compensation workflows.
• Independently evaluate job responsibilities and requirements to recommend appropriate compensation levels, in partnership with People Business Partners and hiring managers.
• Manage salary survey participation and results analysis (e.g., Radford), including data validation, submission, and synthesis of insights and recommendations.
• Serve as a primary point of contact for Tier 2 compensation questions, providing guidance to People Business Partners and managers, and escalating only complex or strategic matters.
• Prepare and present compensation reports and insights to People leadership and business leaders, translating data into clear, actionable recommendations.
• Co-lead the annual compensation review process, including planning, data preparation, validation, analysis, and support for leader enablement and employee communication.
• Ensure compliance with compensation laws and regulations, monitoring changes and flagging risks or required updates to programs and practices.
• Support the design and evaluation of incentive and performance-based pay programs, including modeling scenarios and assessing program effectiveness.
• Partner with the Senior Manager of Compensation to build and refine compensation tools, templates, and training materials for leaders and employees.
• Maintain accurate compensation-related data in HRIS (UKG) and compensation tools (e.g., Pequity, Pave or similar platforms), ensuring strong data integrity across all compensation processes.
• Design and execute recurring compensation data audits (e.g., pay ranges, job profiles, geo-differentials, incentive targets), partnering with HRIS and Payroll to resolve discrepancies.
• Support configuration, testing, and continuous improvement of compensation-related workflows in UKG and other systems (e.g., annual review templates, promotion workflows, off-cycle changes).
• Develop and maintain recurring and ad-hoc compensation dashboards and reports for People Business Partners, Finance, and business leaders inside the compensation system.
• Document and refine end-to-end compensation processes (e.g., annual review, promotion, off-cycle requests) to improve efficiency, manager experience, and control environment.
• Assist with the company's equity plans (e.g., stock options), including grant processing, vesting schedule tracking, and exercise/settlement tier 1 support in the equity platform.
• Manage equity-related data integrity and reporting, including reconciliation between the HRIS (UKG) and the equity administration system.
• Partner with Legal, Finance, and external vendors to ensure compliance with all global equity regulations and reporting requirements.
• Serve as a resource for employee inquiries related to stock option grants, vesting, and exercise procedures.

Senior Compensation Analyst

Engineering Manager

• Build, lead, and mentor exceptional teams of software engineers, leading conversations, and cultivating execution and decision-making; all while delighting our customers and propelling our team of engineers to execute on projects.
• Drive the execution of our vision by translating business requirements into technical solutions. Ensuring our products are robust and adhere to the engineering standards while meeting our goals.
• Leverage your technical expertise and communication skills to collaborate with product managers and other engineering teams in the organization to influence our systems and roadmaps.
• Operate with scale and speed determining the ideal development lifecycle and approach for new and existing solutions.
• Build a healthy, supportive and inclusive work environment across the entire team, while having an unrelenting focus on maturing the practice of giving and receiving feedback.
• Educate the team on the meaning of each goal and objective, and ensure each can be measured. When appropriate, re-negotiate success metrics with stakeholders as information emerges to ensure teams are set up for success.
• Have fun building meaningful software with awesome people.

Engineering Manager, Native Apps

Platform Engineer

• Lead the teams responsible for the foundation that every engineering team builds on
• Own delivery across developer experience, core platform tooling, and platform infrastructure
• Ensure that domain teams building on the platform have an opinionated, supported path
• Day-to-day engineering management: hiring, developing, and retaining strong engineers across the platform teams
• Cross-team coordination: when domain teams need something from the platform, you own prioritization and delivery

Senior Engineering Manager, Platform Engineering

Security Engineer

• Learn about our users, systems, and security posture, and how security enables our product and business goals.
• Support security assessments of code and infrastructure changes with guidance from Security Engineers, helping ensure alignment with SOC 2, PCI-DSS, and internal policies.
• Assist with automating recurring security and compliance activities such as vulnerability scanning, risk assessments, third-party risk reviews, and control validation.
• Help create and tune monitoring and detective alerts for security operations, non-compliance, and incident response, using our security tools and dashboards.
• Contribute to maintaining a healthy posture of our security tools and automations by helping with configuration, troubleshooting, and documentation.
• Assist with collecting, organizing, and reviewing audit evidence for SOC 2
• Participate in security incident response exercises and post-incident reviews, learning how we investigate and mitigate security events.
• Collaborate with partners across Technology, Product, Analytics, and IT to support small, scoped projects that reduce risk and improve our security posture.
• Have fun building meaningful, pragmatic security solutions with kind and smart people.

Security Intern

Product Manager

• Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners.
• Develop internal tools to ensure our team can effectively monitor and manage delivery partners
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

Senior Product Manager, Delivery

• Drive the vision and develop a roadmap for the fulfilment platform for our restaurant partners.
• Ensure that our partners have the data and tools they need to complete ezCater orders
• Develop internal tools to ensure our team can effectively support our partners during the fulfillment experience
• Leverage ML and AI to optimize the fulfilment process and identify orders that may be at risk
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater partners and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved restaurant partner experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

Senior Product Manager, Fulfillment

• Define the offering and align on the best way to organize it
• Define the MVP offering and work with engineering partners to quickly bring it to market
• Work with research, design, UX, and analytics to identify customer needs and develop solutions
• Own the success of the offering by ruthlessly prioritizing the scope for the first launch
• Experience thoughtfully explaining unique concepts to diverse audiences

Principal Product Manager, Emerging Opportunities

• Build and execute an Account Plan with the goal of acquiring net new orderers, locations, and product adoption, either in new or existing account relationships.
• Own Account relationships from end to end, ultimately driving for full adoption and utilization of ezCater solutions.
• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment and account maintenance.
• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement/food for work challenges.
• Drive and accelerate spend adoption by advising customers on best practices for using ezCater solutions.
• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption.
• Relay market needs and requirements back to internal ezCater teams, including Product, Technical, and Category Management teams.
• Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities.
• Other duties and responsibilities as assigned.
• Be required to travel 25% of the year; including Sales Kick Off, Together Weeks, and customer visits when applicable.

Strategic Account Executive, Education

Manager

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication.
• Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust.
• Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies.
• Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions &amp; communication strategies across both B2C and B2B ecosystems.
• Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality &amp; safety.
• Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves.
• Represent and socialize internally the important role marketplace Trust will have in AI-visioning and understanding current consumer sentiment as to product and company attributes that instill Trust as AI adoption grows.
• Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features.
• Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands.
• Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed.
• Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.