Director, Business Operations
Zillow
CloudSQL
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- TripStack is a travel tech company using virtual interlining to combine flights and transportation, providing access to billions of itineraries and higher margins for partners
- As Product Owner reporting to Product Manager/COO, support stability, growth and vision of the core content platform and oversee scalable platform development
- Role includes aligning stakeholders, owning roadmap/KPIs, translating requirements into EPICs/stories, attending agile ceremonies, and improving CI-CD/security/quality practices
Requirements
- Work with stakeholders, architects, engineering managers, cross-functional product teams and developers to build high value features to help improve overall code quality and efficiencies
- Align stakeholders around the product vision and drive teams to deliver on quarterly roadmap goals
- Work with product leaders to build and maintain the product roadmap
- Own KPI monitoring and reporting
- Align product teams to identify opportunities for improvement in security/CI-CD/quality/performance practices and design reusable components
- Establish product requirements, set priorities and user expectations with scrum teams
- Attend all agile ceremonies as the product SME
- Translate requirements into well articulated EPICs and stories for technical teams
- Determine acceptance criteria and work with QA to build test cases
- Report on team output and continuously optimize processes to ensure productivity
- Identify internal dependencies, risks and pivot between high priority tasks
- 3+ years of well-rounded experience in a product role
- Bachelor's degree in computer science or MBA preferred
- Knowledge of software architecture, REST, cloud platform, platform engineering, micro-services, third party integrations
- Experience working as a hands-on Quality Engineer or Application Developer [an asset]
- Travel industry experience [with experience in Web or API Connections] [an asset]
- Experience in building UI interfaces/wireframing [an asset]
- Strategic thinker with strong experience in data-backed decision making
- Strong project management and organizational skills
- Output and delivery driven
- Resilient with the ability to work with a level of ambiguity
- Proficient in communication, expressing and articulating ideas across technical teams, product teams and business stakeholders
- Passion for problem solving, outside-of-the-box-thinking and root cause analysis
- Leadership skills - Ability to bring teams together for a common purpose and communicate ideas across multiple teams and stakeholders
- Highly accountable team player
