Entrust

DevOps Engineer

• Own SLOs/SLIs for availability (99.9%), latency, error rate, and quality of service across microservices
• Design/operate end‑to‑end observability: metrics, logs, traces, synthetic checks, real‑user monitoring (RUM)
• Build health probes and SLA monitors for critical transactions and cross-service dependencies
• Monitor system issues using various metrics, such as uptime, latency, error rate, throughput, and availability
• Lead incident response (triage, comms, coordination, real-time mitigation) and conduct blameless postmortems with actionable follow-ups
• Validate scaling strategies (horizontal vs. vertical) and implement auto-scaling where supported

Senior Site Reliability Engineer

Product Manager

• Define and own the product roadmap for partner-centric initiatives across Entrust’s Data Security portfolio
• Translate partner needs into required and differentiated features (e.g., APIs, management tools, order-to-cash) that scale across use cases.
• Build business cases for partner-led opportunities, articulating investment, revenue impact, and ROI.
• Collaborate with partner-facing teams to develop and manage a repeatable partner onboarding and certification process, including integration guides, test frameworks, and validation programs.
• Evaluate, prioritize, and manage inbound partnership opportunities.
• Serve as the product liaison to strategic alliances, sales, engineering, customer success, and marketing teams on all partner-related matters.
• Maintain deep expertise in the partner ecosystem, including competitive integrations, emerging technologies, and ecosystem white space.
• Build and lead a high-performing team of product managers focused on partner enablement, integration frameworks, and ecosystem growth.

Director, Partner Product Management

Security Engineer

• Ensure Entrusts Public Key Infrastructure Certificate Authority (PKI CA) products meet applicable compliance frameworks, customer contractual requirements, and emerging standards across multiple communities of trust.
• Provide support as needed to ensure that other DSS products remain in compliance with the applicable frameworks, regulatory requirements and customer contractual requirements for each.
• Escalate compliance issues that arise in production service environments to the Entrust Policy Management Authority (EPMA) while maintaining on-going ownership of the issues and supporting PA/EPMA direction through issue resolution.
• Facilitate external auditor engagements, organize required compliance evidence, schedule required resources, submit required reports, and manage audit timelines.
• Closely monitor and advise product and development teams on regulatory priorities and emerging PKI use cases from multiple communities of trust (e.g., financial services, healthcare, government).
• Feedback and monitor requirements and/or requirements change for each community of trust to the internal teams, ensuring alignment with Entrust’s compliance strategy.
• Represent Entrust and take the lead on standards body engagement, as directed.
• Make recommendations and follow-up to mitigate compliance risks and drive continuous improvement.
• Oversee and drive the end-to-end operational security compliance and audit programs for WTCA and other applicable frameworks.
• Review and make recommendations on operational procedures to ensure they efficiently and effectively comply with all relevant requirements.
• Contribute applicable metrics to product compliance scorecards.
• Facilitate timely identification, communication, and recommended resolution of compliance risks.
• Serve as the internal and customer-facing subject matter expert on compliance frameworks (including WTCA and others.
• Advise customers and internal stakeholders on best practices, compliance, and audit processes across multiple standards.
• Proactively understand control best practices across WTCA and other frameworks and advocate for adoption of these internally at Entrust.
• Assist with other audits and compliance activities relating to DSS product compliance, as requested.
• Manage project document repository; maintain strict deadlines and positive vendor/customer relationships.
• Gather feedback from customers, partners and other relevant external entities and provide that to the Product Managers for consideration as possible future service enhancements.

Data Security Services Compliance Manager

Account Executive

• Responsible for a defined territory of Entrust Americas sales region
• Achieving assigned revenue and profit goals through the sale of Entrust’s broad portfolio of identity solutions (physical and digital) into the government and public sectors marketplace
• Developing and closing new government and public sector business within targeted markets in the United States via both direct sales and indirect partner sales
• Developing a pipeline of new business opportunities in the defined territory and will be responsible for identifying, engaging, managing, and closing opportunities
• Capturing new and expansion opportunities and grow business within the defined territory

Senior Sales Executive – Federal Government

Sales

• Define and own the Latin America and Caribbean channel strategy aligned with global objectives, ensuring scalability and long-term growth.
• Drive regional business planning, forecasting, and performance analysis to meet revenue and profitability targets.
• Influence partner program policies and certification frameworks to strengthen channel capabilities.
• Provide strategic input to product marketing and management on market trends, competitive positioning, and partner requirements for future innovation.
• Champion initiatives within the Instant Identity Issuance channel network to enhance partner engagement and operational efficiency.
• Build and nurture executive-level relationships with strategic partners across VAR, MSP, OEM, and Distributor segments.
• Identify and develop new market opportunities, including strategic alliances and joint ventures.
• Represent Entrust at major industry events, partner conferences, and thought leadership forums to elevate brand presence.
• Collaborate with regional and global teams to design and deliver high-impact partner programs and incentives.
• Lead and develop a high-performing sales team, fostering a culture of accountability and growth.
• Drive talent development initiatives, succession planning, and organizational capability building.
• Act as a senior escalation point for complex issues, ensuring timely resolution and stakeholder alignment.
• Promote cross-functional collaboration to achieve strategic objectives and operational excellence.

Sales Director – Instant ID Issuance

• Define a market-driven product vision aligned with organizational goals
• Own and maintain the product roadmap, taking industry trends, customer feedback, and business objectives into account
• Identify unique opportunities to innovate in the identity verification space while ensuring regulatory compliance and scalability across diverse industries
• Analyze and deeply understand customer needs in identity verification workflows, including KYE processes, and risk reduction methods
• Collaborate with sales and client engagement teams to synthesize client feedback, translating insights into impactful product decisions
• Work closely with engineering, user experience design, marketing, and operations teams to ensure timely delivery of high-quality solutions
• Partner with business development and sales teams to identify go-to-market strategies and optimize product positioning
• Continuously monitor product adoption, competitive performance, and customer satisfaction metrics
• Define KPIs and metrics for product success, offering regular updates to leadership
• Drive engagement with internal stakeholders (executive teams, engineering, marketing teams) and external stakeholders (customers, partners, regulatory bodies) to ensure smooth development cycles and market readiness

Senior Product Manager – Identity Verification

Customer Success Manager

• Administrar y prever su cartera de negocios (ingresos en uso en curso, renovaciones, asociarse con el representante de ventas en ventas de up/cross)
• Trabajar codo a codo con nuestro Ejecutivo de Cuentas, Ingeniería de Soluciones y equipos de Producto para retener una sólida oferta de servicios y ofrecer la mejor experiencia Entrust posible a nuestros clientes
• Resolver desafíos de los clientes mediante el trabajo en asociación con los clientes y presentando soluciones
• Ser la voz del cliente internamente, incluida la alimentación de prioridades del cliente en el equipo de Producto (problemas y mejoras)
• Centrarse en el desarrollo personal y del equipo para mejorar el rendimiento del equipo para permitirnos escalar de manera más efectiva (compartición de mejores prácticas)

Senior Customer Success Manager

Software Engineer

• Collaborate with a team of senior developers who work on Entrust Identity as a Service.
• Design and develop new features, in Java, JavaScript/TypeScript and React.
• Design and code unit tests and test infrastructure in Java/C#/JavaScript/Test Studio to verify functionality of Entrust software
• Build with tools such as Gradle, Git, Jira, Confluence and other open source tools
• Set up local development environment using Spring/Spring Boot, Docker and AWS.

Intern – Software Development

• Define a market-driven product vision aligned with organizational goals.
• Own and maintain the product roadmap, taking industry trends, customer feedback, and business objectives into account.
• Analyze and deeply understand customer needs in identity verification workflows, including KYC processes, AML and risk reduction methods.
• Collaborate with sales and client engagement teams to synthesize client feedback, translating insights into impactful product decisions.
• Monitor product adoption, competitive performance, and customer satisfaction metrics.
• Engage with internal and external stakeholders to ensure smooth development cycles and market readiness.
• Mentor junior product managers or team members as necessary.

Senior Product Manager – Geo Expansion

Events

• Own Entrust’s global event strategy, defining the purpose, audience, and success criteria for Tier 1 events and flagship industry tradeshows.
• Lead the planning and execution of Entrust’s major events and C-level experiences, ensuring alignment with corporate objectives, brand storytelling, and go-to-market priorities.
• Partner with Sales, Product Marketing, and Brand teams to ensure events showcase Entrust’s leadership, innovation, and value to customers and partners.
• Oversee event portfolio management, including calendar planning, resource allocation, and prioritization to ensure high ROI and impact.
• Develop playbooks and frameworks for event execution, measurement, and lead follow-up — ensuring consistency and scalability across the global marketing organization.
• Integrate events into the broader marketing ecosystem, partnering with Growth Campaigns to ensure pre- and post-event engagement flows drive measurable pipeline progression.
• Manage agency and vendor relationships, ensuring excellence in logistics, production, and attendee experience.
• Establish event performance metrics — tracking ROI, engagement quality, and pipeline influence through consistent reporting and analytics.
• Accountable for event strategy, execution, and ROI — ensuring experiences contribute to awareness, engagement, and pipeline growth.
• Collaborates with Sales leadership on attendee strategy, executive participation, and event follow-up to ensure measurable business outcomes.
• Serves as the center of excellence for experience design, defining Entrust’s event standards, tiering, and measurement frameworks globally.
• Lead and mentor a global team of event professionals responsible for experience design, logistics, and stakeholder engagement.

