Warehouse and Customer Support Representative

Emser Tile

Hybrid Warehouse and Customer Support Representative at Emser Tile in Tulsa, handling customer inquiries and supporting warehouse operations. Delivering excellent service and contributing to branch goals.

Posted 7/28/2026full-timeTulsa • Oklahoma • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to build lasting relationships with clients while efficiently managing warehouse operations and inventory. Proficient in database functions and basic math skills, with a commitment to teamwork and effective communication.

Highest-signal resume keywords

Customer ServiceInventory ManagementWarehouse OperationsBilingual in Spanish and EnglishForklift Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsDatabase FunctionsInventory TrackingSample Board CreationWet Saw Operation

Soft Skills

Detail-OrientedResults-DrivenRelationship-BuildingCritical ThinkingDecision-Making

Tools & Technologies

JDE System

Certifications & Qualifications

Forklift Certification

Industry Keywords

BuildingConstructionDesignWarehouse

About the role

Key responsibilities & impact

Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
Support the ISR and/or Operations Manager with walk-in showroom customers.
Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
Efficiently handle will-call customers and ensure professional service throughout their experience.
Assist in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits.
Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
Assist Operations Manager and/or ISR prepare basic sample boards for branch or customer showrooms.
Other tasks as assigned to support both customer service and warehouse operations.

Requirements

What you’ll need

1-3 years of experience in building, construction, design, or warehouse environments preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
Knowledge of database and query functions; functional computer skills required.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
Ability to create and produce basic sample boards and handle inventory safely and efficiently.
Forklift certification and experience using a wet saw are a plus.
Bilingual in Spanish and English preferred, or other language as appropriate for the area.
Must be able to pass a background check.

Benefits

Comp & perks

Regular, predictable attendance is an essential function of the job