Euna Solutions

Procurement

• Report to the Manager of Customer Success within the Procurement Customer Success team at Euna Solutions.
• Develop a deep understanding of the Procurement SaaS product and its public-sector use cases.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders; lead regular customer meetings.
• Build strong relationships with key stakeholders; identify individual and organizational goals to deliver value at every touchpoint.
• Design and execute customer success plans to help customers achieve desired outcomes and maximize product value.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams (sales, marketing, product development) to ensure exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand product scope.
• Monitor customer health indicators, respond to potential retention risks, and facilitate churn mitigation calls.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attend and assist with webinars and events to connect with customers and expand the customer community.

Customer Success Manager, Procurement

Accounting Manager

• Report to our Senior Manager, Accounting and work closely with Finance and Accounting teams
• Assist with tasks related to Accounts Receivable and Billing
• Liaise daily with finance, accounting, sales and customer success teams
• Direct contact with customers to help keep billing on track
• Data Integrity & Analysis: work closely with various departments in data cleanup exercises to enhance our functional processes
• Accounting Tasks & Projects: update customers on internal changes and help with tax projects
• Finance Administration: ensure the accuracy of records and improve overall organization of finance documentation
• Collaborate: manage ad hoc requests from finance and accounting teams as required
• Support special projects and ad-hoc tasks; take on additional responsibility as needed
• Position is a Jan–April co-op term with anticipated start date Jan 6, 2026

Accounting Associate, Co-op

Marketing

• Build, own and execute the program strategy in partnership with BDR and sales to achieve qualified pipeline and booking targets
• Leverage research to determine optimal messaging and approach
• Build and execute multi-channel programs designed to continually engage and ignite interest with the total addressable market for your segment
• Own the health and hygiene of your marketable database, ensuring TAM representation and structure to maximize audience engagement and reach
• Determine optimal mix of programs (nurture, ABM, conversion, and brand) to guide prospects through the funnel
• Create content to support programs including emails and sales cadences, and work with Integrated Marketing team on larger content pieces
• Execute programs through marketing functions seeking functional expertise to optimize programs
• Work with Product Marketing to connect product messaging to segment priorities
• Build a strong relationship with Sales to ensure alignment on program priorities and gain buy in for programs
• Look for and build relationships with third parties that already have a captive audience with your prospect base
• Understand the value of the marketing tech stack in programs to deliver automation and insights on intent (specifically Pardot and 6Sense)
• Measure program and funnel metrics to drive optimization through data-based decision making
• Support client and field/event marketing function by identifying program opportunities
• Support marketing budget including forecasting and ensuring good standing with finance and vendors
• Leverage client success stories to communicate value to prospects
• Prioritize the highest impact initiatives and work on multiple programs concurrently

Marketing Programs Manager

Sales Operations Manager

• Design, manage, and optimize onboarding programs for new sales hires to ensure quick ramp-up times
• Deliver ongoing training programs aligned with new product features, market shifts, and evolving buyer personas
• Partner with Product Marketers to ensure sales teams have access to case studies, battle cards, playbooks, and pitch decks
• Maintain a centralized sales enablement content repository and promote its effective use
• Collaborate with Sales Leadership and RevOps to refine sales processes, methodologies, and workflows
• Monitor adoption and compliance with sales processes through CRM insights and performance metrics
• Track key enablement metrics (onboarding time, win rate, content usage) and use insights to inform programs
• Collect feedback from sales teams and continuously improve enablement efforts
• Work closely with Marketing, Product, and Customer Success to ensure messaging alignment and knowledge transfer
• Serve as liaison between frontline sales teams and internal product/marketing updates
• Scale go-to-market strategy, drive sales productivity, and ensure consistency in messaging across the sales cycle

Sales Enablement Manager

Product Manager

• Define and own the product vision and roadmap for Euna Payments, aligning with market needs and regulatory requirements in the public sector
• Lead cross-functional teams (design, engineering, UX, compliance) to deliver integrated payments solutions
• Prioritize features enabling multichannel revenue collection, centralized reporting, and reconciliation through Revenue Management
• Ensure product adheres to PCI Level-1, SOC 2 Type 1 & 2, and other security/compliance standards
• Partner with customer success and sales to support onboarding of enterprise clients and incorporate customer feedback into the roadmap
• Monitor usage, adoption, and satisfaction to drive improvements that increase on-time payments, reduce support volume, and deliver cost savings
• Act as product evangelist, representing Euna Payments internally and at industry events, conferences, and customer forums
• Drive innovation across cashiering, kiosks, online payments, revenue management, and integrations

Director of Product Management, Payments

Implementation Specialist

• Guide public sector clients through all stages of product implementation
• Analyze business needs, recommend best practices, and ensure smooth completion of multiple concurrent implementations
• Become a subject matter expert in Euna Budget Professional’s budgeting system
• Collaborate with clients to identify gaps and improvements to be built in the system to provide an efficient budgeting tool
• Lead internal stakeholders to deliver the reporting, integration and product solutions needed by the client
• Prepare and migrate client data using Euna Budget’s data load interface
• Serve as a business partner to internal teams by sharing your expertise
• Oversee multiple implementations from post-sales to full utilization of Euna Budget’s products
• Define timelines, track progress, and maintain regular communication with clients
• Identify and resolve implementation challenges by collaborating with internal teams to deliver optimal results

