EventMobi

Events

• Acting as a trusted strategic partner to customers by deeply understanding their event goals, success metrics, and business priorities
• Guide customers through technical product training (onboarding) with an events-first mindset
• Managing full-service event contracts end-to-end, overseeing multiple concurrent events
• Leading proactive project management across the entire event lifecycle
• Collaborating closely with internal cross-functional teams to coordinate requirements, resolve issues, and deliver seamless event experiences
• Monitoring customer health and success metrics, identifying risks or opportunities early, and taking action to drive adoption, retention, and long-term success
• Conducting regular customer touchpoints to review performance, align on outcomes, and optimize future events
• Maintaining accurate and detailed account, project, and communication records in HubSpot and internal tools
• Proactively identifying potential risks, reviewing contracts and requirements in advance, and escalating issues when needed
• Supporting live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
• Sharing customer feedback, insights, and improvement ideas with internal teams to continuously enhance processes, products, and the overall customer experience

Event Success Manager