Euna Solutions

Director

• Build and scale a modern Professional Services function
• Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives
• Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths
• Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin
• Own execution for complex SaaS implementations
• Oversee multiple, concurrent, multi-phase implementations with government and public sector customers
• Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs
• Ensure customers reach value quickly while navigating regulatory, data, and process complexity
• Deliver projects on time, on scope, and on budget—with high customer satisfaction
• Establish metrics that actually drive decisions

Director, Professional Services

Human Resources

• Coordinate onboarding activities from pre-boarding through an employee’s first weeks
• Act as a go-to resource for new hire questions, escalating complex issues when needed
• Track and ensure completion of onboarding tasks and paperwork
• Support clear, timely onboarding communications with managers and HR partners
• Collect and process employment documentation (I-9s, tax forms, background checks, benefits info)
• Follow established processes to meet federal, state/provincial, and company compliance requirements
• Maintain accurate employee data in the HRIS
• Support internal and external audits
• Enter new hire data accurately and on time
• Monitor onboarding workflows and checklists
• Update templates, guides, and onboarding materials
• Flag data issues or process gaps and help improve them
• Build knowledge of HR policies, onboarding practices, and compliance basics
• Participate in training and shadowing opportunities
• Share ideas to improve efficiency and the new hire experience

Human Resources Coordinator

Content Manager

• Assist in maintaining the company’s RFP content library (e.g.,SharePoint, HighSpot, etc.)
• Help tag, organize, and update existing content to ensure accuracy and usability.
• Review and edit responses for clarity, grammar, and brand consistency.
• Support version control and tracking of content changes across teams.
• Assist proposal writers in sourcing and organizing content for RFP and RFI responses.
• Support document formatting, proofreading, and compliance checks.
• Conduct research to fill content gaps and ensure up-to-date information on company offerings, capabilities, and metrics.
• Partner with subject matter experts (SMEs) across departments (product, sales, marketing) to collect and verify information.
• Participate in proposal team meetings and content review sessions.
• Suggest improvements for content organization, tagging, and usability.
• Help develop new templates, standard responses, or process documentation.

Junior RFP Content Manager

Implementation Specialist

• Lead multiple client implementations from kickoff to go-live
• Analyze existing budgeting processes and recommend improvements
• Migrate and load data using our Excel-based interface
• Manage timelines, track progress, and resolve issues
• Collaborate across departments to ensure client success
• Become a product expert and trusted advisor to clients

Implementation Manager, Budget

Solutions Engineer

• Own the strategy for delivery of product demos
• Re-engineer the demo process as required to ensure maximum impact and effectiveness
• Acquire a deep knowledge of Euna Procurement products and solutions, with the ability to expertly navigate all functional areas of the software
• Attend joint sales calls with Account Executives to conduct in-person or web-based demos
• Prepare for demos by collaborating with Account Executives and conducting own research into specific and unique customer requirements
• Remain flexible to tailor demos to maximize relevancy for each prospect client
• Prepare and load customized datasets where required, ensuring accuracy and database stability
• Ensure demo databases are periodically updated and remain current
• Customize demo databases to be relevant for each market vertical
• Prepare for and lead scheduled monthly webinars for designated vertical
• Be highly competent of Euna Procurement’s product development roadmap and project management approach to implementations
• Liaise with the Product Development team and PM team to ensure alignment between functionality that is promised and what can be delivered

Account Executive

• Drive sales results– Strive to achieve and exceed set sales targets
• Build & manage an effective pipeline– Evaluate and prioritize prospect opportunities to maximize sales of net new products and services
• Actively prospect for new leads to create a steady funnel of progressive opportunities, including cold calling, emailing, social media and industry networking
• Own your book of business- Manage sales cycles and present the value of our solutions to Director-and-above level contacts
• Travel as necessary to develop new opportunities, including representing the company at industry trade shows (up to 20% travel)
• Partner Development- Establish productive, professional relationships with key personnel in assigned partner accounts
• Leverage partner relationships to uncover and exploit joint opportunities
• Qualify and convert leads from partners or through partner channel
• Develop in-depth understanding of prospective customers– Place value on knowing key aspects of prospective customer’s business
• Build positive customer interactions – Display high levels of optimism about every customer opportunity
• Differentiate Euna Solutions value– Maximize all interactions with customers to demonstrate the value of Euna products and services
• Influence customer decisions – Serve as a problem solver for the customer
• Plan and manage time effectively– Plan ahead and use effective time management to maximize selling activities
• Record and update all activities in Salesforce.

