Euna Solutions

QA Automation Engineer

• Serve as a technical expert on software testing with automation frameworks including leading and training other testers
• Design, implement, and maintain advanced automated test scripts using automated test suites and related tools
• Responsible for ensuring the quality and reliability of software products by creating and executing automated test cases
• Lead all aspects of testing including system testing, smoke testing, integration testing, interface testing, and regression testing
• Research and report issues/defects into a problem tracking system
• Work with development teams to develop test scripts and utilize test suites
• Develop and integrate test automation utilities and harness these in the deployment process
• Design and implement overall automated testing software infrastructure to support modular test management and execution
• Document test results and produce reports measuring test effectiveness & efficiency
• Investigate and resolve operational problems in conjunction with other development and technical personnel
• Participate and conduct peer reviews of automated test scripts to improve developer skills
• Be knowledgeable of our software products including benefits and business proposition they provide to our customers
• Demonstrate self-motivation and the ability to stay productive while working either independently or as part of team projects
• Demonstrate commitment to our core values and team environment

Test Automation Developer

Account Executive

• Drive results: Exceed your targets and maintain the energy and focus to win.
• Build and manage your pipeline: Prospect, qualify, and prioritize opportunities that move the needle.
• Collaborate and mentor: Partner with a BDR in your territory to create opportunities and share what works.
• Understand your customers: Uncover their pain points and tailor Euna solutions that create measurable impact.
• Differentiate with purpose: Tell the Euna story with conviction—why we exist, what we solve, and how we deliver value.
• Own the process: From RFPs to closing, you quarterback the deal with precision, communication, and urgency.
• Represent Euna in the market: Be visible at conferences, trade shows, and industry events.
• Use your tools well: Plan, track, and execute in Salesforce—owning your time, data, and results.

Account Executive – Enterprise

Product Marketing

• We are seeking a Product Marketing Manager to drive the go-to-market strategy, messaging, and positioning for our GovTech software solutions.
• Develop and execute go-to-market strategies for new product launches and enhancements.
• Own and refine product messaging, positioning, and storytelling to communicate our value proposition effectively.
• Work cross-functionally with a talented team of Product Marketers across our product suite.
• Define and optimize the buyer/customer journey, ensuring clear value messaging at every stage.
• Create and maintain competitive intelligence insights to inform positioning and differentiation strategies.
• Develop sales enablement materials, including pitch decks, battle cards, FAQs, and value frameworks.
• Collaborate with Demand Generation and Digital Marketing teams to create compelling campaigns that drive awareness and pipeline growth.
• Track and analyze the success of product marketing initiatives, providing insights to refine and optimize messaging and positioning.

Product Marketing Manager

Legal Assistant

• Performing administrative tasks related to the contract lifecycle, including maintaining contract templates, preparing signature packets, and logging contract data.
• Assisting in maintaining and updating the contracts management system (LinkSquares), including uploading documents, tracking contract status, and managing approval workflows.
• Coordinating contract execution and ensuring fully executed agreements are appropriately distributed and archived.
• Preparing initial contract reviews and identifying key terms and conditions for the SaaS Contracts Specialist's evaluation.
• Assisting the bids and RFP teams by compiling contract exceptions and reviewing procurement documents.
• Assisting with the management of a contracts playbook and updating internal guidelines under the direction of the SaaS Contracts Specialist.
• Participating in cross-functional team meetings to provide legal administrative support.
• Managing document submission organization and retrieval to support legal compliance and audits.
• Other duties as assigned, focusing on enhancing the efficiency of the legal and contracts processes and internal organizational communication from the legal department.

