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Event Success Manager
EventMobiEvent Success Manager at EventMobi empowering customers' success in managing professional events. Collaborate with teams to ensure seamless execution and customer satisfaction within the events sector.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B events, including conferences and trade shows, while leveraging event technology to enhance client experiences. Strong project management and communication skills are essential for guiding customers and ensuring successful event execution.
Highest-signal resume keywords
B2B Event PlanningEvent Technology ProficiencyProject ManagementCustomer Relationship ManagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event PlanningProject ManagementTechnical Product TrainingCustomer OnboardingAccount Management
Soft Skills
Organizational SkillsProblem-Solving MindsetEmpathyRelationship BuildingCommunication Skills
Tools & Technologies
HubSpotCventEventbriteBizzaboHopin
Industry Keywords
Professional EventsConferencesTrade ShowsCorporate MeetingsEvent Apps
About the role
Key responsibilities & impact- Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations
- Lead customer onboarding, strategy sessions, and relationship-building to drive adoption and value generation from EventMobi products
- Guide customers through technical product training with an events-first mindset
- Manage full-service event contracts end-to-end, overseeing multiple concurrent events with varying scopes, timelines, and complexity
- Lead proactive project management across the entire event lifecycle
- Collaborate with cross-functional teams (Customer Support, Product, AV, and Sales)
- Monitor customer health and success metrics
- Conduct regular customer touchpoints including strategy sessions and quarterly reviews
- Maintain accurate account, project, and communication records in HubSpot and internal tools
- Support live events as needed.
Requirements
What you’ll need- At least 5 years of hands-on experience planning or coordinating professional B2B events: conferences, trade shows, corporate meetings, or association events
- Demonstrated experience using event technology — registration platforms, event apps, or virtual event platforms
- Familiarity with tools such as Cvent, Eventbrite, Bizzabo, Hopin, or similar is required
- A genuine interest in technology and its impact on the events industry
- Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical event organizers
- Top-notch organizational skills: you manage multiple projects simultaneously, document thoroughly, and follow through consistently
- An empathetic, problem-solving mindset — you care about delivering great outcomes for your clients.
Benefits
Comp & perks- Up to $65K CAD salary depending on the experience + Stock Options + Benefits
- 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday
- Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
- Top of the line hardware and the best collaboration software for remote work