Etraveli Group

Business Analyst

• - Identify gaps in our flight distribution by conducting competitor analysis and benchmarking to find solutions to bridge the gap.
• - Work with internal stakeholders to ensure we have a data driven approach to follow up on flight coverage.
• - Lead projects/initiatives within the content coverage area to ensure success.

Senior Business Analyst – Sales Air Content

Manager

• Lead the team responsible for the company’s flexibility product’s portfolio in the travel sector.
• Supervise daily, weekly, and monthly KPI analysis and collaborate closely with the Fintech product and solutions team to propose corrective actions that maximize impact on flexibility offerings.
• Drive important cross-functional projects related to flexibility products that focus on KPI improvements and overall product performance.
• Identify areas of risk, initiate ad-hoc analysis, and build models to assess the performance of flexibility solutions.
• Communicate insights, risks, and opportunities to senior leadership and cross-functional stakeholders, supporting strategic business decisions.
• Partner with external fintech and travel partners, sharing performance insights, aligning on priorities, and driving joint improvements.
• Synthesize complex data into clear, executive-level narratives and recommendations, ensuring business and technical audiences understand key outcomes.
• Support the evaluation of new fintech flexibility products, innovative options, and partners within the travel industry.
• Develop new routines to address company business flow changes and serve as a key stakeholder in projects affecting flexibility product performance.
• Ensure the adequacy of reporting packages, driving changes to optimize KPI monitoring and business visibility related to flexibility offerings.
• Lead automation projects and introduce advanced alert mechanisms, incorporating machine learning to enhance the performance of flexibility products.
• Provide guidance and ensure that all data analysts interpret data consistently, identifying trends and offering meaningful recommendations specific to flexibility products.
• Promote consistency in quality of work across the team by fostering collaboration and adherence to best practices.
• Think creatively to solve problems, supervise data analysis output, and guide business analysts in their work.

Data Reporting Manager

Business Development Rep

• Identify opportunities and build relationships with potential business partners
• Manage and nurture relationships with existing accounts
• Draft incentive proposals and presentations
• Use performance data per airline company in order to define our strategy in the negotiation process and optimize our collaboration
• Participate, drive or arrange meetings and conference calls
• Be a point of contact for airline related issues within the company
• Drive and monitor sales performance
• Act as the airline stakeholder for internal/external development projects

Business Development Manager

Pricing Analyst

• Drive sales and revenue in different sales channels by implementing relevant pricing actions in accordance with the strategy
• Conduct competitor analysis and benchmarking
• Engage in improvement of different Revenue and Cost KPI’s
• Identify, communicate and act upon different trends and shifts in the market
• Coordinate and communicate with different stakeholders in the company to ensure new functionalities and ongoing developments
• Deliver ad-hoc analysis to support decision making

• Become the relevant market expert with respect to digital insurance and fintech products including regulatory implications and best practices.
• Perform fintech products/solutions’ evaluation processes, including new providers and expected impact by formulating business cases under a number-driven and multifaceted approach including economics, customer experience, performance, and strategic focus.
• Monitor and assess competition on partner, market, and product levels and assess the company’s competitiveness from an offering perspective.
• Define the business requirements for the implementation of new products, ensuring clear guidelines towards the involved cross-functional leads including development.
• Project manage fintech products’ onboarding, ensuring business alignment amongst functions, and coordinate internal and external partners to ensure smooth transition.
• Collaborate closely with engineering, data, and design to define product backlogs and deliver continuous improvements based on data and user feedback.
• Maintain top responsibility for operational and financial product performance. Define financial objectives and KPIs and ensure that analytics are implemented and that dashboards reflect the expected information.
• Manage communications with existing partners on operational and product aspects. Attend QBRs to stay up to date with new products and opportunities and drive deriving action plans.
• Support RFPs for new partners under a well-organized approach to assess their fit with ETG’s needs and tech ecosystem.
• Be up to date with market trends in the fintech and travel-tech industry to be able to propose new initiatives/innovative solutions with high impact.

