Evolve

Administration

• Administer employee benefits programs, including medical, dental, vision, life, disability, and retirement plans
• Serve as a primary contact for employee compensation and benefits questions and issue resolution
• Process compensation changes related to merit increases, promotions, job changes, and market adjustments
• Support commission, incentive, and bonus payments by ensuring accurate calculations and coordination with Payroll
• Maintain and audit compensation and benefits data within the HRIS (Rippling experience strongly preferred)
• Partner with Payroll, Finance, brokers, and vendors to ensure accurate and timely execution of programs
• Support annual benefits renewal and open enrollment processes, including employee education and enrollment support
• Ensure compensation and benefits practices comply with applicable regulations and internal policies
• Prepare routine reports and assist with audits related to compensation and benefits programs
• Identify opportunities to improve documentation, processes, and employee understanding as programs evolve

Compensation & Benefits Administrator

Onboarding Specialist

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
• Build a strong and strategic relationship with the owner and Evolve
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
• Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner.
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
• Hold yourself accountable for measuring and meeting predefined performance objectives

Customer Onboarding Consultant

Manager

• Hire, onboard, and retain a team of high-performing Dedicated Advisors.
• Lead a diverse team by identifying skill gaps, coaching effectively, and driving quarterly goals centered on retention and owner growth.
• Manage a book of business with a focus on retention, portfolio expansion, and strategic owner engagement.
• Build and maintain strong relationships with top owners across regions, serving as an escalation point and trusted partner.
• Review and optimize cadences, workflows, and tools to improve team efficiency and owner outcomes.
• Measure team and individual performance using Salesforce, Salesloft, Tableau, and other analytics tools.
• Leverage a wide range of resources to increase owner retention and drive revenue for Evolve.
• Capture owner and employee feedback to inform future product, service, and process improvements.
• Conduct regular 1:1s, performance evaluations, and development conversations to support professional growth.
• Provide ongoing training and skill-building opportunities to elevate team capabilities.
• Drive revenue growth through upsells, cross-sells, and new business opportunities within accounts.
• Analyze account performance metrics to identify trends, risks, and opportunities for improvement.
• Serve as a strategic advisor to clients, offering insights and solutions that enhance their long-term success.

Dedicated Advisor, Manager

People Operations

• Analyze and report on key People metrics, including diversity, turnover, and recruitment data, identifying trends and providing actionable recommendations to People and Leadership teams.
• Support the development and maintenance of People insights dashboards to inform data-driven decision-making.
• Ensure compliance with internal, company, and regulatory reporting requirements.
• Support the administration of People systems such as Betterworks (engagement surveys, performance reviews, goal setting) and integrations with Rippling.
• Maintain accurate teammate profiles in HR systems, ensuring data integrity and alignment across platforms.
• Maintain and update People team SOPs and process documentation to ensure consistency and compliance.
• Manage key operational processes including onboarding, offboarding, and employment verifications, ensuring a positive and compliant experience for all employees.
• Assist with general People team inquiries via internal chat and email, providing timely and accurate support.
• Support the design and implementation of company-wide People programs (e.g., performance management, goal setting, engagement, recognition) to ensure alignment with business priorities and culture.
• Partner with the People Operations leader to evaluate and enhance key lifecycle processes (onboarding, development, mobility, offboarding), ensuring efficiency and scalability.

Compensation & Benefits Administrator

Customer Onboarding Consultant

Dedicated Advisor, Manager

People Operations Analyst