Technical Account Manager

Expel

Technical Account Manager at Expel ensuring customer accounts maximize value from security services. Building technical relationships and driving platform adoption to enhance security outcomes.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,900 - $136,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep technical expertise in security products and consultative customer engagement, ensuring clients maximize the value of security solutions through effective communication and problem-solving. Capable of driving platform adoption and optimizing security configurations to enhance customer success.

Highest-signal resume keywords

Security Industry ExperienceTechnical ConsultingEDR, NDR, SIEM, Cloud Security, IAM ExpertiseCustomer-Facing Technical RolesConsultative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EDRNDRSIEMCloud SecurityIAMDetection StrategiesTechnical Problem SolvingService IntegrationConfiguration OptimizationIncident Response Coordination

Soft Skills

Consultative SkillsListeningCommunicationRelationship BuildingUnderstanding Customer Context

Industry Keywords

Security OperationsCustomer SuccessTechnical ConsultationPlatform AdoptionSecurity Ecosystem

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ensure assigned accounts realize maximum technical value from Expel's service, enabling retention and growth through technical consultation, service integration, and hands-on problem solving
Build strong relationships with security practitioners and technical leaders, driving platform adoption and integrations into their security ecosystem
Deliver technical depth and expertise that frees Customer Success Managers to focus on strategic relationships
Own technical response coordination with customers when incidents occur
Help customers mature their use of Expel over time, expanding integrations and optimizing configuration

Requirements

What you’ll need

5+ years of security industry experience, majority in consultative customer-facing roles
Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
Understanding of enterprise security operations and the challenges security teams face
Strong consultative skills; leads with listening, understands customer context before recommending solutions
Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.

Benefits

Comp & perks

unlimited PTO (which we model and encourage)
work location flexibility
up to 24 weeks of parental leave
excellent health benefits