Customer Service Associate

Ensemble Health Partners

Customer Service Associate Specialist managing patient inbound calls for Ensemble. Responsible for resolving issues and providing excellent customer service across the Revenue Cycle.

Posted 4/14/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service.
Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle.
Answering patient questions regarding statements
Posting guarantor payments
Setting up payment plans within our policies
Researching and resolving issues with accounts that have been identified by patients
Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
Communicating patient balances
Meeting collection goals as set by department, and providing excellent customer service for all of our patients
Must have knowledge of all areas of the Revenue Cycle.

Requirements

What you’ll need

Customer Service and Call Center experience preferred
1-2 years’ experience in healthcare industry preferred
Minimum Education: High School Diploma or GED
Certifications: CRCR within 9 months of hire.
Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
Experience in physician and hospital operations
Compliance and provider relations
Critical Thinking
Problem Resolution
Ability to work in a remote work environment

Benefits

Comp & perks

We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencerevenue cyclepayment plansaccount resolutionfinancial counselingcollection activitiesguarantor paymentspatient communicationhealthcare industry experience

Soft Skills

inquisitiveopenness to innovationcritical thinkingproblem resolutionexcellent customer serviceability to work remotely

Certifications

CRCR