Service Desk Analyst I – Shift Wed-Sun 9am - 6pm EST

ePlus Technology Solutions

Service Desk Analyst I providing Level 1 technical assistance to ePlus customers. Responsible for answering support calls and emails, resolving issues efficiently.

Posted 6/2/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $17 - $24 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide excellent customer service to our customers, at all times
Respond to customer inquiries in person, electronically and via phone
Troubleshoot, problem solve and resolve customer issues
Document, track and monitor problems to ensure resolution in a timely manner
Work in a team environment and participate positively with the team
Update customers when issues are resolved
Update relevant issue tracking systems appropriately
Mentor and/or train Service Desk Analyst’s

Requirements

What you’ll need

High School diploma required
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications; ServiceNow experience a plus
One year of Customer Service experience required
Strong verbal communication skills
Strong written communication skills
Must be motivated towards constantly improving their technical skills
Knowledgeable in use of MS Excel, Word, Outlook
Two years of Service Desk / Help Desk experience OR An associate degree (minimum) OR Any relevant IT certification

Benefits

Comp & perks

Full range of medical benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits (vacation, sick time, personal leave)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetroubleshootingproblem solvingissue trackingServiceNowMS ExcelMS WordMS Outlook

Soft Skills

verbal communicationwritten communicationteamworkmentoringtrainingmotivation for improvement

Certifications

IT certificationassociate degree