Manager – Flexibility Products

• Relationship management: Build and maintain strong, trust-based partnerships tailored to Air content providers, positioning Etraveli Group as a strategic partner of choice.
• Cross-functional coordination: Lead cross-functional collaboration at operational and at senior levels, aligning executives and operational teams toward shared provider objectives.
• Stakeholder management: Engage and communicate effectively with senior leaders and diverse stakeholders, including C-level executives, to ensure unified expectations and executive sponsorship for provider initiatives.
• Business-driven engagement: Translate company strategy into actionable provider goals, driving innovation, long-term growth, and competitive advantage.
• Governance leadership: Lead or participate in QBRs and operational meetings to track progress, resolve issues, influence strategic direction, and elevate provider partnerships.
• Performance oversight: Monitor provider outputs against KPIs and SLAs, challenging performance where needed and ensuring delivery exceeds expectations.
• Risk and issue management: Anticipate and proactively mitigate strategic and operational risks, escalating strategically critical issues to ensure timely resolution.
• Contract compliance: Ensure adherence to agreed commercial terms, service levels, and contractual obligations, while driving continuous improvement in value delivery.

Senior Manager - Provider Relationships

• Work closely with senior leaders, guide stakeholders, and contribute to continuous improvement with focus on maximizing business value and quality execution
• Collaborate with various departments to align financial forecasts with business strategies
• Monitor and report on financial performance, identify risks and opportunities, provide regular updates and recommendations to senior leadership
• Identify areas for process improvement in Finance and implement more efficient procedures
• Project management from Finance in key strategic projects
• Produce and analyse business cases for new products and investments to ensure long term commercial value
• Perform credit assessments on new and existing partners and group-level assessments
• Ensure data quality in relevant systems and sources
• Undertake analysis, investigations and negotiations of costs to contribute to higher margins and cost consciousness
• Stakeholder management of external and internal partners
• Support M&A and financial integration activities

Senior Business Analyst, Strategic Finance

Content Marketing Manager

• Craft engaging, accessible, and on-brand copy across CRM, websites, blogs, and digital marketing campaigns
• Ensure all content is clear, high-quality, and error-free, even under tight deadlines or in fast-changing situations
• Work closely with eCommerce, UI/UX, designers, stakeholders, and fellow content specialists to deliver unified customer experiences that strengthen engagement and drive conversions
• Elevate UX and UI through compelling marketing copy
• Partner with LSPs and freelancers to deliver high-quality multilingual content, adapting messaging for different markets and cultures while maintaining a consistent brand voice
• Manage content across CMS platforms, ensuring consistency, accuracy, and timely updates across all digital touchpoints
• Streamline processes across websites, app, and digital campaigns to drive growth and create impactful local content experiences
• Participate in additional tasks as priorities evolve

Content Specialist

Product Manager

• Initially you will be working alongside a Senior Product Owner to ensure development targets are met around the given domain.
• You will join her/his daily work with the development teams, coordinating Business Owners, Product Managers, Project Managers, CX, UX, Developers as well as other stakeholders.
• By coaching and hands-on involvement with real projects you will gradually transition into a high degree of autonomy with the goal to lead your own team.
• Being part of the long term product/domain plan and requirement assessment process.
• Ensuring knowledge sharing throughout the organization and that stakeholders are updated continuously with the latest status.
• Providing post-release and day-to-day support by collecting, filtering, organizing, prioritizing and following up bug reports and questions.
• Identifying problems/opportunities within your domain and bringing them to life.

Product Owner

Controller

• Own domain PL by creating and monitoring relevant KPIs and PL material, providing insights on product performance, identify risk areas and provide feedback to business.
• Build and maintain complex financial models including business plans, profitability, pricing models, and business cases.
• Collaborate with product and commercial teams to evaluate products profitability, pricing strategies and product development decisions.
• Create and evolve forecasting models aiming to predict performance domain’s products performance important to be considered when taking strategic decisions including pricing, product continuity.
• Take ownership and responsibility for the financial success of the assigned products.
• Lead, track and analyze monthly, quarterly and annual financial reconciliations of product performance for both the company and B2B clients against forecasts..
• Provide variance analysis, scenario modeling strategic recommendations for corrective actions.
• Lead reporting/ automation tech initiatives aiming to increase speed and information accuracy flowing into the organization that is important for decision making
• Develop reporting frameworks, dashboards and well-structured presentations to support leadership decision making.
• Support new product launches by assessing financial feasibility, risk exposure and ROI.
• Act as a bridge between finance and product teams ensuring financial accountability and transparency.

