Implementation Manager – ECP, Grants

Euna Solutions

Implementation Manager coordinating client engagements for Euna Grants implementation. Managing discovery, training, and configurations for public sector grant programs.

Posted 6/8/2026full-timeOakville • 🇨🇦 CanadaMid-LevelSenior💰 $70,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements
Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps
Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training
Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity
Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation
Conduct UAT, document issues, create support tickets, and monitor resolution to closure
Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats
Proactively identify and escalate project risks to Project Management
Participate in cross-functional activities including requirements gathering and business process modeling

Requirements

What you’ll need

BA/BS degree or equivalent work experience
4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager)
Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations
Public sector experience is strongly preferred
Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts
Experience with SaaS platforms required
Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency
Extensive experience training or teaching clients in a virtual environment
Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives
Ability to manage multiple complex projects and competing deadlines simultaneously
Strong analytical and documentation skills, particularly in requirements gathering and configuration work
Ability to work independently while remaining a reliable, collaborative member of a broader team
Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient
Strong attention to detail; organized and consistent in follow-through.

Benefits

Comp & perks

Competitive wages
Wellness days
Community Engagement Committee
Flexible work day
Benefits

ATS Keywords

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Hard Skills & Tools

grants managementconfiguration documentationUATrequirements gatheringbusiness process modelingdata relationshipssystem architectureSaaS platformsimplementation methodologytraining

Soft Skills

strong communication skillsanalytical skillsorganizational skillsability to manage multiple projectscollaborativeadaptabilityattention to detailproblem-solvingclient trainingproject risk management

Certifications

BA/BS degreeCustomer Success certificationProject Management certificationImplementation Manager certificationSaaS certificationTraining certificationBusiness Analysis certificationData Management certificationAgile certificationChange Management certification