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Inside Sales and Customer Support Representative
Emser TileInside Sales Representative driving contractor business in Nashville. Responsible for customer service, sales activities, and product knowledge in a branch environment.
Posted 7/28/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service capabilities, with extensive product knowledge and the ability to build relationships with contractors. Proficient in managing account activities and understanding sales metrics to drive business growth.
Highest-signal resume keywords
Sales ExperienceCustomer Service SkillsCommunication SkillsInventory ManagementJD Edwards Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Metrics AnalysisAccount ManagementProduct KnowledgeSample DesignBasic Math Skills
Soft Skills
Relationship BuildingProfessional AppearanceAdaptability in Fast-Paced Environments
Industry Keywords
Contractor BusinessCustomer Facing ServiceBranch ManagementSales Cycle PlanningMerchandising Standards
About the role
Key responsibilities & impact- Drive all contractor business in branch
- Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
- Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
- Customer facing service and is the first point-of-contact between the client and Emser
- Have extensive product knowledge and overview
- Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
- Assist customers at the counter alongside the Customer Support Representative
- Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
- Develop and implement plans for longer term sales cycles
- Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
- Participate in sample design and creation when needed
- Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
- Build sales in branch by explaining product knowledge to customers and identifying their needs
Requirements
What you’ll need- 3 plus years of sales and customer facing experience
- Strong communication and writing skills
- Uphold professional appearance
- Ability to build relationships with contractors in the branch
- Understand and decipher sales metrics and reports
- Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
- Comfortable in a fast-paced, high stress environment
- JD Edwards experience (preferred, but not required)
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Emser Tile Website LinkedIn All Job Openings 501 - 1000 employees Founded 1968 🏗️ Construction 🏭 Manufacturing 🤝 B2B Construction
- Manufacturing
- B2B Emser Tile is a designer, manufacturer and marketer of tile and natural stone products founded in 1968 and headquartered in Los Angeles. The company offers a wide selection of porcelain, ceramic, glass, metal, quarry, decorative accents and mosaics, plus cut-to-size stone, setting materials and custom-manufactured products for residential and commercial projects. Emser operates national distribution and warehousing with local sales and service locations and focuses on supplying interior and exterior flooring and wall finishes for builders, designers, and dealers. Inside Sales and Customer Support Representative 🔥 1 hour ago 🏢 Nashville – Onsite 💵 $18 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Drive all contractor business in branch
- Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
- Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
- Customer facing service and is the first point-of-contact between the client and Emser
- Have extensive product knowledge and overview
- Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
- Assist customers at the counter alongside the Customer Support Representative
- Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
- Develop and implement plans for longer term sales cycles
- Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
- Participate in sample design and creation when needed
- Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
- Build sales in branch by explaining product knowledge to customers and identifying their needs 🎯 Requirements
- 3 plus years of sales and customer facing experience
- Strong communication and writing skills
- Uphold professional appearance
- Ability to build relationships with contractors in the branch
- Understand and decipher sales metrics and reports
- Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
- Comfortable in a fast-paced, high stress environment
- JD Edwards experience (preferred, but not required) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 July 7 U-Haul 10,000+ employees 📦 Logistics 🏗️ Construction 🍽️ Food & Beverage Website LinkedIn All Job Openings Customer Service Representative at U-Haul assisting customers with product inquiries and equipment inspection. Responsibilities include educating customers and managing rentals using automated systems. 🏢 Nashville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 June 30 U-Haul 10,000+ employees 📦 Logistics 🏗️ Construction 🍽️ Food & Beverage Website LinkedIn All Job Openings Customer Service Representative assisting customers with U-Haul products in Nashville, Tennessee. Responsibilities include managing rentals, maintaining equipment, and providing exceptional customer service. 🏢 Nashville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 June 26 U-Haul 10,000+ employees 📦 Logistics 🏗️ Construction 🍽️ Food & Beverage Website LinkedIn All Job Openings Customer Service Representative assisting U-Haul customers with products and services in Nashville. Responsibilities include managing rentals, inspecting equipment, and providing customer support. 🏢 Nashville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Clinical Support Specialist 🕒 May 21 BioHorizons 201 - 500 🏥 Healthcare 🏭 Manufacturing 💼 Consulting Website LinkedIn All Job Openings Clinical Support Specialist managing relationships with ACI dentists in Nashville for BioHorizons. Training users and increasing revenue while representing BioHorizons at educational courses. 🏢 Nashville – Onsite 💰 $1.5M Venture Round - Biohorizons.com on 2012-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Technical Support Specialist, Desktop Support 🕒 May 7 Frost Brown Todd 1001 - 5000 🏥 Healthcare 🏭 Manufacturing ⚖️ Legal Website LinkedIn All Job Openings Technical Support Specialist providing second-tier help desk support at FBT Gibbons law firm. Responsible for setting up equipment and assisting internal clients with technical issues. 🏢 Nashville – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs