Warehouse and Customer Support Representative

Emser Tile

Warehouse and Customer Support Rep assisting branch operations and customer inquiries. Building contractor relationships and ensuring proper service delivery while handling calls, orders, and complaints.

Posted 7/28/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build relationships with clients and contractors. Proficient in operations support, with a focus on detail orientation and effective communication.

Highest-signal resume keywords

Customer Service SupportInterpersonal Communication SkillsOperations Support ExperienceDetail OrientedForklift Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order PlacementRefund ProcessingExchange ProcessingBuilding KnowledgeProduct Knowledge

Soft Skills

Self-StarterProfessionalism

Tools & Technologies

OutlookExcel

Industry Keywords

Sales EnvironmentRetail EnvironmentDistribution Environment

About the role

Key responsibilities & impact

Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered.
Assist with placement of orders, refunds, or exchanges.

Requirements

What you’ll need

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
Detail oriented and self-starter.
Ability to maintain a professional work environment at all times.
Excellent interpersonal communication skills.
High school diploma, general education degree or equivalent.
Ability to flex into the Warehouse as needed by Operations Team.
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
Forklift experience a plus.
Building and product knowledge a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Emser Tile Website LinkedIn All Job Openings 501 - 1000 employees Founded 1968 🏗️ Construction 🏭 Manufacturing 🤝 B2B Construction
Manufacturing
B2B Emser Tile is a designer, manufacturer and marketer of tile and natural stone products founded in 1968 and headquartered in Los Angeles. The company offers a wide selection of porcelain, ceramic, glass, metal, quarry, decorative accents and mosaics, plus cut-to-size stone, setting materials and custom-manufactured products for residential and commercial projects. Emser operates national distribution and warehousing with local sales and service locations and focuses on supplying interior and exterior flooring and wall finishes for builders, designers, and dealers. Warehouse and Customer Support Representative 🔥 1 hour ago 🏢 Phoenix – Onsite 💵 $20 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered.
Assist with placement of orders, refunds, or exchanges. 🎯 Requirements
Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
Detail oriented and self-starter.
Ability to maintain a professional work environment at all times.
Excellent interpersonal communication skills.
High school diploma, general education degree or equivalent.
Ability to flex into the Warehouse as needed by Operations Team.
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
Forklift experience a plus.
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