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Patient Access Specialist
Ensemble Health PartnersPatient Access Specialist responsible for admitting duties at HSHS St. Mary's Hospital in Decatur, IL.
About the role
Key responsibilities & impact- Responsible for performing admitting duties for all patients admitted for services at the hospital.
- Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders.
- Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
- Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
- Responsible for the pre-registration of patient accounts prior to patient visits.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED
- Required Certification: CRCR Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical necessity checkscompliance checksauditingpatient registrationinsurance information collection
Soft Skills
customer serviceinquisitiveopenness to innovationproblem-solvingcommunication
Certifications
CRCR