Customer Success Manager, Grants

Euna Solutions

Customer Success Manager managing a high-volume portfolio of Euna customers through digital-first engagement and proactive outreach campaigns. Focused on operational efficiency and meaningful customer experiences.

Posted 6/1/2026full-timeOakville • 🇨🇦 CanadaJuniorMid-Level💰 CA$66,000 - CA$82,500 per yearWebsite

About the role

Key responsibilities & impact

Manage the health and success of over 300 accounts across one or more Euna product lines
Monitor customer health signals at scale using Totango and Salesforce to identify risk, engagement trends, and expansion opportunities
Triage and prioritize accounts based on health scores, renewal timelines, and product usage data
Design and execute multi-touch outreach campaigns targeting customer segments by product, lifecycle stage, or health status
Contribute to customer newsletters, product update communications, and event invitations
Track engagement metrics and iterate on messaging to improve open rates, response rates, and conversion
Support customers in achieving product adoption milestones and value realization goals
Identify upsell and cross-sell signals and surface qualified opportunities to the Sales team
Serve as the first line of awareness for customer issues surfaced through digital channels
Track escalation status and ensure timely resolution, following up with customers to close the loop
Maintain clean, complete, and reliable customer data in Totango and Salesforce

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in a SaaS environment
Experience managing a large book of business (200+ accounts) with a tech-touch or digital-first model
Strong data literacy - comfortable working with CRM and CS platform data to identify trends and prioritize actions
Excellent written communication skills with experience crafting customer-facing emails, campaign content, or newsletters
Highly organized with the ability to manage competing priorities across a high-volume portfolio
Experience with CS tools such as Totango, Salesforce experience a plus
Public sector or government technology experience is a plus, but not required
A genuine curiosity about AI tools and enthusiasm for using them to work smarter

Benefits

Comp & perks

Competitive wages
Wellness days
Community Engagement Committee
Flexible workday
Health and dental benefits
Culture committee

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata literacyCRM data analysiscampaign content creationcustomer engagement metricsupsellingcross-sellingproduct adoptionvalue realization

Soft Skills

written communicationorganizational skillsprioritizationcuriosityenthusiasm