Ensemble Health Partners

Manager

• Oversee strategic and operational functions for patient access and pre-access teams
• Manage multi-site operations and monitor KPIs
• Drive process improvements that enhance efficiency and patient satisfaction
• Develop and manage departmental budgets and ensure compliance
• Partner with leadership to implement initiatives optimizing front-end workflows
• Lead recruitment, onboarding, and professional development for supervisors and staff
• Serve as a liaison for internal and external stakeholders and resolve escalated issues

Manager, Patient Access – Pre-Access

• Responsible for planning, developing, organizing, and managing the Patient Access department
• Responsible for performance and effectiveness of department(s)
• Coaching and development of all staff performing functions
• Implementing short and long-term plans and objectives to improve customer service
• Collecting quality information
• Provide leadership and contribute to the revenue cycle and organizational goals
• Meeting the mission and goals of Ensemble Health Partners
• Meeting regulatory compliance requirements
• Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
• Directly managing the operations for the admitting, registration, and financial services departments
• Assigning accurate MRNs, completing medical necessity / compliance checks
• Providing proper patient instructions, collecting insurance information, and receiving and processing physician orders
• Ensuring that proper accounting processes are followed
• Developing and managing departmental staffing needs
• Preparing monthly reports
• Establishing departmental goals with the staff to optimize performance
• Collecting, interpreting, and communicating performance data using various tools and systems

Manager, Patient Access

Billing Specialist

• Perform all billing, correspondence, and scanning activities across the organization
• Manage client billing according to contracts
• Review and update client statements
• Print and mail all paper and secondary claims
• Scan documents to patient accounts
• Review correspondence and follow up as needed

Billing Associate Specialist

• Responsible for planning, developing, organizing, and managing the Patient Access department
• Responsible for performance and effectiveness of the department
• Coaching and development of all staff performing these functions
• Implementing short and long-term plans and objectives to improve customer service
• Provide leadership and contribute to the revenue cycle and organizational goals
• Align processes and procedures with Ensemble Health Partners policies
• Directly managing the operations for the admitting, registration, and financial services departments
• Developing and managing departmental staffing needs
• Preparing monthly reports as requested
• Establishing departmental goals with the staff to optimize performance
• Collecting, interpreting and communicating performance data using various tools and systems

Financial Planning and Analysis

• Assists new client onboarding process through contract review, interpretation, and documentation for key sections related to invoicing
• Ensure data for client invoicing and accruals are completed on time
• Responsible for gathering, analyzing, and verifying the accuracy of the data being reported
• Identify performance opportunities through detailed data review, proactive auditing, and reconciling
• Analyzes variances and trends to identify problems and trends
• Informs leadership of potential issues/findings after analysis of data
• Anticipates leadership needs by gathering records, reports, data, and correspondence for accurate reporting
• Provides ad hoc reporting as needed
• Perform other duties as assigned

Financial Operations Associate

Data Engineer

• Own and evolve Ensemble's enterprise data platform and data product strategy to enable analytics at scale
• Lead the design and execution of a cloud-native data platform built on Azure and Databricks
• Enable trusted, governed, and reusable data products
• Translate business and product strategy into scalable data platform capabilities
• Ensure data is AI-ready, secure, observable, cost-efficient, and consumable
• Establish and evolve a data platform architecture that enables AI, machine learning, and advanced analytics workloads
• Partner with Data Science, Analytics, Product, and Cloud teams
• Define and enforce AI-ready data standards
• Treat enterprise datasets as data products with clear ownership, quality guarantees, documentation, and usage metrics
• Build and evangelize a reusable data product layer that enables self-service analytics

AVP, Data Engineering

Operations

• Responsible for duties that are necessary to follow up on patient accounts with a self-pay balance
• Printing and mailing medical records and itemized bills
• Process various patient-related activities including documentation distribution
• Review patient accounts for errors and collaborate with other departments for resolution
• Provide daily volume and workflow information

Associate Self Pay Operations Specialist

Vice President

• Provide exceptional experiences for clients, patients, and colleagues by understanding needs and exceeding expectations.
• Innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute high-level principles by consistently delivering outstanding results.

AVP, Partnership Success

Events

• Responsible for performing admitting duties for all patients admitted for services at the hospital.
• Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders.
• Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
• Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Responsible for the pre-registration of patient accounts prior to patient visits.

