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About the role
Key responsibilities & impact- manage Expel's TSE team
- hire, coach, develop team members
- keep SLOs green
- handle hard escalations
- transform the function to accomplish significantly more by eliminating wasted work
Requirements
What you’ll need- Experience managing a technical support or customer engineering team
- A track record of improving how a function operates, not just keeping it running
- Real comfort with AI and automation in operational contexts, not just curiosity
- Enough security knowledge to credibly coach the team and engage on complex issues
- People management fundamentals: regular 1:1s, real feedback, performance management, career development
- The instinct to measure what matters and the willingness to eliminate what doesn't
- Comfort working across teams when the problem lives outside your org
Benefits
Comp & perks- unlimited PTO
- work location flexibility
- up to 24 weeks of parental leave
- excellent health benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CoachingFeedback DeliveryCareer DevelopmentCross-Team Collaboration