Emser Tile

Customer Support

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and / or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assists in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Assist Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Warehouse and Customer Support Representative

• Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience.
• Perform warehouse operations, including inspecting, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervision.

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory.

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers.
• Greet customers, resolve inquiries and complaints, and build lasting relationships.
• Enter and verify orders and account information in the JDE system.
• Work collaboratively with the Branch Operations team and Sales Team members.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, handling, labeling, stocking, picking, packing, and shipping inventory.
• Maintain and reconcile warehouse inventory and generate inventory reports.
• Efficiently handle will-call customers and ensure professional service.
• Assist in showroom maintenance and conduct monthly showroom audits.
• Perform inventory receiving, recording, issuing, and transporting goods as required.
• Assist Operations Manager and/or ISR prepare basic sample boards for branch or customer showrooms.
• Perform other tasks to support customer service and warehouse operations.

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.

• Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations and Sales Team to deliver exceptional customer experience.
• Support walk-in showroom customers and perform warehouse operations as needed.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports.

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers.
• Greet customers, resolve inquiries and complaints, and build lasting relationships.
• Enter and verify orders and account information in the JDE system.
• Work collaboratively with the Branch Operations team and Sales Team members.
• Support the ISR and Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, and shipping inventory.
• Maintain and reconcile warehouse inventory, address discrepancies, and generate reports.
• Efficiently handle will-call customers and ensure professional service.
• Assist in showroom maintenance as needed, including cleaning, updating samples and labels.
• Perform inventory receiving, recording, issuing, and transporting goods .
• Assist Operations Manager and ISR prepare basic sample boards for branch or customer showrooms.

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assist in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Assist Operations Manager and/or ISR prepare basic sample boards for branch or customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

• Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships.
• Enter and verify orders and account information in the JDE system.
• Work collaboratively with the Branch Operations team and Sales Team members.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, and shipping inventory.
• Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assist in showroom maintenance as needed, including cleaning and conducting monthly showroom audits.
• Perform inventory receiving, recording, issuing, and transporting goods as required.

• Inspecting, identifying, handling, consolidating labeling, stocking, picking, packing and shipping inventory per Company policy.
• Maintaining warehouse inventory and records.
• Deal promptly with inventory discrepancies.
• Responsible for receiving, recording, issuing, and transporting the goods and supplies from the warehouse.
• Ensure will-call customers are handled efficiently and professionally.
• Assist in making inventory reports for evaluations and working under the direction of a supervisor.

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

• Drive all contractor business in branch
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Inside Sales and Customer Support Representative

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and / or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assists in showroom maintenance as needed, including cleaning , updating samples and labels and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Assist Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.