Endurance

Underwriter

• Provide support to Underwriters in the areas of underwriting operations, procedures and policies.
• Build strong relationships with and provide prompt customer service to all internal and external customers
• Complete associated business processes such as Guidewire data entry, eDocument platforms (Image Right), Excel forms updates, sanctions checks and others
• Provide support to and conduct regular quality checks on tasks assigned to and completed by the offshore team
• Responsible for accurate issuance of policy documents including policy schedules, policy wording, endorsements, invoices and certificates of insurance to the broker or customer in collaboration with Policy Administration Team
• Collaborate with multinational team and provide support incl. processing of multinational programs
• Establish process to effectively monitor work on hand and set priorities to complete tasks within turnaround time.
• Handle complex work items including investigation of issues and to apply problem solving skills which entails effective collaboration with other departments and colleagues where required to achieve win-win resolutions to identified issues.
• Serve as the liaison for underwriters and brokers in order to track, manage, and prioritize insurance applications and other services
• Ready to provide cross-training to fellow Underwriting Assistants for other BUs to reduce key man dependency as well as to receive cross-training by fellow

Underwriting Assistant

Project Manager

• Manage the full end to end project delivery lifecycle and deliver added value to the business
• Collaborate with senior management and other business stakeholders ensuring robust delivery processes and availability of resources needed to achieve project objectives
• Define a project´s scope and goals and ensure strategic alignment
• Lead the planning and implementation of projects and support program managers in developing roadmaps and operating plans for large transformation programs
• Analyze the needs of the business to define mandatory project deliverables and ensure delivery in time, in budget and in quality (Re-)Design management, support & operational processes
• Create and execute User Acceptance Testing Strategies and approaches
• Create comprehensive change management strategies to ensure stakeholders and business are properly prepared for any change emerging from our projects
• Distribute regular status reports on project´s progress and provide transparency on relevant management KPIs
• Engage with multiple Workstream leaders and provide guidance on approach and delivery
• Establish governance processes and protocols complying with all applicable laws and regulations and ensure usage of project management standards & best practices
• Ensure solutions delivered via projects are conform to laws, regulations and guidelines
• Actively manage project risks, issues and dependencies and work on mitigation actions
• Manage project administration, including relevant documentation and ensuring to have a proper audit trail in place
• Look for synergies, simplification options and conduct regular lessons learned sessions to continuously improve
• Make assessments of effectiveness of program or project management processes allowing for improved delivery and agile adoption
• Champion adoption of project management systems, tools & processes where appropriate

Compliance

• Assist with maintaining and enhancing the existing corporate compliance program in the EU region and ensuring Sompo International is in compliance with local laws and regulations and help building out policies, processes and procedures to align with Sompo International standards.
• Help ensure the Sompo International local country entities maintain ongoing regulatory compliance with applicable laws, rules and regulations, including the maintenance, development and or harmonisation of necessary policies and procedures.
• Support the Head of Compliance with internal reporting, regulatory filings, notifications, and correspondence;
• Contribute to governance bodies, risk committees and Board discussions;
• Assist in updating of the annual compliance plan.
• Support compliance with AML/CFT, and regulatory obligations
• Respond to compliance queries from Company branch offices.
• Respond in a timely fashion to sanctions queries from underwriting colleagues
• Support the Product Oversight Group in assessing new products for compliance including in reviewing target market
• Manage and report on complaints, prepare management information as necessary
• Manage periodic reporting to Japanese Head Office on compliance matters
• Assist with regional compliance training.
• Collaborate closely with the Sompo International European-based Legal team, global Legal & Compliance Department and other business units (Management, Underwriting, Multinational Team, etc.) on cross-jurisdictional and international projects

