&Evolve

Customer Support

• Provision of an excellent Finance service is critical to the achievement of the Business Service Centre
• This role reports to the Contract & Credit Control Manager as part of the Contracts & Billing team
• Ensure accurate and timely resolution of internal and external administrative requests in line with SLAs, including:
• Document uploads (invoices / credit notes to client portals)
• Master Data Management Changes
• Quote processing (ensuring complete and compliant at set up)
• Audit requests (e.g. samples / copies of invoices and contracts)
• Provide Team Member support to cover absence and / or case backlog management
• Escalate risks, as appropriate, to the Team Leader or SME
• Adhere to the reporting cycle, including producing accurate and timely reports and analysis as required
• Adhere to Keyloop policies and internal controls
• Support continuous improvement within the C&BM team and BSC
• Manage relationships and collaborate effectively with internal stakeholders

OTC Support Specialist

Operations

• Instrument, aggregate and analyse alert/case streams for SalesMaster; monitor MTTA/MTTR, backlog age, reopen rate, change success, and false-alert rate.
• Build and maintain Power BI dashboards (DAX, Power Query/M) with near real-time refresh; publish weekly/monthly KPI packs and executive summaries.
• Define thresholds and rules to surface abnormalities (spikes, regressions, outliers); raise early warnings to shift leads and the Cloud Ops team.
• Map analytics to the support model timelines; continuously validate adherence to SLA/OLA and propose adjustments to runbooks and alert thresholds.
• Correlate incidents, deploys, infra metrics and logs to identify drivers of instability or latency; quantify impact and recommend corrective actions.
• Create reliable data flows from sources (e.g., CloudWatch/AppSignal/Jira/ServiceNow/Databases); ensure data quality, lineage and refresh SLAs.
• Identify automation opportunities (noise reduction, auto-remediation candidates).
• Partner with stakeholders; present clear, actionable insights and track follow-through to closure.
• Maintain metric definitions, dashboards how-to, and an insights log; run enablement sessions for shifts to read and act on the data.

Technical Operations Analyst – PowerBI, SQL, Advanced Excel

Backend Engineer

• Maintain existing capabilities and implement new capabilities for the Vehicle Hub software platform.
• Develop the full software stack and contribute to ongoing operations of the platform.
• Manage development tasks from initial assignment through to release.
• Provide ongoing support to clients and assist with the grooming of the backlog.

Senior Ruby on Rails Developer

Project Manager

• Manage customer and internal projects to budget, schedule and quality
• Establish and maintain relationships with stakeholders, delivery teams and customers
• Analyse project scope, impact, resources and outcomes and gain customer agreement
• Assign work, delegate responsibilities and lead involved resources to ensure deliverables
• Work closely with project teams to ensure commitments and deadlines are met
• Regularly review project scope, deliverables, costs, performance and business benefits
• Communicate project progress and outcomes to project sponsor and customer
• Deal with project issues promptly, escalating where necessary
• Use appropriate standards, systems, resources, tools and techniques in project management
• Maintain and control project documentation and systems during and on completion
• Close projects to enable revenue recognition and review lessons learned

Cloud Engineer

• Design, evolve, secure, and maintain scalable, resilient, and cost-efficient AWS cloud infrastructure and environments.
• Implement and manage Kubernetes (EKS) clusters to support modern containerised workloads.
• Build and maintain infrastructure-as-code using Terraform.
• Develop and manage CI/CD pipelines using GitHub and GitHub Actions.
• Implement and manage GitOps workflows with Argo CD.
• Ensure observability and system health through monitoring and logging tools, including Grafana and New Relic.
• Collaborate with Customer Success, Technical Support, architects, engineers, and customer-facing teams to resolve incidents within SLA objectives.
• Provide clear, accurate incident updates and stakeholder communications.
• Lead or contribute to process improvement initiatives and drive automation to maximise team efficiency.
• Mentor and coach team members, promoting knowledge sharing and technical growth.
• Maintain detailed configuration, infrastructure-as-code, and technical documentation.
• Stay ahead of emerging cloud technologies, including AI/ML, and apply them to enhance platform capabilities.
• Participate in the On-Call rota and provide operational support as required.
• Take ownership of information security and data protection responsibilities, supporting compliance with regulatory and legal requirements.