DevOps Engineer

• Architect, deploy, and manage AWS EC2 infrastructure hosting enterprise public budgeting software, ensuring high availability, scalability, and performance
• Own day-to-day operations of Windows Server and Linux environments running ASPX/VB.NET applications backed by Microsoft SQL Server
• Manage DNS, routing, and network configurations across Route 53 and Cloudflare, including load balancing, failover, and traffic management
• Lead cloud security posture management using Wiz, proactively identifying and remediating vulnerabilities and misconfigurations
• Administer and maintain AWS Patch Manager to ensure consistent, timely patching across all managed instances
• Support and maintain SAP Business Objects environments integrated with the budgeting platform
• Initially focus on migration of production assets from the existing AWS environment to a new modernized account
• Collaborate with development and product teams to review architecture decisions and recommend infrastructure improvements
• Drive cloud cost optimization efforts and capacity planning
• Develop and maintain infrastructure-as-code, runbooks, and technical documentation
• Champion the adoption of AI tools — including Anthropic Claude and Microsoft Copilot — to enhance team productivity, automate routine tasks, and accelerate problem-solving
• Participate in on-call rotation and incident response for critical infrastructure issues
• Stay current with AWS services, security best practices, and emerging technologies relevant to public sector SaaS

Senior AWS DevOps Developer

Implementation Specialist

• Serve as the primary point of contact for clients during the onboarding process.
• Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
• Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.
• Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
• Depending on the product you may also: Work extensively in Excel to prepare data and carry out initial data load; write simple scripts; Author ad hoc reports on behalf of the customer.
• Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
• Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.
• Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
• Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer’s complete adoption of their product.
• Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
• Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.
• Actively contributes to the enhancement of implementation processes and methodologies.

Implementation Manager – Procurement

• Develop and execute go-to-market strategies for new product launches and enhancements, collaborating with Product team members and Marketing team members to execute the launch.
• Own and refine product messaging, positioning, and storytelling to communicate our value proposition effectively.
• Work cross-functionally with a talented team of Product Marketers across our product suite
• Define and optimize the buyer/customer journey, ensuring clear value messaging at every stage.
• Work with other GTM team members to conduct market and customer research to understand pain points, trends, and opportunities within the public sector.
• Create and maintain competitive intelligence insights to inform positioning and differentiation strategies.
• Guide digital and demand team members and agency resources to execute marketing plans.
• Develop sales enablement materials, including pitch decks, battle cards, FAQs, and value frameworks.
• Supporting sales enablement team members, delivering the product specific onboarding and training content in partnership with Product Management.
• Provide ongoing competitive intelligence and market insights to support sales efforts.
• Work closely with Product Management to align marketing efforts with the product roadmap.
• Collaborate with Demand Generation and Digital Marketing teams to create compelling campaigns that drive awareness and pipeline growth.
• Partner with Customer Success to develop case studies, testimonials, and proof points that demonstrate real-world impact.
• Work with digital and demand teams to develop website content, guiding on the product specific areas of the website.
• Track and analyze the success of product marketing initiatives, providing insights to refine and optimize messaging and positioning.
• Work with demand team to measure campaign efficacy.
• Leverage data and customer feedback to iterate on marketing strategies and improve product-market fit.

Customer Success Manager

• Manage a High-Volume Portfolio
• Own the health and success of over 300 accounts across one or more Euna product lines
• Monitor customer health signals at scale using Totango and Salesforce to identify risk, engagement trends, and expansion opportunities
• Triage and prioritize accounts based on health scores, renewal timelines, and product usage data
• Maintain accurate and up-to-date customer data across CS platforms
• Execute Digital Engagement Campaigns
• Design and execute multi-touch outreach campaigns (email, in-app, etc) targeting customer segments by product, lifecycle stage, or health status
• Contribute to customer newsletters, product update communications, and event invitations
• Manage campaign calendars and coordinate timing across product lines and customer segments
• Track engagement metrics and iterate on messaging to improve open rates, response rates, and conversion
• Drive Value & Support Customer Outcomes
• Support customers in achieving product adoption milestones and value realization goals
• Identify upsell and cross-sell signals and surface qualified opportunities to the Sales team
• Respond to customer inquiries efficiently, leveraging templates, knowledge base resources, and automation where appropriate
• Support the execution of customer success plans for key accounts in your portfolio
• Escalate & Resolve Issues
• Serve as the first line of awareness for customer issues surfaced through digital channels, health score changes, or direct outreach
• Escalate complex product, technical, or relationship issues to the appropriate internal teams promptly and with clear context
• Track escalation status and ensure timely resolution, following up with customers to close the loop
• Partner with Support, Implementation, and Product teams to address systemic issues affecting multiple customers
• Maintain Operational Excellence
• Maintain clean, complete, and reliable customer data in Totango and Salesforce
• Document customer interactions, outcomes, and follow-up tasks consistently
• Contribute to the development and refinement of scalable playbooks, templates, and digital engagement frameworks
• Track and report on portfolio-level KPIs including health score trends, campaign engagement, escalation volume, and renewal risk

