Implementation Manager – ECP, Grants

Euna Solutions

Implementation Manager guiding clients through the Euna Grants onboarding lifecycle. Leading the implementation and configuration of grants management systems for public sector clients.

Posted 6/8/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements
Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps
Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training
Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan
Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity
Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation
Demonstrate deep knowledge of the grant lifecycle — from pre-award through close-out — and articulate the specific role Euna Grants plays at each stage
Conduct UAT, document issues, create support tickets, and monitor resolution to closure
Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats
Support requests for client training, troubleshooting, and project-related work as needed
Proactively identify and escalate project risks to Project Management
Ensure client feedback requests contain sufficient detail for successful execution before routing for action
Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities
Participate in cross-functional activities including requirements gathering and business process modeling
Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing

Requirements

What you’ll need

BA/BS degree or equivalent work experience
4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager)
Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations
Public sector experience is strongly preferred
Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts
Experience with SaaS platforms required
Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency
Extensive experience training or teaching clients in a virtual environment
Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives
Ability to manage multiple complex projects and competing deadlines simultaneously
Strong analytical and documentation skills, particularly in requirements gathering and configuration work
Ability to work independently while remaining a reliable, collaborative member of a broader team
Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient
Strong attention to detail; organized and consistent in follow-through.

Benefits

Comp & perks

Competitive wages
Wellness days
Community Engagement Committee
Flexible work day
Health and dental benefits
Culture committee

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

grants managementconfiguration documentationrequirements gatheringbusiness process modelingUATdata relationshipssystem architectureSaaS platformsimplementation methodologyproject management

Soft Skills

strong communication skillsanalytical skillsattention to detailorganizational skillscollaborationadaptabilityproblem-solvingtraining and teachingclient engagementrisk management

Certifications

BA/BS degreeCustomer Success certificationProject Management certificationImplementation Manager certificationSaaS certificationGrant Management certificationTraining certificationBusiness Analysis certificationAgile certificationChange Management certification