Director, Strategic Events

Marketing

• Oversee the implementation of region-specific marketing campaigns and plans
• Customize corporate messaging to engage regional audiences across key verticals
• Partner with distributors and resellers to activate MDF-funded programs
• Collaborate closely with sales teams and Growth Marketing colleagues
• Utilize analytics platforms to monitor, measure, and report on campaign performance
• Plan and execute regional events and workshops

Field Marketing Specialist

Human Resources

• Provide support, maintenance, and configuration of the Human Resource Information System (HRIS), Workday
• Serve as a technical point-of-contact for assigned functional areas
• Assist subject matter experts with ensuring data integrity, testing of system changes, report writing, and analyzing data flows for process improvement opportunities
• Execute system administration functions including dashboard and report management, permission management, and configuration modifications
• Provide general end-user support, maintain and update user documentation, and perform routine data validation and reconciliation
• Work with human resources and business subject matter experts to identify configuration enhancements
• Maintain awareness of current trends in HR systems administration
• Review and evaluate new system releases and enhancements
• Provide design expertise, analysis, testing and implementation support
• Perform root cause analysis for system issues
• Participate in discussions on future use of technology and business process improvements

HRIS Analyst

• Ensure Entrusts Public Key Infrastructure Certificate Authority (PKI CA) products meet applicable compliance frameworks, customer contractual requirements, and emerging standards across multiple communities of trust.
• Provide support as needed to ensure that other DSS products remain in compliance with the applicable frameworks, regulatory requirements and customer contractual requirements for each.
• Escalate compliance issues that arise in production service environments to the Entrust Policy Management Authority (EPMA) while maintaining on-going ownership of the issues and supporting PA/EPMA direction through issue resolution.
• Facilitate external auditor engagements, organize required compliance evidence, schedule required resources, submit required reports, and manage audit timelines.
• Closely monitor and advise product and development teams on regulatory priorities and emerging PKI use cases from multiple communities of trust (e.g., financial services, healthcare, government).
• Feedback and monitor requirements and/or requirements change for each community of trust to the internal teams, ensuring alignment with Entrust’s compliance strategy.
• Represent Entrust and take the lead on standards body engagement, as directed.
• Make recommendations and follow-up to mitigate compliance risks and drive continuous improvement.
• Oversee and drive the end-to-end operational security compliance and audit programs for WTCA and other applicable frameworks.
• Review and make recommendations on operational procedures to ensure they efficiently and effectively comply with all relevant requirements.
• Contribute applicable metrics to product compliance scorecards.
• Facilitate timely identification, communication, and recommended resolution of compliance risks.
• Serve as the internal and customer-facing subject matter expert on compliance frameworks (including WTCA and others).
• Advise customers and internal stakeholders on best practices, compliance, and audit processes across multiple standards.

• Define and own the product roadmap for partner-centric initiatives across Entrust’s Data Security portfolio
• Translate partner needs into required and differentiated features (e.g., APIs, management tools, order-to-cash) that scale across use cases.
• Build business cases for partner-led opportunities, articulating investment, revenue impact, and ROI.
• Collaborate with partner-facing teams to develop and manage a repeatable partner onboarding and certification process, including integration guides, test frameworks, and validation programs.
• Conduct regular business reviews and performance assessments to optimize partner success and retention.
• Evaluate, prioritize, and manage inbound partnership opportunities.
• Maintain deep expertise in the partner ecosystem, including competitive integrations, emerging technologies, and ecosystem white space.
• Build and lead a high-performing team of product managers focused on partner enablement, integration frameworks, and ecosystem growth.

Backend Engineer

• Collaborate with product designers, managers, and engineers to deliver impactful solutions, from image quality improvement, data extraction to automatizations
• Develop, contribute and improve our backend with a particular focus on document capture and document processing orchestration.
• Develop, contribute and improve our existing architecture, from backend services to interacting with ML models
• Prototype and iterate to ensure scalability, reliability, and performance with a metric driven compass
• Champion privacy and security, ensuring our products meet high standards.
• Take ownership from design to delivery, working across functions.
• Improve system reliability through testing, pairing with engineers, and resilient design.
• Contribute to a culture of collaboration, continuous improvement, and psychological safety.

Senior Site Reliability Engineer

Director, Partner Product Management

Data Security Services Compliance Manager

Senior Sales Executive – Federal Government

Sales Director – Instant ID Issuance

Senior Product Manager – Identity Verification

Senior Customer Success Manager

Intern – Software Development

Senior Product Manager – Geo Expansion

Director, Strategic Events

Field Marketing Specialist

HRIS Analyst

Data Security Services Compliance Manager

Director, Partner Product Management

Backend Software Engineer – Mid-level