Warehouse and Customer Support Representative

Emser Tile

Hybrid Warehouse and Customer Support Representative at Emser Tile LLC assisting clients with outstanding service and warehouse operations.

Posted 7/28/2026full-timeDallas • Texas • 🇺🇸 United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively managing client interactions and inquiries while maintaining accurate inventory records and supporting warehouse operations. Proficient in teamwork and communication, with a focus on building relationships and ensuring a positive customer experience.

Highest-signal resume keywords

Customer ServiceInventory ManagementTeam CollaborationForklift CertificationBilingual in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryInventory ReconciliationBasic Math SkillsDatabase FunctionsSample Board Creation

Soft Skills

Detail-OrientedResults-DrivenCritical ThinkingRelationship BuildingComposure Under Pressure

Tools & Technologies

JDE System

Certifications & Qualifications

Forklift Certification

Industry Keywords

BuildingConstructionDesignWarehouse Operations

About the role

Key responsibilities & impact

Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
Greet customers, resolve inquiries and complaints, and build lasting relationships.
Enter and verify orders and account information in the JDE system.
Work collaboratively with the Branch Operations team and Sales Team members.
Support the ISR and/or Operations Manager with walk-in showroom customers.
Perform warehouse operations as needed, including inspecting, identifying, handling, and shipping inventory.
Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports.
Efficiently handle will-call customers and ensure professional service throughout their experience.
Assist in showroom maintenance as needed, including cleaning and conducting monthly showroom audits.
Perform inventory receiving, recording, issuing, and transporting goods as required.

Requirements

What you’ll need

1-3 years of experience in building, construction, design, or warehouse environments preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure.
Knowledge of database and query functions; functional computer skills required.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
Ability to create and produce basic sample boards and handle inventory safely and efficiently.
Forklift certification and experience using a wet saw are a plus.
Bilingual in Spanish and English preferred, or other language as appropriate for the area.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements