EverCommerce

Growth Marketing

• Act as a strategic and operational partner to the GM, supporting execution of key business priorities
• Help translate high-level strategy into clear, actionable plans across functional teams
• Track progress against strategic initiatives and ensure follow-through on commitments
• Prepare materials, insights, and recommendations to support critical business decisions
• Attend cross-functional leadership meetings to ensure alignment with business priorities
• Identify gaps, risks, or misalignment across teams and proactively drive resolution
• Ensure initiatives have clear ownership, timelines, and success metrics
• Coordinate and drive execution of key growth initiatives
• Maintain a centralized view of strategic priorities, milestones, and performance
• Conduct or support research on industry trends, competitors, and market dynamics
• Develop and maintain reporting on key business metrics and strategic initiatives

Growth & Market Strategy Manager

Customer Support

• Field incoming calls, chats, and emails into our support team
• Consult with customers to understand their business and recommend best practices in the use of the software
• Nurture customer relationships to build trust
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Help Customer become an expert on the product which includes using all features to the fullest.

Customer Support Representative

Data Engineer

• Assist in building and maintaining batch data pipelines
• Support data ingestion from internal and external sources
• Write and optimize SQL queries for data transformation and validation
• Help develop and maintain workflows using orchestration tools like Apache Airflow
• Support data modeling and transformation efforts using DBT
• Monitor data pipelines and assist in troubleshooting issues
• Contribute to data quality checks and validation processes
• Work with structured and semi-structured datasets
• Collaborate with analytics and business teams to support reporting needs
• Document data processes, pipelines, and best practices
• Learn and apply modern data platform tools and technologies

Data Engineer I

Sales

• Own and deliver division-level revenue targets across new business and expansion motions
• Lead and develop two Sales Managers, ensuring alignment to EverPro’s sales methodology and performance standards
• Drive forecasting accuracy and pipeline health across all teams
• Establish clear operating rhythms (QBRs, pipeline reviews, deal inspections)
• Lead teams selling across a suite of SaaS products, ensuring reps effectively position bundled and cross-sell opportunities
• Partner with Product, Marketing, and Partnerships to refine value propositions and go-to-market strategies
• Translate company-level objectives into actionable division-level plans
• Identify growth levers through data analysis (conversion rates, ACV, sales cycle, product attach rates)
• Continuously optimize territories, segmentation, and resource allocation
• Coach and elevate Sales Managers to be elite leaders (hiring, coaching, performance management)
• Build repeatable frameworks for onboarding, ramp, and ongoing enablement
• Act as a key partner across the full Go-To-Market (GTM) organization, including Marketing, Partnerships, Customer Success, and RevOps
• Foster collaboration, transparency, and a winning mindset across teams

Senior Director of Sales

Director

• Lead the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function
• Own the GWMO governance framework, policies, and scalable operating model
• Execute the enterprise outsourcing and contingent labor strategy aligned to corporate objectives
• Oversee the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization
• Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and continuous improvement
• Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models
• Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews
• Lead financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs
• Drive enterprise change management and communication strategies to support adoption and successful program execution
• Identify opportunities for innovation, automation, analytics and process improvement within outsourced workforce models

Director, Global Workforce Management Office

Procurement

• Assist with day-to-day P2P transactions, including purchase requisition reviews, PO creation, supplier record updates, and invoice exception resolution.
• Monitor P2P workflow queues and support timely escalation of blocked invoices or delayed approvals.
• Help analyze supplier spend, invoice trends, and cycle times to identify bottlenecks or improvement opportunities.
• Update and develop standard operating procedures (SOPs) and process maps for P2P workflows.
• Document current-state processes through interviews, shadowing sessions, and system walkthroughs.
• Support development of training materials, job aids, FAQs, and internal communication content.
• Support process improvement initiatives related to automation, compliance, data quality, or system enhancements.
• Conduct root cause analysis on recurring P2P issues (e.g., invoice mismatches, supplier setup delays, approval bottlenecks).
• Assist the team with testing new system features, validating data, and providing feedback during UAT cycles.
• Assist with supplier onboarding, collection of documentation, profile updates, and validation of vendor information.
• Provide support to internal stakeholders by answering basic P2P process questions and troubleshooting common issues.
• Help track and follow up with teams on open actions, missing documentation, or outstanding approvals.

Procurement Internship

Account Executive

• Schedule demos
• Close deals
• Influence decisions

Account Executive, CollaborateMD

Payroll

• Own and oversee the full global payroll lifecycle, including payroll calendars, processing, validations, approvals, funding coordination, and post-payroll reconciliation.
• Ensure payroll is processed accurately and on time across all supported countries, partnering with in-country providers and internal teams as needed.
• Establish and maintain standard operating procedures (SOPs), documentation, and service level expectations across regions and providers.
• Maintain expert-level knowledge of U.S. and Canadian payroll compliance requirements, including tax withholding, year-end reporting, and statutory filings.
• Ensure adherence to federal, state/provincial, and local payroll regulations; monitor legislative changes and implement updates to processes and systems.
• Lead internal control practices related to payroll, including audits, segregation of duties, access controls, and SOX-relevant documentation (as applicable).
• Serve as the primary payroll partner to HR (employee lifecycle events, time/attendance, benefits impacts), Finance/Accounting (GL, accruals, reconciliations), and Procure-to-Pay (vendor/payment processes).
• Coordinate payroll-related accounting activities including payroll journal entries, balance sheet reconciliations, and variance analysis.
• Partner with Total Rewards/Benefits and Equity teams on payroll impacts of bonuses, commissions, benefits deductions, and equity transactions.
• Support and optimize payroll-related systems and integrations, including Workday, E*TRADE (equity transactions), and payroll processors (including One Source Virtual).
• Drive continuous improvement initiatives to streamline workflows, reduce manual effort, improve data quality, and enhance employee experience.
• Own payroll vendor management: performance reviews, issue resolution, contract/SOW coordination (as applicable), and escalation management.
• Lead, develop, and coach an international payroll team (Genpact), promoting high performance, accountability, and a customer-focused mindset.
• Set team goals and metrics (accuracy, timeliness, compliance, cycle time) and implement a scalable operating model to support growth and geographic expansion.
• Ensure appropriate coverage, training, and succession planning for payroll operations.

Global Payroll Manager

Product Marketing

• Own payments positioning and messaging for Invoice Simple, ensuring clear articulation of value, differentiation, and business impact for service-based customers.
• Monitor competitive landscape and market trends within embedded payments translating insights into actionable positioning updates
• Partner with Product Management to bring new payments features and enhancements to market, including GTM strategy and launch planning in different markets
• Develop a deep understanding of the end-to-end payments customer journey from signup through activation, processing, and ongoing usage - and use that understanding to identify friction points, optimize conversion, and inform GTM strategy.
• Own payment adoption KPIs, including overall payment usage and feature-level adoption (e.g., cards, ACH, instant payouts), setting targets, tracking performance, and driving cross-functional initiatives to improve activation, conversion, and sustained usage.
• Translate payments performance data into actionable insights, connecting marketing campaigns and enablement efforts to activation lift, processing volume, and retention outcomes.
• Develop customer-facing messaging that highlights automation, cash flow improvement, fee transparency, and operational efficiency.
• Support content and lifecycle marketing efforts (email, in-app, education hubs, webinars) to educate customers and drive activation.
• Serve as the subject matter expert on payments buyers and users, leveraging customer insights, usage data, sales feedback, and market research.
• Align with EverPro leadership on payments strategy and ensure consistency with broader portfolio initiatives.

Product Marketing Manager, Payments

Manager

• Own and manage the high-volume commercial contracts workflow in support of the Legal team
• Serve as first-line reviewer, redliner, and negotiator on incoming vendor agreements, SaaS order forms and MSAs, statements of work, and routine low-level customer contracts
• Apply established playbooks and pre-approved fallback positions to resolve common negotiation issues independently; escalate to Corporate Counsel when matters exceed defined risk thresholds or require legal judgment
• Draft and negotiate contract amendments, renewals, and change orders on template-driven or recurring counterparty relationships
• Review and provide practical guidance on standard commercial provisions including limitation of liability, indemnification, IP ownership, data processing, termination rights, and payment terms
• Serve as the day-to-day procurement point of contact for the Legal team — fielding incoming contract requests, coordinating with Procurement, and managing vendor relationships through the contracting lifecycle
• Serve as the Legal team's subject matter expert for our contract lifecycle management system — owning system configuration, user support, data integrity, and ongoing maintenance
• Own the end-to-end intake process for contract requests — including monitoring incoming requests from our Coupa procurement system, creating and routing HappyFox tickets, and tracking status through execution
• Maintain accurate and up-to-date contract records, including metadata, renewal dates, counterparty information, and key terms
• Develop and refine contract playbooks, standard templates, and pre-approved fallback language for the highest-volume contract types
• Partner with Legal Ops to identify patterns in the contract queue — recurring counterparties, common negotiation issues, intake bottlenecks — and proactively propose standardization or automation opportunities.

Contracts Manager

Full-stack Engineer

• Building or improving features within the DrChrono EHR and Practice Management platform.
• Developing backend services or APIs that power clinical and operational workflows.
• Improving performance, reliability, or observability of existing systems.
• Implementing UI improvements in collaboration with product and design.
• Writing automated tests and contributing to CI/CD pipelines.
• Working with engineers to troubleshoot production issues and improve system resilience.
• Sprint planning and backlog refinement.
• Code reviews.
• Technical design discussions.
• Demoing completed work to the team.

Software Engineer Intern

Product Manager

• You will be responsible for building a deep understanding of pulseM & Customer Lobby’s customer and business needs that you then translate into product strategy and roadmaps
• Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)
• Lead/monitor/report on the effectiveness of the product communication strategy
• Help with product inception with the help of our Alpha / Beta customer testing base
• Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists
• Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
• Monitor and report on critical northstar KPI’s for individual products & add-ons
• Lead efforts for API integrations with current partners and new opportunities
• Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers.

Growth Product Manager – Customer Engagement Solutions

Business Operations

• Lead CX systems transformation and consolidation across Implementation/Onboarding, Reactive Support, and Proactive Customer Success—driving standardization, integration, and scalable operating models across EverPro solution groups.
• Run the vendor selection process (in partnership with the Head of CX and Dir. of CX Ops) for a Customer Success platform, Customer Support platform, and Implementation/Onboarding platform and other critical CX technologies. Build evaluation criteria, facilitate stakeholder input, drive objective recommendations, and own the delivery plan post-decision.
• Build and maintain a prioritized CX systems consolidation/transformation roadmap, translating CX strategy and operating model needs into sequenced platform, data, and process initiatives; socialize options and tradeoffs and operationalize approved decisions.
• Deliver Tier 1 EverPro solutions (e.g., Service Fusion, Briostack, Zyratalk) onto consolidated CX platforms, ensuring consistent workflows, configurations, and user experiences across the CX lifecycle.
• Ensure our in-flight transformation programs for Marketing and Sales are expanded to include corresponding CX components.
• Partner closely with the Head of CX and the Director of CX Operations (process/enablement owner) to ensure there are no gaps in understanding, communication, and expectations; translate process/enablement needs into systems, data, and reporting solutions.
• Develop and iterate CX performance dashboards and reporting for operational and business outcomes by defining metrics, data definitions, instrumentation needs, and ongoing performance-management workflows; partner with Central Data & Analytics as needed.
• Collaborate with the Marketing/Sales BizOps Director to ensure shared data definitions, integrations, and handoffs (e.g., GTM → CX transitions, account management/expansion motions) are coherent and reliable.
• Advance AI-enabled CX capabilities where appropriate (e.g., agent assist, case classification, knowledge retrieval, automation) with clear governance and measurable impact.
• Operate effectively within shared resourcing (systems admins, product managers/BAs, project management), setting clear priorities and requirements to maximize delivery velocity and quality.

Director, Business Operations – Customer Experience

• Assist with review of Federal & State income tax returns and ASC 740 provision
• Administrative tax support including processing payments, retrieving tax mail and assisting in response to tax notices
• Reconcile reports and data with the GL to ensure timely tax reporting by third-party vendor
• Prepare and file miscellaneous indirect tax returns as needed
• Retrieve tax mail and notices from our global HQ office
• Prepare monthly tax account reconciliations
• Provide federal, state, and foreign audit support as needed

Tax Analyst

• Assist in building, testing, and maintaining data pipelines
• Support data ingestion and integration from internal and third-party systems
• Help develop ETL/ELT workflows orchestrated with Apache Airflow
• Collaborate with data engineers, analytics engineers, and partners