Customer Onboarding Consultant

Evolve

Onboarding Consultant guiding new owner partners in vacation rental business. Delivering exceptional support and insights to ensure owner success and guest satisfaction.

Posted 5/27/2026full-timeRemote • California, Maryland, New York, Pennsylvania, Rhode Island, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $52,020 per yearWebsite

About the role

Key responsibilities & impact

Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
Build a strong and strategic relationship with the owner and Evolve
Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner.
Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
Hold yourself accountable for measuring and meeting predefined performance objectives

Requirements

What you’ll need

2+ years of consultative sales, project management, or customer service experience required
World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening
Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset
Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity
Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market
Collaborative and solution-based approach to complex problem-solving and feedback
Foundational sales skills with the ability to overcome objections
A goal-oriented, results-driven mentality
Adaptable and flexible in a rapidly changing environment
Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus

Benefits

Comp & perks

Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
World-class onboarding programs, learning, and development resources to help you grow your impact.
Employee Resource Groups celebrating our diverse communities at Evolve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative salesproject managementcustomer servicedata analysisproblem-solvingsales skillsperformance measurement

Soft Skills

relationship-buildingverbal communicationwritten communicationactive listeningstrategic thinkingattention to detailorganizational skillscollaborationadaptabilitygoal-oriented