Implementation Manager

Engineering Manager

• Lead teams of software developers to ship reliable code on a consistent basis
• Oversee design, development, testing, and maintenance of software programs & applications
• Collaborate with other managers and stakeholders to ensure software meets business objectives, security requirements, and customer needs
• Empower, inspire, and support a talented team of engineers; coach and mentor team members
• Ensure the team follows best practices and meets quality and performance standards
• Identify and address factors inhibiting the efficiency and effectiveness of development processes
• Review technical specifications and contribute to development of high quality, pragmatic solutions that fulfill complex business requirements
• Plan and lead estimation for upcoming projects and determine the right people/team to tackle the project
• Work with other leaders to publish and monitor metrics
• Evaluate and select appropriate tools, technologies, and methodologies for software development
• Set goals and expectations for the software development team and provide guidance and feedback
• Set employee expectations, hold yearly reviews, and guide career advancement
• Work under a variety of pressures while utilizing excellent time management skills

Manager, Software Development

Cloud Engineer

• Modernize an existing single-tenant .NET SaaS application hosted on Azure, focusing on scalability, performance, and maintainability
• Design and implement robust, scalable, and secure solutions on Azure, with the goal of converging to a single multi-tenant product
• Proactively integrate and maximize the use of AI code generation tools (e.g., GitHub Copilot) and agentic tools (e.g., Warp) to accelerate development and improve code quality
• Write clean, efficient, testable, and well-documented C#/.NET code and develop high-quality automated test suites
• Identify and resolve performance bottlenecks to ensure optimal application responsiveness and resource utilization
• Participate in architectural discussions, code reviews, mentoring less experienced developers, and collaborating with a small dedicated team
• Set up and improve CI/CD pipelines, monitoring, and troubleshooting within the Azure environment to ensure operational excellence
• Continuously research and evaluate new Azure services, .NET technologies, and AI development tools to propose improvements and innovations

Senior .NET Azure Developer – AI-First Modernization

• Serve as the primary point of contact for clients during onboarding; conduct kickoff meetings and gather business processes and requirements
• Configure SaaS products: customize system settings, workflows, and integrations; minimize customizations using out-of-the-box functionality
• Perform basic project management: ensure scope alignment, plan communications, evaluate risks and opportunities, advise on change management
• Prepare data and carry out initial data loads (work extensively in Excel); write simple scripts; author ad hoc reports
• Collaborate with sales, product management, customer success, and technical support to ensure seamless transition from sales to adoption
• Develop and deliver training sessions; create and maintain implementation documentation, user guides, and knowledge base articles
• Identify and address implementation challenges; troubleshoot and escalate complex problems; provide timely client updates
• Contribute to continuous improvement of implementation processes and methodologies

Implementation Manager, Procurement

Consultant

• Serve as the Implementation Manager leading implementation teams and performing project management for Euna’s Budget Enterprise SaaS solution.
• Provide public sector budget consulting and support to clients.
• Configure Euna Budget Enterprise based on client requirements and map fields to customer reports.
• Review customer reporting requirements, perform application testing, and provide client documentation.
• Read SQL, query databases, and understand stored procedures to support clients.
• Provide exceptional customer service from project kickoff to post-implementation support.
• Manage project plans, timelines, schedules, budgets, resources, and ensure milestones are met.
• Proactively communicate project status updates to clients and internal stakeholders.
• Work with clients to identify areas for process improvement and recommend software solutions.
• Train and support end-users to ensure successful adoption.
• Maintain high customer satisfaction and help drive client retention and growth.
• Provide post-implementation support via a ticket tracking system and create documentation for transition to support.
• Collaborate with cross-functional teams and stay current with industry trends and best practices.

Principal Consultant – Budget and Implementation

• The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
• Responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product.
• Work closely with customers to understand their business needs, develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders.
• Collaborate with cross-functional teams to ensure customers receive the best possible service and support across all touchpoints.
• Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Solutions Engineer

• Design scalable, secure GenAI infrastructure serving multiple business units
• Define integration patterns between GenAI services and existing enterprise systems
• Create technical standards and guidelines for AI model deployment and management
• Architect data flows for training, fine-tuning, and inference pipelines
• Design MCP schemas and integration patterns for AI tool connectivity
• Evaluate and recommend GenAI platforms, model serving infrastructure, vector databases
• Design model governance frameworks including version control, A/B testing, rollback strategies
• Define observability and monitoring approaches for AI system performance and costs
• Create disaster recovery and business continuity plans for AI-dependent processes
• Translate business requirements from product managers into technical architecture
• Partner with security and compliance teams to ensure AI governance standards
• Guide engineering teams on implementation patterns and best practices
• Communicate technical decisions and trade-offs to non-technical stakeholders

Customer Success Manager, Procurement

Accounting Associate, Co-op

Marketing Programs Manager

Sales Enablement Manager

Director of Product Management, Payments

Implementation Manager

Manager, Software Development

Senior .NET Azure Developer – AI-First Modernization

Implementation Manager, Procurement

Principal Consultant – Budget and Implementation

Customer Success Manager, Procurement

Solutions Architect, GenAI