Eye Security

People Operations

• Build — First and foremost, this is a building role. You'll work closely with the SVP People & Talent to roadmap People products that genuinely serve both employees and the business.
• Master of your craft — You're passionate about HR and stay ahead of how the world of work is evolving. You want an environment where you can shape culture, launch meaningful programs, and have the freedom to experiment.
• Geographic ownership — You'll be the primary point of contact for all hires in the Netherlands, with demonstrated expertise working in-country.
• Business partnership — You'll be the primary HRBP for our technical vertical (security operations, product, and engineering) internationally.
• Coach and support leaders — You'll partner with leaders and employees on day-to-day challenges and strategic decisions, comfortable at all levels and able to balance the big picture with individual needs during rapid scaling.
• Employee experience — You'll build impactful People infrastructure: onboarding, performance frameworks, promotion processes, retention strategies, compensation reviews, and offboarding.
• Cross-functional collaboration — You'll partner with the Director of Talent and L&D Manager on company-wide initiatives and with People Operations on tooling and manager/employee touchpoints.
• Scaling expertise — You take a holistic view of HR and leverage the full employee lifecycle as the foundation for building scalable People processes.

People Business Partner

Customer Success Manager

• Design and implement a fully automated customer journey for Segment D accounts using HubSpot and other CS tools
• Build scalable workflows, automated email sequences, and lifecycle triggers that deliver value to customers without requiring direct CSM involvement
• Develop automated value communication touchpoints (e.g., threat-blocked notifications, security pulse summaries) to maintain customer engagement
• Own the HubSpot configuration for Segment D: workflows, sequences, templates, and reporting dashboards
• Collaborate with the Velaris platform team to set up health scores, automated alerts, and customer lifecycle stages specific to Segment D
• Integrate and optimize data flows between HubSpot, Velaris, and other relevant systems (e.g., Metabase)
• Build and maintain reporting dashboards to track engagement, health, churn risk, and renewal signals for Segment D
• Map and document the full Segment D customer journey — from contract signature through renewal — and identify automation opportunities at each stage
• Monitor automated touchpoints and iterate based on engagement data, NPS/CSAT scores, and churn signals
• Proactively identify gaps in the current automation stack and propose solutions
• Collaborate with the broader CS team and CS consultant to align automation with the overall scaling strategy
• Set up early warning systems and automated intervention workflows to flag at-risk Segment D accounts
• Design a lightweight, scalable renewal process for Segment D that minimizes manual CSM effort
• Track and report on churn and retention metrics for the segment

People Business Partner

Senior Customer Success Operations and Automation