Patient Access Manager
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Toledo • Ohio • United States
Visit company websiteExplore more
Salary
💰 $63,100 per year
About the role
- Responsible for planning, developing, organizing, and managing the Patient Access department
- Responsible for performance and effectiveness of the department(s)
- Coaching and development of all staff performing these functions
- Implementing short and long-term plans and objectives to improve customer service and collect quality information
- Provide leadership and contribute to the revenue cycle and organizational goals
- Responsible for meeting the mission and goals of Ensemble Health Partners
- Align processes and procedures with Ensemble Health Partners policies
- Directly managing the operations for the admitting, registration, and financial services departments
- Managing Financial Service Representatives and ensuring proper accounting processes are followed
- Develops and manages departmental staffing needs
- Prepares monthly reports as requested
- Establishes departmental goals with the staff to optimize performance and meet organizational goals
- Coordinates employee work schedules to provide adequate daily staffing coverage
- Collects, interprets and communicates performance data using various tools and systems
- Works with internal and external customers to make key decisions impacting the organization or an individual patient
- Works closely with ancillary departments to establish and maintain positive relations
Requirements
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications
- Understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
- Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient access managementrevenue cycle managementfinancial services managementperformance data analysisstaffing managementcustomer service improvementaccounting processesreport preparationprioritization skillsinformation technology understanding
Soft Skills
leadershipcoachingorganizational skillscommunicationinterpersonal skillsdecision makingrelationship buildingteam managementproblem solvingadaptability
Certifications
Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)