Everway

Customer Success Manager

• Lead the strategy, operations, and innovation behind how Everway supports and engages thousands of education customers
• Responsible for driving proactive, data-informed success programming that enhances customer value, adoption, and retention across K–12, Higher Ed, and State-level accounts
• Work closely with CS leadership, Product, Marketing, and Sales to ensure high-scale engagements are customer-centric and aligned to broader GTM strategy
• Lead a team of pooled success managers and/or program managers, building systems and processes that scale with the customer base
• Design and execute the scaled customer success strategy across North America
• Support thousands of active accounts through digital, pooled, and tech-touch engagement
• Coach and develop a high-performing team responsible for proactive outreach, usage enablement, success planning, and risk mitigation in a pooled delivery model
• Build and optimize standardized workflows, playbooks, and risk intervention models that improve consistency and support scale across customer segments
• Partner cross-functionally to deliver integrated customer journeys, onboarding programs, and engagement campaigns that drive adoption and retention
• Own the strategy for usage stimulation, segmentation, and just-in-time digital touchpoints to ensure every customer receives appropriate engagement
• Leverage data, customer feedback, and cross-functional input to design scalable success programs and retention programs

Director, Customer Success

• Lead, coach, and develop a high-performing team of regional CSMs supporting K–12 and higher education accounts across the West region.
• Drive consistent delivery of customer success motions including onboarding, adoption, renewal, and expansion aligned to global frameworks and KPIs.
• Partner with peer Directors (East, Scaled, and Support) to ensure alignment, standardization, and knowledge sharing across the Customer Operations organization.
• Own regional retention and CSQL goals, leveraging data and forecasting to drive accountability and business impact.
• Oversee customer health monitoring and risk mitigation across the regional book of business; manage escalations and high-visibility accounts to resolution.
• Partner cross-functionally with Sales, Marketing, Product, and Professional Learning to deliver cohesive customer journeys and ensure the voice of the customer informs product and GTM strategy.
• Champion adoption and expansion initiatives using insights from usage data, customer feedback, and success planning to identify growth opportunities.
• Support ongoing process improvement by contributing to playbook development, operational efficiency, and systems optimization (e.g., Gainsight, Salesforce).
• Foster a culture of collaboration, curiosity, and continuous improvement within your team and across Customer Operations.
• Model Everway’s leadership principles, empowering teams through trust, transparency and purpose-driven performance.

Director, Customer Success – West

Marketing Operations

• Act as the dedicated marketing automation partner working closely with demand gen to understand campaign goals, timelines, and messaging needs.
• Use Marketing Cloud tools (Journey Builder, Automation Studio, Audience Builder, etc.) to build and launch dynamic, multi-step journeys that reach the right audience with the right message.
• Oversee the organization, maintenance, and optimization of marketing assets and templates within Salesforce Marketing Cloud, including managing the asset library, ensuring brand consistency, version control, and accessibility for marketing campaigns.
• Own the full campaign execution process from building HTML/CSS emails, testing through Litmus, and QA, to scheduling and deployment.
• Track campaign performance across key metrics (opens, clicks, conversions, bounce rates), and deliver reports with actionable insights to improve results.
• Ensure email programs meet privacy regulations (CAN-SPAM, GDPR) and maintain best practices for deliverability and compliance.
• Support cross-functional teams by sharing email marketing best practices, including segmentation, lead scoring, personalization, and timing strategies.
• Build and optimize lead capture forms and ensure accurate data flows through to CRM.
• Contribute to system and process improvements that help us scale smarter and move faster across marketing operations.

Senior Marketing Automation Specialist

Product Manager

• Lead the development and execution of product strategy to drive business growth
• Define the product vision and create product roadmaps
• Ensure on-time and on-budget delivery of products
• Collaborate with cross-functional teams to ensure product requirements are understood and delivered
• Act as the primary point of contact for stakeholders and customers
• Provide guidance and mentorship to junior team members
• Participate in executive-level discussions and share industry insights

Principal Product Manager

Compliance

• Supporting the Head of Compliance, to implement and deliver the privacy workstream of the compliance roadmap, ensuring the company meets its legal, regulatory and reputational responsibilities.
• Support and at times lead on specific workstreams within the Compliance roadmap, business improvement projects/initiatives, for example data mapping, risk management, controls testing and policy development.
• Manage Data Subject Access Requests and Data Deletion Requests, ensuring a robust process is in place to address requests, working with system owners, development teams, product owners, technical teams, assuring the quality and timeliness of responses, and as applicable seek authorisation from data controllers to process all DSAR and data deletion requests
• To be responsible for providing responses to privacy related questions from customer vendor security requests, and supporting the update of the company’s Knowledge base and development of a Trust Centre.
• Undertake Data Privacy Impact Assessments on our products and systems, monitoring and tracking of assessments.
• Support the team in partnership with the functional areas to conduct analysis of the key personal data processing within their areas, including documentation of data flows, data jurisdictions, sub processors, Data Processing Agreements, processes and procedures.
• Working within the Compliance team and key business areas, on the identification of risks and controls to address privacy requirements and translate them into processes to improve business compliance.
• Liaise with external counsel as applicable, on privacy matters across jurisdictions
• Develop and implement privacy policies and procedures as part of compliance roadmap
• Support the development of assurance reports to SLT, identifying risks, mitigations, key performance indicators to track, manage, measure and report on our compliance obligations across the company.
• Implement appropriate data privacy compliance controls and tools, including working with technology, product development and other internal functions to make improvements and address any gaps identified.

Global Privacy & Compliance Specialist

Product Designer

• Collaborate with cross-functional partners across Product, Engineering, Research, and Marketing to deliver impactful product experiences.
• Design holistically across multiple products, ensuring coherence and continuity while being able to focus deeply on details when needed.
• Translate user insights into intuitive, accessible, and scalable design solutions.
• Contribute to and evolve Everway’s design system, ensuring consistency, scalability, and accessibility across all products.
• Leverage and experiment with AI-powered design approaches and tools to accelerate workflows, enhance creativity, and improve accessibility outcomes.
• Create and present design concepts, prototypes, and solutions with clear rationale linked to user and business objectives.
• Advocate for inclusive design and ensure all work meets or exceeds WCAG standards.
• Partner with researchers to integrate user insights into iterative design cycles.
• Facilitate workshops, design reviews, and co-creation sessions with peers and stakeholders.
• Act as a role model for design craft excellence, sharing knowledge and contributing to a culture of learning and innovation.

Senior Product Designer

• Guide product discovery and development with focus on aligning product strategy with business objectives
• Define and prioritize product requirements based on market trends, user research, customer feedback, and business objectives
• Conduct market and competitor analysis to identify new opportunities
• Define and document product features and user stories for the development team
• Work with engineering and QA to prioritize the product backlog and ensure on-time delivery of product improvements
• Create roadmaps and ensure products are delivered on time and within budget
• Collaborate with cross-functional teams including development, UI/UX design, UX research, marketing, and sales
• Act as the primary point of contact for stakeholders and customers
• Gather and analyze customer and stakeholder feedback to continuously improve the product
• Cultivate thought leadership by sharing industry insights, best practices, and innovative strategies

Senior Product Manager

Project Manager

• Lead day-to-day operations of the enterprise-level Project Management Office (PMO)
• Provide strategic oversight and leadership to project managers and foster accountability and growth
• Own and directly manage selected strategic, high-priority projects from initiation through delivery
• Partner with the SVP of Operational Excellence to align PMO activities with organizational priorities
• Oversee portfolio management processes, resource allocation, and project prioritization across business units and geographies
• Champion and standardize enterprise-level Asana tools, driving adoption and best practices
• Ensure appropriate application of project management methodologies (Adaptive, Hybrid, Predictive)
• Serve as communicator and bridge between project teams, executives, and stakeholders on progress, risks, and outcomes
• Identify opportunities for process improvement, efficiency gains, and innovative delivery approaches
• Support Everway’s mission in Neurotechnology software and collaborative global culture

VP, Project Management

Manager

• ABM & Regional Campaign Strategy: Lead the strategy and execution of 1:1, 1:few, and 1:many ABM programs focused on high-potential accounts.\n• Own the development of integrated regional marketing campaigns tailored to the unique needs and opportunities of specific geographies, account clusters, and sales territories.\n• Align closely with Regional Sales Directors and Growth Marketing to co-develop field-ready campaigns that address local buying cycles, personas, and state-level trends.\n• Build campaign plans that include digital advertising, email, webinars, events, direct mail, and content—customized to key regions and accounts.\n• Team Management & Leadership: Manage and grow a team of Regional and ABM Campaign Managers, providing mentorship, campaign support, and performance feedback.\n• Set clear goals and expectations for campaign execution, lead prioritization efforts, and help scale best practices across the team.\n• Support onboarding and development of new team members as the function expands.\n• Cross-Functional Collaboration: Work closely with Sales, Product Marketing, and Marketing Operations to align ABM and regional marketing initiatives to GTM goals.\n• Partner with Sales Development Reps (SDRs) and Account Executives (AEs) to ensure strong coordination on outreach, lead follow-up, and pipeline acceleration.\n• Facilitate feedback loops between Sales and Marketing to inform campaign adjustments and priorities.\n• Campaign Operations & Insights: Oversee account selection, intent-based targeting, journey mapping, and campaign orchestration using platforms like 6sense or Demandbase.\n• Collaborate with Marketing Operations to define success metrics, build dashboards, and report on campaign impact from engagement to pipeline.\n• Optimize performance through testing and iteration, sharing learnings across regions and account tiers.\n• Process & Enablement: Document scalable campaign processes, ABM playbooks, and regional marketing templates to ensure repeatability and consistency.\n• Support enablement for Sales and Marketing stakeholders to drive adoption of ABM tools, insights, and messaging.\n• Bring new ideas to the table and stay current with ABM, field marketing, and regional trends.\n