Manager, Patient Access

Ensemble Health Partners

Manager of Patient Access managing operations in healthcare settings for Ensemble Health Partners. Responsible for performance, staff development, and customer service improvements in patient access operations.

Posted 4/16/2026full-timeJacksonville • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of department(s)
Coaching and development of all staff performing functions
Implementing short and long-term plans and objectives to improve customer service
Collecting quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Meeting the mission and goals of Ensemble Health Partners
Meeting regulatory compliance requirements
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
Directly managing the operations for the admitting, registration, and financial services departments
Assigning accurate MRNs, completing medical necessity / compliance checks
Providing proper patient instructions, collecting insurance information, and receiving and processing physician orders
Ensuring that proper accounting processes are followed
Developing and managing departmental staffing needs
Preparing monthly reports
Establishing departmental goals with the staff to optimize performance
Collecting, interpreting, and communicating performance data using various tools and systems

Requirements

What you’ll need

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient access managementrevenue cycle managementperformance data analysismedical necessity compliancestaff managementcustomer service improvementfinancial services operationsinsurance information processingreport preparationAI application in healthcare

Soft Skills

leadershipcoachingprioritizationcommunicationorganizational skillsteam managementproblem-solvinginterpersonal skillsstrategic planningadaptability

Certifications

Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)