EMS Management & Consultants, Inc.

Operations

• Oversee the full EMS billing process from charge capture to reimbursement, ensuring accuracy and compliance.
• Implement process improvements to enhance revenue capture, efficiency, and compliance.
• Oversee facility payer contracts in partnership with our clients, including rate updates, renewals, and compliance with negotiated terms.
• Supervise and lead the EMS billing team; provide training, performance evaluations, and development.
• Monitor key performance indicators (KPIs) such as days in A/R, denial rates, cash collections, and claim turnaround times.
• Ensure proper documentation and coding for ambulance transports per CMS and payer guidelines.
• Identify and resolve billing and reimbursement issues, denials, or payment delays.
• Collaborate with EMS leadership and operations to ensure documentation supports billing and compliance.
• Maintain and update knowledge of applicable laws, coding rules, Medicare/Medicaid guidelines, and commercial payer policies.
• Meet all month-end deadlines, including invoice submission, revenue recognition and reconciliation.
• Prepare reports for senior leadership regarding EMS revenue cycle performance, payer trends, and areas of improvement.
• Serve as the subject matter expert on all EMS facility contract billing regulations and reimbursement methodologies.
• Perform other duties as assigned.

Manager, Facility Billing Operations

Customer Success Manager

• Focus on client satisfaction and retention by managing the complete revenue cycle process and client relationships
• Monitor operational aspects of client accounts and ensure contractual compliance
• Maximize account performance through in-depth analytics and identify opportunities to improve financial performance
• Maximize cash collections and A/R follow-up while providing excellent service
• Manage and respond to client inquiries with emphasis on long-term partnership
• Align internal and external project teams to enrich client experience through services and technology
• Communicate financial and operational metrics, compliance and regulatory updates to enable quality patient care
• Foster and deepen high-value relationships across client organizations
• Manage implementation projects, monitor contract status, and drive renewals/extensions
• Assist Sales and Marketing by identifying new relationships and creating reference-able clients
• Serve as resource/backup to other departments and conduct training as needed
• Maintain professional, confidential, and compliant conduct in all interactions

Client Success Executive

Sales Operations Manager

• Manage and maintain the Salesforce platform, including user setup, profiles, and roles
• Customize Salesforce: create custom objects, workflows, validation rules, and reports
• Ensure data integrity and cleanliness via regular data audits and cleanup
• Provide training and support to Salesforce users
• Assist sales team with pipeline management, opportunity tracking, and forecasting
• Develop and generate sales reports and dashboards
• Support sales presentations, proposals, and contracts
• Coordinate with marketing to align sales and marketing activities
• Collaborate with operations to streamline processes and improve efficiency
• Monitor and analyze key operational metrics
• Assist in development and implementation of SOPs
• Support coordination and execution of sales and operations initiatives and projects
• Integrate Salesforce with other business systems and tools
• Identify and implement opportunities for process improvements and system enhancements
• Stay up-to-date with Salesforce releases, new features, and best practices

Sales Operations Specialist

Backend Engineer

• Architect and develop complex backend systems using PHP and helping evolve the system to modern frameworks.
• Design and implement RESTful APIs & web services.
• Strong understanding of AWS infrastructure and distributed system concepts, with the ability to design and support scalable cloud-based applications.
• Contribute to system design discussions, mentor junior engineers, and promote best practices.
• Collaborate in an Agile team environment with technical leads, solution architects, QA, and product owners.
• Perform other duties as assigned.

Manager, Facility Billing Operations

Client Success Executive

Sales Operations Specialist

Senior PHP Developer