ePlus Technology Solutions

Director

• Lead the annual compensation planning process and partner with HR leaders and senior management to ensure incentive programs align with the company’s philosophies and business goals.
• Conduct in-depth analysis of current compensation programs to evaluate effectiveness, competitiveness, and model enhancements. Manages compensation reporting and analytics.
• Perform benchmarking, job evaluation, and market pricing to support program design and decision-making.
• Develop, implement, administer, and maintain plans, programs, policies, educational materials, and communications devised to support compensation initiatives across the organization.
• Participate in the design and development of the executive compensation-related sections of the proxy.
• Support compensation planning and budgeting efforts with the FP&A team.
• Work closely with the company’s stock plan administrator to process annual stock grants and transactions related to withhold-to-cover.
• Maintain accurate and confidential records of incentive compensation plans, payments, and related documentation.
• Stay informed about compensation related regulatory, market, and practice changes and trends.
• Prepare both standard and ad hoc Compensation Committee materials.
• Manage the activities of the Compensation team. Coach, mentor and guide analysts responsible for plan calculations and modeling.
• Partner with other corporate areas (e.g. Accounting, Tax, and Legal) to ensure full compliance of all compensation programs.
• Conduct job family reviews and market pricing analysis to support organizational design and talent strategy.
• Uphold the highest standards of ethical conduct and professionalism, ensuring confidentiality and adherence to corporate policies and compliance requirements.
• Other responsibilities and projects as assigned.

Senior Director, Compensation

Customer Support

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external

Sales Support Representative

Infrastructure Engineer

• Manage projects and tasks, as assigned, including: Tool replacement and upgrades, Maintain accurate data set in tools, Deploying new networks, Integrating tools and authentication methods, Hardware upgrades and replacements, Creating and updating documentation
• Perform network/systems support in a Managed Services Center environment
• Troubleshoot, isolate, and diagnose common problems network/systems problems, either alone or as part of a team
• Resolve and manage problems effectively and immediately
• Work in a team environment 7x24x365 with the ability to function independently and discretely during rotating shift work
• Provide systems support functions for client end systems, including design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved.
• Focus on building your own high-level technical skills including building a strength in coding and automation techniques
• Ability to work overnight shifts on a weekly rotating schedule
• Ability to work remotely and still provide a professional communication experience

Manager

• Lead the strategic application of technology to improve business performance, operational efficiency, and user experience across functions.
• Manage a team of analysts or product managers who evaluate, implement, and optimize digital solutions that align with enterprise objectives.
• Act as a liaison between business stakeholders.
• Define and lead the strategic roadmap for enterprise business technologies in alignment with organizational goals.
• Serve as a trusted advisor to senior leadership, offering insight on emerging technologies, process improvements, and digital transformation opportunities.
• Establish and champion a digital vision that drives efficiency, innovation, and long-term value.
• Lead integration strategies between systems such as ERP, HRIS, CRM, and financial platforms to create seamless, data-informed workflows.
• Collaborate with departments including HR, Finance, Procurement, Legal, and Facilities to align technology capabilities with functional requirements.
• Facilitate cross-functional governance groups and steering committees to support enterprise-wide technology decision-making.
• Build, mentor, and retain a high-performing team with skills in solution delivery, systems administration, business analysis, and user support.
• Promote knowledge sharing, professional development, and operational excellence through training and coaching.
• Identify and close capability gaps to improve delivery speed, accuracy, and stakeholder satisfaction.
• Evaluate and optimize business processes through automation, workflow design, and platform enhancements.
• Lead enterprise application configuration efforts to ensure systems are aligned with business objectives and compliant with standards.
• Guide the implementation of digital tools that enhance end-user experience and business agility.
• Develop and enforce policies related to data integrity, security, system access, change management, and vendor compliance.
• Maintain robust audit trails, risk controls, and documentation practices across systems.
• Oversee budget and vendor management for platforms under the Office of Business Technology.
• Promote a culture of continuous improvement, innovation, and proactive problem-solving within the ITS and business communities.
• Pilot and scale emerging technologies (e.g., AI, process automation, data analytics) to improve enterprise outcomes.
• Monitor industry trends and benchmarks to inform innovation strategies and maintain competitive advantage.
• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.

Manager, Office of Business Technology

Accountant

• Prepare federal, state and local corporate income tax returns.
• Conduct detailed tax research to interpret evolving tax laws, ensuring the organization maintains compliance with all regulations.
• Advise on tax planning strategies and ensure compliance with tax regulations.
• Communicate with governmental agencies regarding tax issues and notices.
• Identify potential tax savings and recommend strategies to improve efficiency.
• Maintain accurate and organized tax records and documentation.
• Collaborate with other departments to ensure seamless service delivery.
• Assist in preparation of the global income tax provision and disclosures for quarterly interim and year-end SEC financial statements.
• Assist in preparation of quarterly reconciliation of current and deferred income tax accounts.
• Track changes in ASC 740 guidance and other accounting for income taxes pronouncements.
• Maintenance of tax provision/income tax workpapers and systems, including OneSource Tax Provision and OneSource Income Tax software

Senior Income Tax Accountant

Account Executive

• Develop and execute strategic sales plans to drive growth including new account relationships
• Achieve growth objectives through prospecting, active lead management, and relationship building with Tier 1, 2, and 3 Service Providers, Power-cooperative, and Utility
• Maintain and grow existing client revenues through cross-selling of ePlus core competencies
• Establish and maintain manufacturer/partner relationships to develop joint sales opportunities
• Implement an ongoing account management plan, including leveraging all specialized resources
• Provide monthly forecast and quarterly reviews for assigned territory
• Travel may be required, with the majority limited to the local territory

Solutions Engineer

• Serve as a trusted technical advisor to service providers
• Engage customers and assess their current network environments
• Define future-state designs and conduct customer presentations
• Assist sales account managers with overall account planning
• Complete technical sections for RFP/RFI/RFQ responses
• Develop solution architecture and detailed line-item configurations
• Function as liaison to end-user customer technical staff

Solutions Architect – Service Provider

Network Engineer

• Designing and implementing single- or multi-vendor IT Data Center Solutions
• Developing Sales Engineering presentations and supporting materials
• Assisting in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW)
• Planning and designing solutions for multi-vendor Data Center Solutions
• Being available as a pre-sales resource for sales team members, as necessary
• Serving as an escalation point for Engineers, Sr. Engineers and Consultants
• Troubleshooting complex technology issues
• Assessing Customer environment and making recommendations on solutions and improvements
• Escalating issues to other team members and subject matter experts, as necessary
• Providing deployment and implementation services of multi-vendor solutions in a Data Center environment
• Meeting customers’ IT needs
• Meeting with key vendors to stay current on products and technologies
• Leading a team of engineers on professional services projects
• Maintaining multiple advanced manufacturer specific advanced certifications.

Senior Network Consultant

• Drive vendor and ePlus engagement across the ePlus operating footprint
• Maximize both front-end margin and back-end profits
• Understand all aspects of the vendor’s partner program and maximize ePlus benefits from these programs
• Serve as the primary point of contact for the vendor for ePlus
• Develop plans with individual region management teams (SVPs, RVPs, Sales Directors) and manage both ePlus and vendor teams to facilitate successful marketing and sales and service efforts for vendors in each region
• Work alongside partner marketing to coordinate and execute product marketing and communications programs
• Collaborate with key stakeholders across ePlus to drive successful outcome-based plans and communication
• Coordinate field sales and service training to ensure familiarity with partner solutions and how to position along with ePlus strategy.

