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Everway

Customer Support Specialist – Seasonal

Everway

Seasonal Customer Support Specialist at Everway serving on the frontlines of customer support. Focusing on foundational product support and initial technical inquiries through multiple channels.

Posted 5/28/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies
CloudMacOS

About the role

Key responsibilities & impact
  • Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
  • Respond to general product questions and provide clear, helpful guidance
  • Assist with core subscription management queries
  • Troubleshoot foundational technical inquiries and escalate complex issues
  • Track, document, and report on support interactions within ticketing systems
  • Uphold established standards for response times and quality of service

Requirements

What you’ll need
  • 1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
  • Excellent verbal and written communication skills, with a patient and empathetic approach
  • Comfortable learning new cloud-based software platforms quickly
  • Familiarity with foundational technology platforms (e.g., Windows/macOS)
  • Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions
  • Previous experience utilizing customer support ticketing software or CRM platforms is desirable
  • Familiarity with the education sector or hardware commonly used in classroom environments is a plus

Benefits

Comp & perks
  • Competitive salary with bonus opportunities
  • Flexible work schedules
  • Comprehensive health and wellness benefits
  • Flexible time off plans
  • Career growth through development programs
  • Collaborative, innovative culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporthelpdesksubscription managementtechnical troubleshootingticketing systemsCRM platforms
Soft Skills
verbal communicationwritten communicationpatienceempathyability to thrive in fast-paced environments