Evolve

People Operations

• Serve as the senior People partner for an assigned business portfolio, translating strategy into practical people plans that support growth, performance, retention, and organizational health.
• Lead workforce planning and organizational design work, including headcount planning, critical-role identification, succession planning, team structures, spans and layers, role clarity, and operating rhythms.
• Coach executives, directors, managers, and frontline leaders on leadership effectiveness, performance accountability, feedback, team dynamics, conflict resolution, and change leadership.
• Drive talent routines such as performance calibration, promotion readiness, talent assessment, career development, engagement action planning, and manager enablement.
• Use people analytics from engagement, attrition, performance, hiring, exits, retention, attendance, and team health signals to identify trends, diagnose root causes, and recommend action.
• Partner with Total Rewards, Finance, Talent Acquisition, and business leaders on compensation, leveling, incentive or bonus considerations, offer strategy, retention risks, and pay equity considerations.
• Navigate employee relations, performance, conduct, policy, and organizational risk matters with sound judgment, strong documentation, legal partnership, and a bias toward durable resolution.
• Champion Evolve’s culture and values while helping leaders create high-performing teams where teammates understand priorities, receive meaningful feedback, grow their careers, and can do their best work.

Senior People Business Partner

Onboarding Specialist

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
• Build a strong and strategic relationship with the owner and Evolve
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
• Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner.
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
• Hold yourself accountable for measuring and meeting predefined performance objectives

Customer Onboarding Consultant

Frontend Engineer

• Architect Financial Trust: Own the end-to-end financial experience for our Core, Plus, and Pro tiers. You’ll build the responsive interfaces and component logic that allow operators to navigate high-stakes distributions with confidence and clarity.
• Product Design Strategy: Partner across the organization to ensure interface decisions move the needle on conversion, feature adoption, and retention. You are comfortable debating unit economics and UI.
• AI-Native Prototyping: Leverage AI-forward development environments to rapidly test concepts as working prototypes, effectively removing the gap between product hypothesis and production-ready code.
• Production-Level Craft: Work directly within our front-end architecture (React/TypeScript) to implement fluid interactions, elegant data visualizations, and predictable state management where user trust is paramount.
• Scalable Product Architecture: Drive the evolution of the Pro product through components and views that handle property management at scale—addressing variable data, edge cases, and the sophisticated tools operators need.
• Solve from First Principles: Use data, owner feedback, and cross-functional conversation to identify what needs to be designed and engineered before it becomes a support issue.
• Autonomy and Ownership: You are responsible for shipping features and for the ultimate outcome. You’ll use your expertise, data, and user feedback to refine the user experience across multiple product areas to achieve business goals.
• Systemic UI Thinking: Elevate Evolve’s core design system by translating design components and patterns into a robust, accessible, and highly reusable code library that maintains platform-wide consistency.

Senior UX Engineer

Manager

• Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training.
• Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics.
• Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value.
• Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn.
• Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement.
• Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates.
• Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams.

Manager, Retention

Sales Development Rep

• Prospecting and outreach to top-of-funnel leads with the intention of qualifying sales opportunities and booking high-intent meetings for the Vacation Rental Advisor or Real Estate Consultants
• Respond to inbound requests submitted via website, email, and phone
• Maintain frequent engagement with current vacation rental owners through cadences, calls, emails, and texts.
• Using SalesLoft and Salesforce, manage a large pipeline of marketing generated leads, nurtured leads, existing owners upsells, and more to lead to build a solid sales funnel
• Meet or exceed daily/weekly/monthly goals
• Initiate our consultative sales process to guide homeowners to the value of booking a meeting with our sales closer to learn of the benefits through a partnership with Evolve.
• Handle objections and help homeowners have a clear understanding of our value and services
• Participate in regular training and skill sessions
• Collaborate closely with other peers to optimize sales strategies

Senior People Business Partner

Customer Onboarding Consultant

Senior UX Engineer

Manager, Retention

Sales Development Representative