Alliance Manager

Engineer

• Provide ePlus’ clientele with Network, Security and Systems support
• Maximize stability, availability, security and functionality within the production environment
• Solve pressing business issues and drive positive change
• Leverage technology to advance ePlus services
• Provide performance improvement feedback
• Perform network/systems support
• Troubleshoot, isolate and diagnose common network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Work in a team environment 7x24x365
• Provide systems support functions for client end systems
• Follow-through until problems are resolved
• Maintain current, high-level technical skills in your network field of expertise
• Keep abreast of developments in computing technology
• Responsible for working tickets and projects, as assigned
• Comply with both internal and client processes and procedural changes

On Demand Services Engineer

Application Engineer

• Architect solutions and provide suggestions to improve current business processes
• Meet with stakeholders to review and design solutions
• Configure and develop solutions. Test, document, gather approvals, and migrate to production
• Assist leadership with prioritization--providing timelines, level of effort, and solution options
• Develop or improve existing automation and system management tools and processes that reduce manual efforts to increase overall efficiency
• Train and mentor others in the development and support teams
• Participate in 3rd party application development and design
• Manage and maintain platform security and perform periodic security reviews
• Maintain Application Servers where necessary
• Review support communications and remediate if needed
• Provide 2nd level support for ePlus staff with issues, questions, and concerns

ITS Platforms & Applications Engineer

Project Manager

• The Senior Project Manager will act as a mentor to Project Managers and have the ability to take on complex Projects at ePlus strategic accounts
• Oversee, train, assist and develop the Project staff
• Run complex projects/programs from design and development to production
• Define requirements and plan project lifecycle deployment
• Work with Service Directors to define resource requirements and determine schedules for project implementation
• Create strategies for risk mitigation and contingency planning
• Plan and schedule project deliverables, goals and milestones
• Direct and oversee project engineering team and manage conflicts within group
• Perform team assessments and evaluations
• Facilitate team and client meetings effectively
• Hold regular status meetings with project team
• Demonstrate leadership to define requirements for project risk
• Work with Presales to develop Requests for Proposals (RFPs) for external services
• Manage and maintain technical and project documentation
• Manage day-to-day operational aspects and scope of projects
• Review deliverables prepared by team before passing to client
• Effectively apply ePlus methodology and enforce project standards
• Minimize exposure and risk on projects
• Track and report team hours and expenses on a weekly basis
• Manage project budget
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
• Follow-up with clients regarding unpaid invoices, as necessary
• Analyze project profitability, revenue, margin, bill rates and utilization
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Assure legal project documents are completed and signed
• Identify business development and “add-on” sales opportunities as they relate to a specific project
• Challenge others to develop as leaders while serving as a role model and mentor
• Develop lasting relationships with client personnel that fosters client ties
• Communicate effectively with clients to identify needs and evaluate alternative business solutions

Senior Project Manager

Security Engineer

• function as a Security Advisory Services lead Security Consultant for ePlus service solutions
• drive Advisory Services delivery/revenue growth and capture security program services within the customer account portfolio
• assist in the definition of the service catalogue and deliver exceptional advisory services to ePlus clients
• program consulting, technical and leadership tasks, providing guidance and mentorship to the consulting team
• refining existing Practice offerings and developing new Practice offerings
• assisting with pre-sales activities and performing programmatic assessments along with on-going advisement services for clients
• effectively lead engagements as a subject matter expert (SME) to deliver client projects
• lead meetings, track team tasks, and present deliverables to client stakeholders across executive, operational, and technical audiences
• conduct security and data governance program assessments and measure client environments
• design, develop, and operationalize Data Governance Programs
• tailor consulting engagements specific to a client’s security and data governance maturity, risk profile, regulatory exposure, and budget constraints
• develop and produce comprehensive engagement deliverables tailored to both technical and managerial audiences
• establish credibility with the ePlus sales team and customers as a trusted advisor
• conduct customer-facing presentations on ePlus’ core competencies
• assist the sales team with overall account planning
• contribute to marketing and thought leadership initiatives
• assist with practice development, improving existing offerings, and mentoring team members