Product Manager

• Own and prioritize the development team backlog to ensure high-value delivery
• Write, refine, and prioritize epics and user stories with clear acceptance criteria
• Collaborate with the development team during Iteration planning, stand-ups, and reviews to clarify requirements and address questions
• Act as the voice of the customer, ensuring deliverables meet their needs and expectations
• Accept completed user stories, ensuring they meet the Definition of Done
• Collaborate with the Product Management and Program Management teams to align team backlog with program-level goals
• Monitor and analyse product performance metrics, providing feedback for improvement
• Translate product strategy into actionable concepts and detailed requirements, scoping activities based on customer demand and business needs
• Leverage product expertise to communicate effectively across stakeholders
• Forge close relationships with engineering squads based internationally and support Fusion platform deployment into target markets

Product Owner

Systems Engineer

• Collaborate with finance stakeholders (accounting, FP&A, treasury) to gather, analyse, and document business and system requirements for financial applications
• Analyse current financial processes (GL, AP, AR, budgeting, forecasting, financial reporting) to identify gaps, inefficiencies, and opportunities for automation or optimization
• Work with stakeholders to optimise processes in finance management and reporting systems
• Identify potential risks (data integrity, regulatory non-compliance, financial reporting errors) and develop mitigation strategies ensuring adherence to internal controls and compliance standards (e.g., SOX, GAAP, IFRS)
• Act as liaison between IT teams, software vendors, and business units to ensure finance systems meet user needs
• Question the “as is” and explore options for the “to be”, ensuring requirements are correctly understood and implemented
• Create detailed documentation including functional specifications, epics, user stories, use cases, process maps, and data flow diagrams
• Develop and maintain user manuals, system documentation, and training materials for finance systems
• Assist in development of test cases and testing procedures and coordinate business acceptance testing (BAT)
• Help prioritise system requirements based on business needs, resource availability, and potential business impact
• Provide clear communication to finance stakeholders regarding system changes, impacts, timelines, and training
• Support change management initiatives and implementation of reporting tools and dashboards tracking key finance metrics

Business Systems Analyst, Finance

Software Engineer

• Design and implement reliable, high-performing technical solutions based on business and customer requirements
• Refactor and create abstractions to simplify components and promote code re-use
• Apply foresight for future extensibility and provide technical recommendations and designs
• Write thorough technical documentation and present complex solutions clearly
• Diligent unit testing, debugging, and peer-reviewing pull requests
• Work with Product Managers to evaluate requirements, estimate and prioritize enhancements
• Collaborate within a multi-disciplinary team and communicate with other teams to ensure coordinated delivery
• Serve as HR manager for developers: attendance management, approval of time off requests, delivery of performance reviews, making recommendations for promotions, performance issue management
• Look for opportunities to improve team skills, career development and coaching
• Participate in Scaled Agile Framework (SAFe) ceremonies: SCRUM, Sprint Planning, Retrospectives, PI planning
• Provide suggestions for architectural and quality of life improvements to improve code and processes

Lead C# Developer

DevOps Engineer

• Manage AWS instances using Terraform and provision applications with Ansible
• Design, implement, and manage CI/CD pipelines using tools such as Git, Jenkins, and related technologies
• Develop and maintain infrastructure as code (IaC) using Terraform for VPCs, subnets, security groups, EC2, RDS, S3, etc.
• Implement and manage configuration management using Ansible, including automated patching and system hardening
• Write and maintain shell scripts for automation tasks, deployment, monitoring, and incident response
• Manage and troubleshoot Windows and Linux servers to ensure availability, performance, and security
• Collaborate with development, QA, and operations teams to define and implement DevOps processes and best practices
• Monitor and optimize system performance using tools like CloudWatch, Grafana, and Prometheus
• Implement security best practices (IAM, security groups, ACLs, encryption) and ensure compliance
• Provide mentorship and guidance to junior team members and participate in on-call rotations
• Automate provisioning of development, testing, and production environments and manage AWS accounts, tagging and cost optimization
• Collaborate with security teams on vulnerability assessments, penetration testing and remediation
• Research and integrate new tools and technologies to enhance infrastructure and DevOps capabilities

DevOps Engineer, English Speaking

Human Resources

• Partner with regional HR Operations and Talent Attraction teams to ensure consistent, competitive, and compliant benefit offerings across all countries where the company operates
• Coordinate annual renewals with the company’s global broker, ensuring timely data collection, accurate reporting, and alignment with business priorities
• Coordinate with regional HR Operations teams on the design, implementation, and communication of new or enhanced benefits programs globally
• Monitor market trends and benchmark data to recommend changes that enhance employee satisfaction, cost-effectiveness, and competitiveness
• Act as the central liaison between regional HR teams, Finance, Procurement and external brokers for all benefits-related matters
• Facilitate regular updates with internal stakeholders to ensure alignment on renewal timelines, policy changes, and benefit enhancements
• Provide advisory and support to HR stakeholders on benefits policies, processes, and systems
• Manage day-to-day relationships with the global broker and other benefit vendors to ensure service levels are met; review vendor performance and propose improvements
• Analyse benefit utilization data and prepare regular reports to identify trends, risks, and opportunities for improvement
• Conduct joint pay gap and pay equity analysis in partnership with the Compensation Manager
• Maintain accurate benefits documentation, cost tracking, and compliance records; support preparation of benefits budgets and forecasts with Finance

Senior Global Benefits Specialist

• Key Responsibilities:
• Requirements Gathering
• Collaborate with finance stakeholders (e.g., accounting, FP& A, treasury) to gather, analyze, and document business and system requirements for financial applications, including those that are linked to our CRM systems via integrations.
• Financial Process Analysis
• Analyse current financial processes (e.g., GL, AP, AR, budgeting, forecasting, financial reporting) to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Work with stakeholders to optimise processes in finance management and reporting systems.
• Risk and Compliance Management
• Identify potential risks (e.g., data integrity, regulatory non-compliance, financial reporting errors) associated with business requirements and work with teams to develop mitigation strategies, ensuring adherence to internal controls and compliance standards (e.g., SOX, GAAP, IFRS).
• Collaboration:
• Collaborate with IT teams, software vendors, and business units to ensure that finance systems meet user needs.
• Act as a liaison between technical teams (e.g., developers, IT architects) and business users (finance) to ensure that requirements are accurately understood and implemented.
• Challenge:
• Question the “as is” and explore options for the “to be”, recognising that what is being asked for is not always what is needed.
• Ensure that requirements are understood and implemented correctly.
• Documentation
• Create detailed documentation including functional specifications, epics, user stories, use cases, process maps, and data flow diagrams, tailored to financial systems and audiences.
• Develop and maintain user manuals, system documentation, and training materials for finance systems.
• Testing and Validation
• Assist in the development of test cases and testing procedures for new or updated finance systems.
• Coordinate business acceptance testing (BAT) and ensure that systems meet business, accounting, and audit requirements before go-live.
• Prioritisation:
• Help prioritise system requirements based on business needs, resource availability, and the potential business impact.
• Work with stakeholders to balance competing requirements and determine the most important features or improvements for finance systems.
• Communication and Change Management
• Provide clear, timely communication to finance stakeholders regarding system changes, expected impacts, timelines, and training.
• Support change management initiatives to ensure smooth adoption.
• Reporting and Analytics:
• Collaborate with stakeholders to ensure that finance systems provide accurate and actionable reports and analytics.
• Support the implementation of reporting tools and dashboards that track key metrics such as income, average days in due, monthly forecast targets and days sales outstanding

Sales

Sales Renewal Executive – Maternity Cover

• Performs moderately complex design, development, testing, documentation, code review and analysis of various software applications to technical specifications, complying with established methodologies.
• Utilizes creative abilities to enhance existing product lines with new capabilities and features.
• Performs well-defined application development tasks of a moderate degree of complexity, focusing on product enhancements and developing solutions for new and existing features.
• Plays a support role in the integration of developed software to user interfaces and data.
• May document and identify new opportunities for product improvements.

KCML Developer, C/C++/.NET/PHP

Engineer

• Lead and contribute to a large-scale Microsoft Server 2016 migration program across multiple environments
• Assess existing Windows Server 2016 infrastructure, applications, and dependencies to identify risks, remediation paths, and migration readiness
• Define and design migration strategies and roadmaps to ensure minimal disruption to business services
• Work closely with application owners and SMEs to validate compatibility, stability, and performance of workloads post-migration
• Develop detailed test plans, migration runbooks, rollback procedures, and technical documentation
• Perform technical proof-of-concepts (POCs), solution validations, and provide recommendations for migration approaches
• Collaborate with security teams to ensure migration activities align with corporate security standards and remediate vulnerabilities
• Provide technical expertise and act as a subject matter authority for Windows Server migrations within hybrid on-prem and cloud environments
• Support migration execution phases with troubleshooting, root cause analysis, and post-migration validation
• Mentor and provide knowledge transfer to operational support teams to ensure long-term sustainability of migrated environments
• Stay current with Microsoft lifecycle, Extended Security Updates (ESUs), and emerging technologies to inform migration planning

Windows Migration Engineer

Implementation Specialist

• Act as internal and customer-facing subject-matter expert for DMS, Manufacturer Systems, Country Specifics, Layered Applications and partner products
• Develop, evolve and retain product knowledge to meet delivery requirements
• Ensure project activities are deployed to quality and time expectations per signed order
• Engage with customers remotely and onsite for discovery, documentation, configuration, training and post go-live support
• Attend product reviews and maintain knowledge management artefacts and testing documentation
• Standardize and maintain a blueprint for product delivery
• Identify and resolve product delivery problem areas; support Lead Consultant in decisions
• Communicate clearly and share knowledge internally and externally
• Suggest process improvements to enhance customer experience
• Deliver projects on budget and time with quality; meet KPIs for assignments, rework, utilization and customer satisfaction

Implementation Consultant

Account Manager

• Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers by providing an open technology platform.
• Account Manager owning and developing key client relationships across a defined portfolio of top UK automotive retail accounts.
• Serve as the primary point of contact, building trusted-advisor relationships with senior stakeholders.
• Lead cross-functional “pod” teams (sales, professional services, customer success) and coordinate cohesive account strategies.
• Drive client retention and revenue growth through upsell and cross-sell strategies.
• Develop and maintain strategic account plans, identifying goals, risks, opportunities, and business outcomes.
• Represent the voice of the customer to ensure product, support, and service delivery align with client needs.
• Track account health and performance, using data and insights to proactively address challenges and improve adoption and satisfaction.