ePlus Technology Solutions

Engineer

• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.
• Perform other duties as assigned.

Core Engineer III

Analyst

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Service Desk Analyst I – Shift Wed-Sun 9am - 6pm EST

Infrastructure Engineer

• Design, deploy, and manage Kubernetes-based platforms in production
• Implement and manage automation frameworks for infrastructure provisioning and operations
• Administer and optimize VMware environments (vSphere, ESXi, vCenter)
• Support infrastructure across compute, storage, and networking layers
• Build and maintain Infrastructure as Code (IaC) using automation tools
• Troubleshoot performance, scalability, and availability issues
• Automate deployment workflows and operational tasks
• Collaborate with architecture and delivery teams on solution design

Data Center Infrastructure Engineer

QA Automation Engineer

• Design, develop, and maintain automation scripts and playbooks using Ansible and Terraform
• Develop and maintain integration tools and scripts using Python
• Create and consume RESTful APIs to integrate systems and services
• Contribute to open-source projects and maintain internal GitHub repositories
• Collaborate with DevOps, platform, and development teams to implement CI/CD pipelines and automate operational processes
• Troubleshoot automation failures and improve reliability, scalability, and performance of automation systems

Automation Engineer

• Deliver technical support of Cisco Enterprise Collaboration System, in addition provide subject matter expertise on system integrations
• Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products and similar technologies, whether you are migrating from an on-boarding phase or managing an active production in a Managed Service Customer environment
• Engage with the MSC Management team whenever possible to influence the quality and manageability of Technology Sector
• Ensure that technical documentation is made available and maintained to effectively troubleshoot customer issues
• Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems in a shorter time period

Collab Engineer III

Customer Support

• Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team
• Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely
• Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities
• Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations
• Conduct candidate pre-screening and technical qualification assessments with ePlus engineering staff
• Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments
• Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE
• Participate in customer meetings and sales team meetings to promote and expand staffing services when needed
• Maintain and update candidate records within the Applicant Tracking System (ATS)
• Support reporting, tracking, and additional administrative responsibilities as assigned.

Senior Staffing Support Specialist

Network Engineer

• Troubleshoot, isolate, and diagnose common network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Provide systems support functions such as design, development, troubleshooting, diagnosis, and problem resolution; follow-through until problems are resolved
• Maintain current, high-level technical skills in your network field of expertise. Keep abreast of developments in computing technology and solutions to common problems.
• Manage projects, as assigned
• Establish networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
• Develop and maintain network topology documentation
• Schedule upgrades and collaborate with network architects on network optimization
• Secure network by establishing and enforcing policies and defining and monitoring access
• Report network operational status by gathering and prioritizing information; managing projects
• Analyze network data to determine network usage, disk space availability, or server function
• Configure security settings or access permissions for groups or individuals
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, controllers, or related networking equipment
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes

Senior Network Engineer

Security Engineer

• Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects
• Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions
• Lead Customer to modernize identity and access management systems and program
• Automation knowledge of lifecycle account management systems
• Research, design and develop repeatable IAM solutions for customer IT needs
• Utilize technical vision and strategy plans to productize service and product offerings, creating high-value solutions
• Expert knowledge of the following solutions; SailPoint, BeyondTrust, One Identity, CyberArk, Delinea, EntraID
• Knowledge of Certificate Lifecycle Management and CA/Browser Forum mandate
• Engage internal pre-sales engineering teams to identify and map new opportunities, facilitate issue resolution, and expedite solutions, providing frequent updates to Account Management and Engineering teams
• Manage internal training workshops for employees
• Assist in designing and architecting solutions tailored to customer requirements. Facilitate design architecture and conduct peer reviews with customers to ensure thorough documentation.
• Assist the Services Director with resource management
• Build and maintain manufacturer/vendor relationships
• Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
• Manage Quality Assurance (QA) of all projects
• Meet with key IAM vendors to stay current on products and technologies
• Knowledge of regulatory compliance standards ie PCI, HIPAA, etc.
• Continuing education of relevant certifications that would benefit the Lead Technical Architect role
• Be available to meet customer IT needs and serve the Customer to ePlus’ standards

Lead Identity and Access Management Architect – National Security

Backend Engineer

• Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects
• Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions
• Engage various manufacturers and their engineering resources for design assistance and lab access
• Research, design and develop repeatable solutions for customer IT needs
• Assist in building and hiring professional services team, within assigned region
• Work with the Services Director to set training goals for each member of team
• Manage technical development and team satisfaction of employees
• Manage monthly internal training workshops for employees
• Provide input to the Services Director on employee reviews
• Assist the Services Director with resource management
• Build and maintain manufacturer/vendor relationships
• Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
• Manage Quality Assurance (QA) of all projects within region
• Meet with key vendors to stay current on products and technologies
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, CISSP, VCDX
• Work with the Services Director and the National Practice Leads to develop standardized assessment, delivery and testing documentation to be used by ePlus nationally, for delivery of repeatable services
• Continuing education of relevant certifications that would benefit the Lead Technical Architect role
• Be available to meet customer IT needs and serve the Customer to ePlus’ standards

Lead Technical Architect, SPG

• Responsible for setting the strategy and go-to-market plans for current and emerging Security solutions
• Maintain and evolve a Security strategy that aligns with business goals
• Develop and maintain a competitive edge and deliver innovative solutions to clients
• Collaborate with national delivery teams to refine, simplify, and differentiate solutions
• Build go-to-market plans for introduction of new technology solutions
• Develop packaged solutions that deliver profitability and sustainable growth for services

Senior Solutions Director – Security

Director

• Setting the strategy and go-to-market plans for collaboration and modern workforce productivity solutions
• Building and implementing a Collaboration strategy that aligns with business goals
• Collaborating with national delivery teams to refine and differentiate advanced solutions
• Leading the go-to-market development for integrated technology and life cycle service offerings in the Collaboration practice areas
• Developing packaged solutions that deliver profitability and sustainable growth
• Identifying emerging Collaboration trends and technologies
• Collaborating and aligning with strategy team and leadership supporting AI, cloud, etc.

Senior Solutions Director – Collaboration

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Sales Support Rep

• Lead the annual compensation planning process and partner with HR leaders and senior management to ensure incentive programs align with the company’s philosophies and business goals.
• Conduct in-depth analysis of current compensation programs to evaluate effectiveness, competitiveness, and model enhancements. Manages compensation reporting and analytics.
• Perform benchmarking, job evaluation, and market pricing to support program design and decision-making.
• Develop, implement, administer, and maintain plans, programs, policies, educational materials, and communications devised to support compensation initiatives across the organization.
• Participate in the design and development of the executive compensation-related sections of the proxy.
• Support compensation planning and budgeting efforts with the FP&A team.
• Work closely with the company’s stock plan administrator to process annual stock grants and transactions related to withhold-to-cover.
• Maintain accurate and confidential records of incentive compensation plans, payments, and related documentation.
• Stay informed about compensation related regulatory, market, and practice changes and trends.
• Prepare both standard and ad hoc Compensation Committee materials.
• Manage the activities of the Compensation team. Coach, mentor and guide analysts responsible for plan calculations and modeling.
• Partner with other corporate areas (e.g. Accounting, Tax, and Legal) to ensure full compliance of all compensation programs.
• Conduct job family reviews and market pricing analysis to support organizational design and talent strategy.
• Uphold the highest standards of ethical conduct and professionalism, ensuring confidentiality and adherence to corporate policies and compliance requirements.
• Other responsibilities and projects as assigned.

Senior Director, Compensation

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external