EPTA GROUP

French

• Coordinate & Contribute: Support everything from purchase orders to billing processes
• Product Setup: Configure products in our system and keep data sharp & accurate
• Stay Connected: Work closely with customers and installation teams to keep communication smooth
• Plan & Track: Build project plans, monitor progress, and tackle challenges head-on
• Deliver Excellence: Align delivery timelines with customer expectations
• Keep It Moving: Coordinate shipping, transfers, and solve delivery hiccups
• Handle Returns: Manage returns and rework processes like a pro

French Speaking Order-to-Invoice Specialist

Customer Support

• Support a range of activities from purchase orders to accounts payable - billing phase
• Configure products in the company system and maintain accurate setup information
• Engage with DIA customer, ensure seamless communication with installation technicians
• Create and monitor project plans, manage stock reassignment, facilitate communication, and resolve issues
• Ensure alignment between planned delivery dates and customer expectations, coordinating with customers
• Launch loading plans, manage transfer between locations and coordinate internal functions to resolve any delivery issues
• Handle returns, rework, and ensure proper processing of returned items

German Speaking Sales, Project Support Specialist

Mechanical Engineer

• Lead product development and structural design activities relevant to design of a commercial refrigerator
• Communicating and collaborating effectively within or outside organization with vendors and suppliers
• Optimization of design using Design for Manufacturing (DFM) and Assembly (DFA) principles
• Engineering design using hand calculations and analysis of 1D/2D engineering models
• Troubleshooting using DFMEA and root cause analysis
• Design of jigs, fixtures and statistical tolerance stack up studies
• Design of Sheetmetal, Plastic Extrusions, Aluminum extrusions, and Injection molded plastic components
• Generating and presenting reports for design approval
• Drafting and publishing internal engineering standards and procedures

Engineer

• Lead product development and thermal design activities relevant to design of a commercial refrigerator
• Communicating and collaborating effectively within or outside organization with vendors and suppliers
• Optimization of design using Design for Manufacturing (DFM) and Assembly (DFA) principles
• Engineering design using hand calculations and 1D/2D thermal modeling
• Troubleshooting using DFMEA and root cause analysis
• Design of heat exchangers and refrigerant piping in a refrigerator
• Air flow optimization and fan selection
• Generating and presenting reports for design approval
• Drafting and publishing internal engineering standards and procedures

Thermal Engineer

Electrical Engineer

• Lead product development and electrical design activities relevant to design of a commercial refrigerator
• Communicating and collaborating effectively within or outside organization with vendors and suppliers
• Optimization of design using Design for Manufacturing (DFM) and Assembly (DFA) principles
• Engineering design using hand calculations and analysis of 1D/2D engineering models
• Integration of various electronic and electrical components including controllers, harness, plugs, and luminaires that meet electrical safety standards
• Generating and presenting reports for design approval
• Drafting and publishing internal engineering standards and procedures

• Provide top-quality support to our French-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

French Speaking Customer Support Specialist

Procurement

• Utilize Planning and Control systems and processes to deliver timely and accurate management accounts to support internal decision-making, with a focus on profitability, cash, working capital, cost reduction;
• Support Programming and quarterly Forecasts processes, providing relevant information to the management;
• Prepare data for management’s decision making process in preparing ad-hoc analysis. Uses data to advise management on decisions for performance improvements, risk or opportunities Management.
• Prepare data for the financial auditing and risk analysis ensuring a culture of compliance;
• Prepare a complete Reporting set analyzing variances between planned and actual on: Sales, Contribution Margins, Structure costs. Prepares variance explanations and commentaries;
• Give support to analyze results in the area of: investment, sourcing, cost reduction, commercial performances, etc.
• Being able to communicate with all areas of the enterprise including sales, marketing and accounting.
• Support an effective and advantageous relationship with Corporate, giving timely answers and proposing value added improvements.

Purchasing and Procurement Specialist

Support Engineer

• Manage technical training for clients and local Epta entities during client visits.
• Implementation of remote support through digital platforms.
• Implementation of digital training such as eLearning and video instructions.
• Support the client technical department to integrate Epta solutions.
• Assist clients in managing warranty requests and/or spare parts orders through our portal.
• Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation).
• Collect market information and client needs.
• Collaborate with internal departments to improve Epta solutions based on client needs.
• Promote sales activities and sell all products and services of new equipment.

Technical Sales Support Specialist

Account Manager

• Establish and maintain long-lasting, trust-based relationships with key clients or a portfolio of clients.
• Gain an in-depth understanding of key customer needs, challenges, and requirements to offer tailored solutions.
• Continuously propose solutions that align with clients' objectives, driving growth and increasing business value.
• Develop strong strategic relationships with key contacts within customer organizations to identify opportunities for mutual value creation and synergy optimization.
• Deploy and execute action plans defined by the Sales Manager to meet sales and customer objectives.
• Collaborate with relevant departments to ensure the proper development and delivery of products and services that meet client specifications.
• Monitor, analyze, and report on key performance indicators (KPIs) defined by the Sales Manager to ensure the achievement of targets.

Key Account Manager

Key Account Manager, Walmart

• Support everything from purchase orders to billing processes
• Configure products in our system and keep data sharp & accurate
• Work closely with customers and installation teams to keep communication smooth
• Build project plans, monitor progress, and tackle challenges head-on
• Align delivery timelines with customer expectations
• Coordinate shipping, transfers, and solve delivery hiccups
• Manage returns and rework processes

French Speaking Sales & Project Support Specialist

• Unterstützung unserer Key Account Teams im operativen Tagesgeschäft
• Bearbeitung von Kundenanfragen sowie Unterstützung bei Rechnungsreklamationen in SAP und FSM
• Pflege von Kunden- und Stammdaten sowie Erstellung von Dokumentationen und Protokollen
• Koordination und Abstimmung mit internen Fachbereichen sowie externen Handelspartnern
• Unterstützung bei administrativen und organisatorischen Aufgaben im Key Account Service

Werkstudent Key Account Customer Service

General

• Review, validate, and cleanse data across multiple systems and platforms in Italian language
• Identify inconsistencies, duplicates, and missing information
• Ensure data accuracy and compliance with internal guidelines
• Perform regular quality checks and audits on datasets
• Collaborate with internal teams to resolve discrepancies

Italian Speaking Data Quality Specialist – Maternity Cover

Project Manager

• Supporting project administration & documentation
• Assisting with installation schedules, project plans & technical drawings
• Collaborating with cross-functional teams: Purchasing, Logistics, Engineering, Finance & After Sales
• Helping prepare offers, technical and commercial documentation
• Contributing to customer handover documentation and project close-out

Project Management Trainee – Refrigeration Systems

• Provide top-quality support to our English-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly