Expel

Support Engineer

• Monitor, troubleshoot and fix technology integration issues
• Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
• Provide guidance, mentorship and oversight in delivering our services to customers
• Identify and drive improvements to our processes and technology
• Work to constantly refine the enrichment and accuracy of our health monitoring systems
• Offer your expertise and step in to help when customers and analysts need additional support
• Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality

Associate Technical Support Engineer

Product Manager

• Own the end-to-end lifecycle of Expel's integrations, from defining the six-month vision to driving execution with Engineering and UX
• Establish relationships with customers and use their input — alongside market and competitive signals — to build and prioritize a roadmap that maximizes impact
• Be the voice of your features: clearly articulating value to Sales, Customer Success, and internal stakeholders
• Collaborate with Product Marketing to effectively communicate the value of integrations internally and externally

Product Manager – Integrations

Sales Development Rep

• Generate qualified sales leads by making phone calls, sending emails and connecting through social media channels with prospects at companies in our target market.
• Explain to prospects what Expel does, by making valuable contributions at each touchpoint from beginning to end.
• Coordinate and actively partake in the initial discovery calls you set up with prospects.
• Maintain detailed account and contact profiles in Salesforce and Outreach including activities, reports, and follow-up tasks.
• Develop and keep your knowledge up to date on Expel’s services, partners, differentiators, competitors, value proposition and related security technologies so you can effectively prospect and qualify leads.
• Research target customers and identify prospects using tools like Zoominfo, LinkedIn and online research leveraging Gemini and Claude
• Partner with Enterprise AE’s to strategically prospect new business with the right titles/accounts.
• Consistently attain monthly, quarterly and annual targets.
• Other duties as assigned.

Enterprise Sales Development Representative

Product Marketing

• Set the systems strategy for lead-to-opportunity workflows across Salesforce, LeanData, and marketing automation platforms, keeping infrastructure aligned with pipeline targets.
• Partner with Marketing and Sales leadership to find and fix system friction that slows pipeline velocity, and prioritize your team’s resources accordingly.
• Make sure GTM leaders have trustworthy, real-time reporting on pipeline health, source attribution, and funnel conversion.
• Own the systems roadmap for the full deal cycle, from opportunity creation through CPQ, quoting, approval workflows, and closed-won handoff to Finance.
• Partner with Sales and Finance to continuously improve CPQ logic, pricing models, and order-to-cash flows that reduce deal cycle time and improve quote accuracy.
• Drive the development of expansion and upsell tracking that surfaces opportunities within the existing customer base.
• Define and deliver the systems infrastructure for renewal pipeline management, including health scoring integrations, renewal forecasting, and risk flagging within Salesforce.
• Partner with Customer Success leadership to ensure the team has the system views, automation, and reporting needed for proactive engagement and retention workflows.
• Lead systems changes required to support the transition of renewal ownership between Sales and CS, making sure workflows, handoff points, and reporting reflect evolving roles.
• Maintain oversight of key business systems outside the core GTM stack, including Domo (reporting and BI), n8n (workflow automation), and other operational platforms.
• Keep these systems well-integrated, reliable, and aligned with broader data and reporting needs across the organization.
• Lead the technical evaluation, implementation, and development of new systems as they come online (such as Clay), ensuring they are configured correctly, integrated with existing infrastructure, and built for long-term scalability.
• Manage, develop, and retain a team of systems professionals. Set clear priorities, remove blockers, and create an environment where people do their best work.
• Own the GTM systems roadmap. Translate competing business needs into a sequenced plan that balances strategic initiatives, operational support, and technical debt.
• Serve as the primary systems partner to GTM leadership, Finance, and Product. Build trust through consistent delivery, proactive communication, and a deep understanding of how each team operates.
• Evaluate emerging tools and manage vendor relationships, license renewals, and procurement decisions with a focus on ROI.