Patient Access Specialist

• Play a critical role in the creation of the annual budget and quarterly forecasts
• Collaborate with business leaders to inform revenue and expense estimates and create pro forma financial models
• Work independently and regularly handle non-routine situations
• Analyze data and information to provide financial insights and recommendations
• Employ Workday Adaptive Planning system to manage financial information
• Track and review actuals versus budget and forecast estimates
• Advise on pricing and other decision-making
• Assist in preparation of executive and Board presentations
• Assist with capital planning, scenario planning, and M&A as needed
• Document work processes and definitions
• Work closely with Strategy and Analytics teams to define and monitor KPIs
• Partner with Accounting to deliver month-end close items

Financial Analyst

• Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues
• Commits to an action after weighing alternative solutions against important criteria
• Effectively communicates decisions to the appropriate people and teams and holds them accountable
• Achieves results through other leaders by empowering them and providing feedback, instruction and development
• Plans and supports the growth of individual skills and abilities in preparation for their next role
• Focuses on retention of high performers
• Successfully shares authority and responsibilities with others
• Inspires and sustains team unity and engagement
• Clearly and succinctly conveys information and ideas
• Demonstrates high accountability and responsibility for projects from inception through implementation
• Serves as a strategic partner to senior executives and operational leaders
• Establishes departmental goals and objectives, evaluates performance, and fosters professional development

VP, Finance

• Lead day to day delivery and operations of the IAM program, translating strategy into secure, scalable solutions
• Oversee identity lifecycle management (joiner, mover, leaver), access provisioning, deprovisioning, and reviews
• Manage IAM platforms and integrations (e.g., SailPoint, Entra ID, Active Directory, SSO, MFA, ServiceNow, HR systems)
• Enforce access governance, RBAC, and least privilege principles across systems and applications
• Partner with Security, IT, HR, and Audit to support compliance, risk management, and audits
• Serve as an escalation point for IAM incidents, issues, and access related risks
• Lead, mentor, and develop IAM engineers and analysts, ensuring delivery, quality, and continuous improvement
• Collaborate with stakeholders and vendors to evaluate solutions and improve IAM processes and capabilities

Manager, Identity Access Management

• Responsible for planning, developing, organizing, and managing the Patient Access department
• Responsible for performance and effectiveness of the department(s)
• Coaching and development of all staff performing these functions
• Implementing short and long-term plans and objectives to improve customer service and collect quality information
• Provide leadership and contribute to the revenue cycle and organizational goals
• Responsible for meeting the mission and goals of Ensemble Health Partners
• Align processes and procedures with Ensemble Health Partners policies
• Directly managing the operations for the admitting, registration, and financial services departments
• Managing Financial Service Representatives and ensuring proper accounting processes are followed
• Develops and manages departmental staffing needs
• Prepares monthly reports as requested
• Establishes departmental goals with the staff to optimize performance and meet organizational goals
• Coordinates employee work schedules to provide adequate daily staffing coverage
• Collects, interprets and communicates performance data using various tools and systems
• Works with internal and external customers to make key decisions impacting the organization or an individual patient
• Works closely with ancillary departments to establish and maintain positive relations

Patient Access Manager

Customer Support

• The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service.
• Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
• The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle.
• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle.

Customer Service Associate

Medical Billing and Coding

• Code claims directly from the medical record/operative report according to coding guidelines
• Accurate and timely completion of work queues as assigned
• Track and identify trends within charge review and follow up work queues and assist leadership in the resolution of those trends and/or educational needs
• Assists with research of denied claims
• Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations
• Must be able to achieve individual quality and productivity performance metrics in daily duties as set by coding leadership
• Provide and/or assist with provider education, as well as the development of educational tools
• Communicates professionally with physicians, management, and peers
• Participates in all educational activities including coding meetings/calls necessary to provide information relating to coding and compliance
• Remains abreast of changes to current payer guidelines, Correct Coding Initiative edits, and Local/National Coverage Determinations for accuracy in Coding and mentors team members regarding coding guidelines and accuracy
• Assists with training of other coders
• Takes initiative for learning new skills and willingness to participate and share expertise on projects, committees and other activities as deemed appropriate
• Demonstrates personal responsibility for job performance
• Extensive knowledge/experience in physician coding with expert knowledge in a specific coding specialty and the ability to provide education/support to coding team and providers. Possible travel for education sessions, CME events, etc. as defined by Physician Revenue Cycle Leadership.

Manager, Patient Access – Pre-Access

Manager, Patient Access

Billing Associate Specialist

Manager, Patient Access – Pre-Access

Financial Operations Associate

AVP, Data Engineering

Associate Self Pay Operations Specialist

AVP, Partnership Success

Patient Access Specialist

Financial Analyst

VP, Finance

Manager, Identity Access Management

Patient Access Manager

Customer Service Associate

Vascular Coder