Account Executive – Payments

Accounting Manager

• Assist with customer communications about company updates (e.g., name changes, banking info)
• Update vendor forms, customer portals (US & Canada)
• Complete tax-related projects including exemption certificates and sales tax updates
• Ensure billing data integrity and collaborate with internal teams
• Support monthly GL account reconciliations
• Assist with vendor invoice reviews and payment processing
• Help with month-end close and finance reporting
• Maintain data accuracy and help improve finance file organization
• Help locate and upload contracts into our CMS
• Support renewal tracking and document audits
• Ensure compliance with vendor registration processes
• Participate in data clean-up and reconciliation across Salesforce and other platforms

Accounting Associate – Co-Ops

• Support the implementation and onboarding process of clients
• Drive new customer onboarding and monitor & retrain existing accounts to ensure product adoption
• Be a product subject matter expert to understand and apply client goals to product abilities
• Support the training and development of the department
• Work with cross functional teams to better understand the Euna Grants product
• Lead client trainings on effective use of the system
• Identify potential project risks and report risks to Customer Success and Project Managers
• Ensure client feedback requests have sufficient information for successful execution of work
• Configure clients’ Euna Grants instance based on business requirements
• Develop client configuration documentation
• Conduct testing associated with client configuration
• Document issues discovered during testing, create support tickets, and monitor resolution of issues
• Support Customer Success requests for client support including trainings, troubleshooting, or project related work
• Identify and document system functionality gaps
• Identify internal training needs and play a key role in the onboarding of new hires
• Partner with Product and Development teams on enhancing AmpliFund functionality
• Participate in cross-functional team activities that may include requirements gathering and business process modeling
• Perform other job-related duties as assigned

Senior Implementation Manager – Grants

Product Marketing

• Own production stability, release management, and incident response across the GTM systems stack
• Lead root-cause analysis, remediation, and trend reporting to prevent repeat issues
• Ensure system reliability, scalability, data integrity, and integration health
• Map, document, and maintain end-to-end system workflows supporting lead-to-opportunity, deal operations, quote-to-order, renewals, and cross-functional handoffs
• Translate business requirements into system designs, implementation plans, and execution roadmaps
• Lead deployment of new GTM tools, enhancements, and workflow optimizations, including change management, testing, and release standards
• Partner with Revenue Operations, Enablement, and Finance to define the GTM systems roadmap and manage backlog and prioritization
• Manage and develop a growing team of GTM systems administrators, analysts, and developers
• Set clear expectations for delivery quality, timelines, and execution standards
• Manage external vendors and implementation partners, including scoping, delivery oversight, outcomes, and budget management
• Partner closely with Revenue Operations to define, document, and operationalize GTM processes and business rules
• Support GTM tool evaluation and procurement in partnership with Finance and GTM leadership
• Work with Enablement to drive adoption of GTM tools and workflows
• Serve as the primary GTM systems point of contact for Sales, Marketing, Finance, and Customer Success leadership

Senior Manager, GTM Systems

Revenue Operations

• Own governance and oversight for deal execution, including booking standards and compliance with approved business policies
• Serve as the escalation point for complex deal structures, booking discrepancies, and contract interpretation questions
• Partner with Finance to support month-end bookings reconciliation
• Design, administer, and manage variable compensation plans in partnership with GTM leadership and Finance
• Enforce pricing, discounting, and approval guardrails to protect deal economics
• Govern post-sale handoffs across Sales, Implementation, and Customer Success for closed-won deals and renewals
• Lead GTM process design, documentation, governance, and continuous improvement across Sales and Customer Success
• Identify process gaps and failure points; design and implement solutions with GTM Systems and Enablement
• Configure and roll out GTM tools in partnership with systems teams and business leaders
• Monitor tool adoption and support enablement plans to drive consistent usage
• Establish and enforce standards to ensure accuracy across bookings, pipeline, forecast, and renewals reporting
• Deliver data-driven insights on capacity, coverage, and productivity to inform resourcing and headcount decisions
• Coordinate and standardize win–loss data collection, analysis, and reporting
• Manage and develop Revenue Operations analysts, with accountability for accuracy, quality, and timeliness
• Partner closely with GTM Systems to align business rules, processes, and system configuration
• Enforce GTM operating standards across Sales, Marketing, and Customer Success—including exercising judgment to block non-compliant deals or processes when necessary