Compliance Officer

• Provide support to Underwriters in the areas of underwriting operations, procedures and policies
• Build strong relationships with and provide prompt customer service to all internal and external customers
• Complete associated business processes such as Guidewire data entry, eDocument platforms (Image Right), Excel forms updates, sanctions checks and others
• Provide support to and conduct regular quality checks on tasks assigned to and completed by the offshore team
• Responsible for accurate issuance of policy documents including policy schedules, policy wording, endorsements, invoices and certificates of insurance to the broker or customer in collaboration with Policy Administration Team
• Collaborate with multinational team and provide support incl. processing of multinational programs
• Establish process to effectively monitor work on hand and set priorities to complete tasks within turnaround time
• Handle complex work items including investigation of issues and to apply problem solving skills which entails effective collaboration with other departments and colleagues where required to achieve win-win resolutions to identified issues
• Serve as the liaison for underwriters and brokers in order to track, manage, and prioritize insurance applications and other services
• Ready to provide cross-training to fellow Underwriting Assistants for other BUs to reduce key man dependency as well as to receive cross-training by fellow

Business Analyst

• Direct and oversee the evolution of IT’s business requirements activities across the Finance portfolio.
• Ensure that the solutions developed support the Finance department in achieving their strategic and tactical objectives.
• Lead requirements definition for Finance solutions.
• Collaborate closely with stakeholders to understand their business requirements, informational needs and data sources.
• Translate these business needs into clearly defined and documented detailed business requirements/ functional requirements inclusive of business use cases, process flows, data flows, traceability matrices as well as report mock-ups.
• Ensure that processes are implemented to take full advantage of the capabilities of the system.
• Implement system automation to enhance process efficiency, improve data quality and reduce manual errors
• Plan and facilitate user acceptance testing with business stakeholders and project managers to obtain user acceptance test signoff.
• Lead a small team of business analysts.
• Facilitate prioritization, resource management and support decision making.
• Review work products as needed and address escalated issues.
• Manage team member development including orientation, training, performance management, counseling and disciplinary action as needed.
• Collaborate with IT leadership and business partners to direct IT investments in support of the overall Finance business strategy.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Maintain regular communications with Finance department managers and business process managers regarding pertinent IT activities.
• Oversee the enforcement of business analysis processes, departmental standards, style requirements and all other procedures necessary to meet the business objectives and quality standards for IT deliveries.
• Recommend, design and monitor IT process improvement activities aimed at reducing costs, improving quality and speed to market.
• Perform other duties as assigned.

Senior Business Analyst

Account Manager

• Foster and manage relationships between claim operations and clients, brokers, and partners
• Develop sales proposals that present competitive advantages
• Participate in sales presentations to potential clients and brokers
• Ensure timely execution of client service contracts and resolve contract, billing, and funding-related issues
• Manage all aspects of client claim file review meetings
• Determine claims and reporting preferences, options, and infrastructure to provide efficient service delivery
• Establish, monitor, and maintain data integrity, especially with claims coding
• Monitor claim activity for existing clients to ensure adherence to established protocols
• Collaborate with management to deliver claim service that meets client expectations
• Communicate effectively with all internal and external customers
• Analyze claims data, identify trends within client portfolios, and collaborate on proactive solutions
• Evaluate claims and provide settlement authority
• Serve as a single claim point of contact for aligned brokers
• Support Underwriting and Business Development for broker presentations, marketing, and claims-related needs in the Western Zone

AVP, Claim Account Manager

Insurance

• Adjust Multi-Peril Crop Insurance (MPCI), Private Products and Named Peril claims within a given territory.
• Build and maintain professional relationships with the Area Claim Supervisor (ACS), policyholders, agents, and other adjusters.
• Record and transmit loss information to accurately determine potential damages in accordance with established loss adjustment procedures (FCIC, NCIS and Company).
• Complete field inspections, read maps and aerial imagery, measure fields and measure storage bins.
• Utilize company software proficiently including daily monitoring of all company communications (email, Webex, text, etc.).
• Follow FCIS, State, and Company rules and regulations, policies, and procedures for MPCI and Private Products.
• Complete initial and ongoing training and certifications as required by FCIC and State Regulations.
• Explain adjusting procedures and related findings to the policyholder and agent.
• Perform fact-finding and investigate crop damage, record information, and transmit information to accurately determine potential indemnities.
• Willingness to learn new crops.

Underwriting Assistant

Project Manager

Compliance Officer

Underwriting Assistant

Senior Business Analyst

AVP, Claim Account Manager

Crop Insurance Adjuster