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Technical Account Manager
ExpelTechnical Account Manager at Expel ensuring customer accounts maximize value from security services. Building technical relationships and driving platform adoption to enhance security outcomes.
Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,900 - $136,200 per yearWebsite
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Ensure assigned accounts realize maximum technical value from Expel's service, enabling retention and growth through technical consultation, service integration, and hands-on problem solving
- Build strong relationships with security practitioners and technical leaders, driving platform adoption and integrations into their security ecosystem
- Deliver technical depth and expertise that frees Customer Success Managers to focus on strategic relationships
- Own technical response coordination with customers when incidents occur
- Help customers mature their use of Expel over time, expanding integrations and optimizing configuration
Requirements
What you’ll need- 5+ years of security industry experience, majority in consultative customer-facing roles
- Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
- Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
- Understanding of enterprise security operations and the challenges security teams face
- Strong consultative skills; leads with listening, understands customer context before recommending solutions
- Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.
Benefits
Comp & perks- unlimited PTO (which we model and encourage)
- work location flexibility
- up to 24 weeks of parental leave
- excellent health benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EDRNDRSIEMCloud SecurityIAMDetection StrategiesTechnical Problem SolvingService IntegrationConfiguration OptimizationIncident Response Coordination
Soft Skills
Consultative SkillsListeningCommunicationRelationship BuildingUnderstanding Customer Context