Revenue Operations Manager

• Drive results: Exceed your targets and maintain the energy and focus to win.
• Build and manage your pipeline: Prospect, qualify, and prioritize opportunities that move the needle.
• Collaborate and mentor: Partner with a BDR in your territory to create opportunities and share what works.
• Understand your customers: Uncover their pain points and tailor Euna solutions that create measurable impact.
• Differentiate with purpose: Tell the Euna story with conviction—why we exist, what we solve, and how we deliver value.
• Own the process: From RFPs to closing, you quarterback the deal with precision, communication, and urgency.
• Represent Euna in the market: Be visible at conferences, trade shows, and industry events.
• Use your tools well: Plan, track, and execute in Salesforce—owning your time, data, and results.

Enterprise Account Executive

Customer Success Manager

• Develop and implement strategies to enhance the overall customer experience, ensuring customer satisfaction, retention, and growth
• Lead a team of managers, supervisors, and contributors, providing guidance, coaching, and support to ensure high performance and achievement of team goals
• Collaborate with cross-functional teams, including product development, sales, marketing, and support, to drive company-wide initiatives that prioritize the customer experience and align with the organization's goals and values
• Own and evolve all Customer Success related processes and tools
• Drive efficiencies through tech-touch, including the use of Artificial Intelligence
• Reconcile revenue and churn records from Customer Success with finance monthly
• Monitor and report on key performance metrics related to customer experience, identifying areas for improvement, and taking corrective action where necessary
• Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes
• Approve team expenses
• Conduct market research and analyze industry trends to stay abreast of changes in the customer experience landscape and identify opportunities for innovation
• Foster a culture of customer-centricity across the organization, promoting a customer-first mindset and ensuring that all employees understand the importance of delivering an exceptional customer experience
• Work closely with the CCO and Support to develop and implement customer success and support strategies that align with the organization's goals and values
• Represent the organization as a thought leader in customer experience, speaking at conferences and events, and contributing to industry publications
• Ensure compliance with regulatory requirements related to customer experience, and work with legal and compliance teams to develop policies and procedures to mitigate risk

Senior Director, Customer Success

Manager

• Lead all facets of project management using methods best suited for the customers
• Instill leadership in client meetings, project status or stand-ups
• Lead the effort to remove, or assist in removing, obstacles from the delivery of the project and its activities
• Provide ongoing technical support in the case that project task execution is hampered by lack of supporting internal documentation
• Monitor internal teams channel to provide support for daily questions that arise regarding execution of project tasks
• Manages and motivates the project team during planning, estimating, design, implementation, testing, delivery, and warranty of assigned projects
• Manage financial aspects of projects and contracts ensuring continued profitability and cost containment while ensuring our customers perceive the value of the services we provide.

Manager, Professional Services

• Build and own the ABM strategy for priority enterprise public sector accounts.
• Develop targeted 1:1 and 1: Few programs aligned to account needs, sales priorities, and market insights.
• Design and execute integrated ABM programs across email, digital, content, paid media, events, and coordinated sales plays.
• Enable Sales with insights, content, engagement reports, and recommended actions.
• Use intent, engagement, and account-level signals to identify opportunities and timing.
• Track and report on engagement, funnel impact, pipeline contribution, and account progression.

Director, Professional Services

Human Resources Coordinator

Junior RFP Content Manager

Implementation Manager, Budget

Solutions Engineer

Account Executive – Payments

Accounting Associate – Co-Ops

Implementation Manager, Budget

Senior Implementation Manager – Grants

Senior Manager, GTM Systems

Revenue Operations Manager

Enterprise Account Executive

Senior Director, Customer Success

Manager, Professional Services

Enterprise ABM Programs Manager