Ensemble Health Partners

Customer Service Associate

Ensemble Health Partners

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service.
  • Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
  • The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle.
  • Answering patient questions regarding statements
  • Posting guarantor payments
  • Setting up payment plans within our policies
  • Researching and resolving issues with accounts that have been identified by patients
  • Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
  • Communicating patient balances
  • Meeting collection goals as set by department, and providing excellent customer service for all of our patients
  • Must have knowledge of all areas of the Revenue Cycle.

Requirements

  • Customer Service and Call Center experience preferred
  • 1-2 years’ experience in healthcare industry preferred
  • Minimum Education: High School Diploma or GED
  • Certifications: CRCR within 9 months of hire.
  • Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
  • Experience in physician and hospital operations
  • Compliance and provider relations
  • Critical Thinking
  • Problem Resolution
  • Ability to work in a remote work environment
Benefits
  • We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencerevenue cyclepayment plansaccount resolutionfinancial counselingcollection activitiesguarantor paymentspatient communicationhealthcare industry experience
Soft Skills
inquisitiveopenness to innovationcritical thinkingproblem resolutionexcellent customer serviceability to work remotely
Certifications
CRCR