Business Controller, Fintech

Full-stack Engineer

• Contribute to the analysis and design of both functional and non-functional requirements and technical plans.
• Design and develop tests across the test pyramid: Collaborate with the development team to ensure the thorough design, development, and execution of component, integration, end-to-end, and performance testing strategies.
• Contribute Code: Contribute code across multiple team repositories to execute on projects.
• Own your work: Independently take on a task from start to finish, from initial planning to completion. Own the development and maintenance of test automation solutions for assigned applications and systems.
• Collaborate: Participate in scrum ceremonies (grooming, planning, retrospectives, and standups) and take turns leading them.
• Drive testing quality standards and best practices across the organization.
• Mentor: Provide guidance to junior peers and SE1 teammates.
• On-call rotation: Participate in the team's on-call rotation to ensure system stability.

Software Development Engineer II, Test Automation

Customer Success Manager

• Ensure customers can easily perform key post-booking actions without agent support
• Serve as key stakeholder in development and evolution of self-service capabilities across digital touchpoints
• Consult on and design intuitive user journeys for post-booking actions (changes, cancellations, schedule updates)
• Analyze performance data and customer feedback to identify pain points, friction, and automation gaps and translate into improvements
• Collaborate with internal and cross-functional teams and with Booking.com to align initiatives and share insights
• Ensure customer communications in self-service flows are clear, accurate, and aligned with tone of voice
• Monitor and optimize self-service metrics (containment rate, resolution success, CSAT, contact deflection)
• Support rollout of new features or updates, advising on content, logic, and customer experience implications
• Act as subject matter expert on self-service experience within the Customer Success organization
• Drive alignment with strategic partners and prioritize improvements balancing customer experience, scalability, and operational efficiency
• Report to Senior Manager, Customer Success; position based in Athens

Senior Customer Success Specialist, Digital Solutions

• Develop and execute sales strategies, identifying new business opportunities, and nurturing relationships with key stakeholders to drive revenue growth.
• Ensure a continued healthy pipeline of new business.
• Manage end-to-end sales cycle from prospecting to live customer and beyond.
• Close collaboration with internal teams, including product development, marketing, and customer support, to ensure alignment between client needs and fintech solution offerings.
• Stay updated on industry trends ,challenges, and emerging opportunities to identify areas for business growth.

Business Development Manager – Fintech

QA Engineer

• Play an active part in an agile team throughout the lifecycle on the analysis, design, development & testing
• Design and implement test cases to run in an automated environment
• Execute both automated test scripts and manual testing when needed
• Debug and fix existing failed automated test cases
• Maintain the existing automation framework and suggest improvements
• Design and execute regression test suites
• Work closely with software developers and product owners
• Create bug reports and test bug fixes
• Propose new testing methods, tools, and frameworks
• Drive quality assurance lifecycle

QA Engineer, Back-end

• Lead the automation of the customer service agent incentive programs
• Improve existing reporting and controlling processes
• Monitor and analyze key financial and operational indicators
• Identify trends and patterns and help keep the business on track with its goals
• Deliver clear and data-driven insights and recommendations to stakeholders
• Collaborate closely with the Customer Service Leadership Team

Business Controller, Customer Services

• TripStack is a travel tech company using virtual interlining to combine flights and transportation, providing access to billions of itineraries and higher margins for partners
• As Product Owner reporting to Product Manager/COO, support stability, growth and vision of the core content platform and oversee scalable platform development
• Role includes aligning stakeholders, owning roadmap/KPIs, translating requirements into EPICs/stories, attending agile ceremonies, and improving CI-CD/security/quality practices

Product Owner, API

Account Manager

• Etraveli Group: leading tech and fulfillment company for online sales of flights, operating OTA brands and strategic partnerships
• Role: Provider Relationship Manager acting as central coordinator and liaison between providers and internal stakeholders
• Build and maintain strong, trust-based partnerships tailored to Air content providers
• Act as bridge between providers and internal teams (product, tech, operations, commercial) to align efforts
• Engage senior leaders and stakeholders to ensure unified expectations and support for provider initiatives
• Translate company strategy into actionable provider goals to drive growth, innovation, and competitive positioning
• Lead or participate in QBRs and operational meetings to track progress and resolve issues
• Monitor provider outputs against KPIs and SLAs; proactively address risks and improvement opportunities
• Identify and escalate operational or strategic risks and facilitate timely resolution
• Ensure adherence to commercial terms, service levels, and contractual obligations