Senior Manager - Provider Relationships

Etraveli Group

full-time

Posted on: 10/2/2025

Location Type: Hybrid

Location: Stockholm • 🇸🇪 Sweden

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Senior

About the role

Relationship management: Build and maintain strong, trust-based partnerships tailored to Air content providers, positioning Etraveli Group as a strategic partner of choice.
Cross-functional coordination: Lead cross-functional collaboration at operational and at senior levels, aligning executives and operational teams toward shared provider objectives.
Stakeholder management: Engage and communicate effectively with senior leaders and diverse stakeholders, including C-level executives, to ensure unified expectations and executive sponsorship for provider initiatives.
Business-driven engagement: Translate company strategy into actionable provider goals, driving innovation, long-term growth, and competitive advantage.
Governance leadership: Lead or participate in QBRs and operational meetings to track progress, resolve issues, influence strategic direction, and elevate provider partnerships.
Performance oversight: Monitor provider outputs against KPIs and SLAs, challenging performance where needed and ensuring delivery exceeds expectations.
Risk and issue management: Anticipate and proactively mitigate strategic and operational risks, escalating strategically critical issues to ensure timely resolution.
Contract compliance: Ensure adherence to agreed commercial terms, service levels, and contractual obligations, while driving continuous improvement in value delivery.

Bachelor’s degree in Business, Economics, Management, or related field
Proven track record of leading provider/vendor relationships at scale in an international context
Strong relationship-building skills with experience managing external partners
Experience engaging with senior stakeholders, including C-level executives
Proven ability to collaborate across functions (e.g. product, tech, operations, commercial)
Excellent communication and stakeholder management skills
Fluent in English (written and spoken)
Ability to translate business strategy into clear provider actions and goals
Experience working with KPIs
Strong problem-solving skills and a proactive mindset
Understanding of commercial contracts and advanced negotiation fundamentals

Benefits

A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident
Enjoy a vibrant company culture with daily office breakfasts, a weekly fika club, a ping pong table for friendly matches, and exciting events like our summer mingle and Christmas party.