Senior Manager, GTM Systems

Sales

• Lead the strategy, design, and execution of our global sales compensation program from plan design through payout
• Partner with Revenue Ops, Sales Leadership, and FP&A to build competitive, data-driven compensation plans that motivate our sellers and align with our growth goals
• Own accurate, timely commission calculations and payments for our Revenue team, and field the tough follow-up questions with transparency and care
• Roll out new commission plans and spiffs with clear communication and documentation that earns trust across the org
• Drive our Incentive Compensation Management (ICM) tool strategy, owning configuration, enhancements, and the overall roadmap
• Build performance reporting and analytics that surface meaningful insights for leadership
• Develop and maintain process documentation and internal controls to keep our commissions cycle healthy and scalable

Principal Sales Compensation Manager

Customer Success Manager

• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow
• Be operationally diligent as we consistently meet every expectation we set, on time
• Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face
• Help customers with their security technology

Associate Customer Success Manager

Program Manager

• Offer an environment that values your ideas, creativity, and ability to turn technical concepts into human stories.
• Room for you to lead the product enablement roadmap from strategy through execution—from launching internal certification programs to helping a veteran AE master a new security feature.
• Provide a fast-paced environment where your work has a direct, measurable impact on win rates and sales velocity.
• Give you access to the tools (LMS/CMS), subject matter experts, and interdepartmental support needed to deliver world-class curriculums.
• Partner with Product and Marketing to transform technical specs into digestible content (workshops, knowledge checks, and certifications).
• Lead the charge for all new product and feature launches, ensuring the field feels ready and excited before the launch date. Build internal programs that help our teams connect our tech to real-world business problems.
• Use different mediums (videos, role-plays, infographics) to ensure our training sticks, no matter how someone prefers to learn.
• Use data from Salesforce and your enablement platforms to see what’s working and where the team needs a little extra love.

Senior Program Manager, Product Enablement

• Ensure that customers’ security technologies and Expel technology are configured correctly and operating properly
• Respond quickly to support tickets based on their priority and provide thorough and accurate resolution
• Consult with customers on solutions, share best practices, monitor technical implementation, and troubleshoot problems
• Work closely with Expel customers and others within Expel to ensure a quick, painless, and complete onboarding
• Identify and escalate opportunities for the TSE team to be more proactive in the support
• Stay current with the industry and Expel product knowledge
• Assist with gathering, analyzing and reporting out on team performance metrics
• Rotate on-call duties for support outside of regular business hours

Technical Support Engineer

Data Scientist

• Support our security analysts by continuously improving alert quality, workflow efficiency, and detection capabilities through advanced analytics, machine learning, and Gen AI.
• Work across our operations, engineering and service delivery teams, ensuring Expel can easily deploy, monitor, and manage all of our machine learning capabilities.
• Drive business decisions by translating data insights into clear, actionable knowledge for the organization.
• Foster an atmosphere of experimentation, continuous learning, and improvement.
• Maintain and enhance our existing models while supporting new data science initiatives.
• Contribute to Expel’s external voice through blog posts and conference speaking.

Manager

• Own our annual compensation review, pay equity analysis, and promotion cycles—making sure they actually scale as we grow
• Be the go-to expert on market data, compensation bands, and how we stay competitive
• Manage our equity and bonus programs, including redesigning them when needed
• Coach managers on compensation conversations so they can hire and lead with confidence
• Run our US benefits programs (medical, dental, vision, FSA, COBRA, and more) and partner globally to expand our offerings
• Handle leave programs like parental leave, FMLA, and disability with care and attention to detail
• Keep us compliant with all the fun stuff like ACA reporting, EEO-1, SOC2 audits, and PCORI filings
• Support our Workday systems and integrations, because good tools make everything better
• Use data to spot problems before they become problems and drive practical solutions

Total Rewards Manager

Software Engineer

• Lead a high-performing team of Detection & Response engineers
• Pioneer new, impactful features & technologies aimed at dramatically improving SOC efficacy and efficiency
• Work closely with Product Management and Data Science teams to focus on delivering transformative capabilities to the SOC analysts
• Ensure the team is continuously improving Expel’s detection and quality controls by creating, validating, and evolving our detection strategies, improving our measurement capabilities, and up-leveling our monitoring abilities
• Instill a culture of experimentation, quality, and continuous improvement within the D&R team