Digital Customer Success Manager – Grants

• Be the primary contact for new customers during onboarding
• Oversee the onboarding process from end-to-end
• Gather requirements and configure SaaS products to meet those requirements
• Carry out basic project management activities
• Ensure smooth transition from sales to adoption
• Collaborate with cross-functional teams including sales, product management, customer success, and technical support
• Communicate internal and client deliverables to appropriate parties
• Maintain Cloud Coach project schedule for new client implementations or expansions
• Communicate project status weekly to leadership and internal departments
• Suggest process and documentation improvements to the Director of Professional Services

Implementation Manager – Payments

• Serve as the primary point of contact for clients during the onboarding process.
• Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
• Carry out basic project management activities.
• Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
• Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
• Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
• Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.

Implementation Manager – Grants

Account Executive – Not For Profit

Support Engineer

• Support project coordination functions tied to the Software Consultant role
• Track and follow up on project tasks, schedules, and deliverables
• Assist with communication between clients, internal teams, and leadership
• Maintain shared documentation repositories for identified client projects and ensure files are updated
• Clean, structure, and analyze client or project datasets
• Support requirements and process creation for clients and stakeholders
• Perform data validations and quality checks
• Use AI tools to generate draft documents, summaries, requirements notes, analysis explanations, or communications
• Accelerate the production of project artifacts such as meeting summaries, data narratives, or documentation drafts
• Participate in client discovery sessions with senior team members
• Document business processes, requirements, gaps, and pain points
• Organize findings into templates or structured summaries
• Assist in preparing client-facing materials, including solution outlines, job aids or presentation content
• Prepare clear notes on identified issues or requirements
• Lead portions/sub-sections of prescriptive projects with limited variability such as vanilla/close to vanilla upgrades and migrations

Temporary Project & Data Support Analyst

Software Engineer

• Support the enterprise rollout of AI tools, including user onboarding, training, and adoption initiatives across all business units
• Lead the deployment, administration, and ongoing development of the N8N automation platform
• Design, develop, and maintain N8N workflow automations to streamline processes and improve operational efficiency
• Build and deploy MCP (Model Context Protocol) servers to integrate internal applications with our central company knowledge base
• Partner with cross-functional teams to identify automation opportunities and translate business requirements into technical solutions
• Deliver AI enablement training and upskilling programs to help employees adopt AI tools and build their own automations
• Collaborate closely with the AI Engineering team to align enablement initiatives with broader AI strategy and infrastructure
• Document automation patterns, integration architectures, and best practices to create a scalable enablement framework
• Measure and report on the impact of AI initiatives, including time savings, efficiency gains, and adoption metrics

Test Automation Developer

Account Executive – Enterprise

Product Marketing Manager

Legal Assistant

Senior AWS DevOps Developer

Implementation Manager – Procurement

Product Marketing Manager

Digital Customer Success Manager – Grants

Implementation Manager – Payments

Implementation Manager – Grants

Account Executive – Not For Profit

Digital Customer Success Manager – Grants

Legal Assistant

Temporary Project & Data Support Analyst

Associate AI Enablement Developer